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Viewing 15 replies - 1 through 15 (of 23 total)
  • Thread Starter rokkashthomas

    (@rokkashthomas)

    Hi Joost,

    Thanks for your speedy reply. I’ve opened a ticket via your website and shared all the details there.

    Many thanks,

    Ash

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Hi Mikko,

    Thanks for your swift reply. That’s no problem, we’ll see if we can find another way to do it. Thanks all the same though!

    Ash

    Thread Starter rokkashthomas

    (@rokkashthomas)

    The snippet from the doc has fixed it, thank you. Will this affect any display conditions used on the frontend though?

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Turns out the js was being blocked as part of some optimisations so I’ve reenabled it now. Thanks for your help!

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Thanks Iván, I’ve tried updating the selectors as per above but it’s still not working on the attribute archive pages.

    It looks like the infinite scroll javascript files aren’t being loaded on these pages for some reason.

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Hi Iván,

    Thanks for your reply. The selectors can be seen here: https://postimg.cc/yJfyT4ML

    We’re experiencing this issue too, are you able to let us know when the optimisation update might be available?

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Hi @bcworkz, thanks for your reply. We’ve followed the process outlined here: https://kinsta.com/knowledgebase/disable-wp-cron/ which implies that the server cron command should still run even if WP Cron is disabled. Unfortunately I don’t think we have access to /etc/crontab/ due to our hosting setup, but what command would we need to add there if we are able to access it?

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Hi Igor, thanks for getting back to me.

    As far as I’m aware the issues weren’t present before we added the security headers. It seems to be the Content Security Policy that’s causing it (we’ve removed this for now).

    Based on the info in the backend of WooCommerce I can’t see any correlation in the failed payments, but I’m not able to see what type of card they’ve used etc (this is a client site and I don’t have access to their Stripe dashboard unfortunately).

    This is the WooCommerce System Status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://barnflorist.co.uk
    Site address (URL): https://barnflorist.co.uk
    WC Version: 6.4.1
    REST API Version: ✔ 6.4.1
    WC Blocks Version: ✔ 7.2.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.3.2
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.18
    PHP Post Max Size: 1 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.79.1
    OpenSSL/1.1.1g-fips
    
    SUHOSIN Installed: –
    MySQL Version: 10.2.33-MariaDB-log
    Max Upload Size: 1,023 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.4.1
    WC Database Prefix: wp_150311226_
    Total Database Size: 743.54MB
    Database Data Size: 462.21MB
    Database Index Size: 281.33MB
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    ### Post Type Counts ###
    
    acf-field: 13
    acf-field-group: 6
    attachment: 12937
    br_filters_group: 1
    br_product_filter: 14
    custom_css: 2
    e-landing-page: 1
    elementor_library: 26
    feedback: 1
    flamingo_contact: 3770
    flamingo_inbound: 263
    jetpack_migration: 2
    jp_img_sitemap: 3
    jp_img_sitemap_index: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    ml-slide: 6
    ml-slider: 1
    nav_menu_item: 56
    oembed_cache: 5
    page: 35
    post: 20
    product: 1762
    product_variation: 20
    revision: 63
    seedprod: 1
    shipment: 4
    shop_coupon: 69
    shop_order: 7921
    shop_order_refund: 1952
    wishlist: 1860
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (42) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.13
    Admin Guide: by Rokk –
    Advanced Custom Fields PRO: by Delicious Brains – 5.12.2
    Advanced Database Cleaner: by Younes JFR. – 3.0.4
    Autoptimize: by Frank Goossens (futtta) – 3.0.3
    Classic Editor: by WordPress Contributors – 1.6.2
    Code Snippets: by Code Snippets Pro – 2.14.3
    Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.1.5
    Elementor Pro: by Elementor.com – 3.6.5
    Elementor: by Elementor.com – 3.6.4
    Flexible Shipping: by WP Desk – 4.11.6
    Barn Florist Extension: by Rokk – 1.0.0
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.5.0
    Mailgun: by Mailgun – 1.7.9
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.77
    Facebook for WordPress: by Facebook – 3.0.6
    Premmerce User Roles: by Premmerce – 1.0.11
    Robin image optimizer: by Creative Motion  – 1.5.6
    WooCommerce Royal Mail Shipping Calculator: by WPRuby – 1.7.7
    User Switching: by John Blackbourn & contributors – 1.5.8
    WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.4.3
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.0
    WooCommerce Price Per Unit: by Martin Mechura – 2.0.9
    Product Filter by WooBeWoo: by WooBeWoo – 2.1.1
    Woocoomerce Extra Price Fields: by Webholics – 2.0
    WooCommerce Extra Product Sorting Options: by SkyVerge – 2.9.0
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
    WooCommerce Grid / List toggle: by jameskoster – 1.2.1
    WooCommerce Min/Max Quantities: by WooCommerce – 2.4.24
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.4
    WooCommerce WishLists: by Element Stark – 2.2.7
    WooCommerce: by Automattic – 6.4.1
    WP 2FA - Two-factor authentication for WordPress: by WP White Security – 2.2.0
    WP All Export Pro: by Soflyy – 1.7.5
    WP Cloudflare Super Page Cache: by Optimole – 4.5.8
    WP Crontrol: by John Blackbourn & contributors – 1.12.1
    WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.4
    WP Desk Helper: by WP Desk – 1.7.0
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.4
    
    Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.5
    YITH Infinite Scrolling Premium: by YITH – 1.6.0
    
    ### Inactive Plugins (8) ###
    
    Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.10.0
    Mailchimp for WooCommerce: by Mailchimp – 2.6.2
    WP All Export - ACF Export Add-On Pro: by Soflyy – 1.0.3
    WP All Export - User Export Add-On Pro: by Soflyy – 1.0.7
    WP All Import - ACF Add-On: by Soflyy – 3.3.6
    WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.0
    WP All Import Pro: by Soflyy – 4.7.2
    YITH Infinite Scrolling: by YITH – 1.6.0
    
    ### Must Use Plugins (1) ###
    
    StackCache: by Stack CP –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: custom (custom)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #16661 - /shop/
    Basket: #119 - /shop/basket/
    Checkout: #117 - /checkout/
    My account: #126 - /your-account/
    Terms and conditions: #130 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Barn Florist (Hello Elementor Child Theme)
    Version: 1.0.0
    Author URL: http://rokk.co.uk
    Child Theme: ✔
    Parent Theme Name: Hello Elementor
    Parent Theme Version: 2.5.0
    Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: hello-elementor-child/woocommerce/cart/cart.php
    hello-elementor-child/woocommerce/checkout/form-shipping.php
    hello-elementor-child/woocommerce/loop/price.php
    
    ### Action Scheduler ###
    
    Complete: 3,467
    Oldest: 2022-03-25 11:24:17 +0000
    Newest: 2022-04-25 11:23:12 +0000
    
    ### Status report information ###
    
    Generated at: 2022-04-25 11:24:03 +00:00
    

    Thanks,

    Ash

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Thanks for your reply. Yes, we were using that option to only init the plugin on the shop page. Turning that option off makes the shortcode disappear on category product archive pages, but it’s just blank now, there’s no filters.

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Actually, on further testing, it seemed to be an issue with a specific product.

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Brilliant, that’s done the trick, thanks Peter

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Hi Peter,

    Yes, we’ve tried all the options to get the IP address, but it always returns the IP of the reverse proxy.

    If I change it to ‘X-Forwarded-For’, it detects my IP and the proxy IP, but where it says ‘Your IP with this setting’ it shows the proxy IP.

    Hope that helps.

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Thanks, I’ve sent the report from one of our sites that’s experiencing the issue.

    Thread Starter rokkashthomas

    (@rokkashthomas)

    Hi Peter,

    Setting the max execution time to 20 seems to have fixed the issue. Thanks for your help!

Viewing 15 replies - 1 through 15 (of 23 total)