Forum Replies Created

Viewing 4 replies - 1 through 4 (of 4 total)
  • Just wanted to add a bit to clarify – I did find out where to see the gift card number, so at least then I can copy/paste that into an email and send that to someone who lost it, but the OP’s question about how to resend the actual gift card email has still yet to be answered, at least for me anyway, neither answer given before actually worked. Hope this gets added as a feature in the future. For now, just super happy I can start selling gift cards as I had tried the paid plugin option before with Woocommerce and found it caused too many issues being tied to a specific email address.

    I found the answer! To view the Gift Card number, open the order in Woocommerce, look to the right under ORDER NOTES, and there should be the following (I’ve changed the original numbers):

    Gift card with number: 1234567891230418 created and activated.

    @shameemreza

    Thanks for the suggestion, looking for a way to do this within WordPress was the first thing I tried, but I do not have the option you describe, there is no Gift Card email option at all. For me, on the right side, I have “Order Options” and in the drop down, this is what I see:

    Choose an action..

    Email invoice / order details to customer

    Resend new order notification

    Regenerate download permissions

    ….

    So, I did select all 3 options to see if that worked, just under a different name, but it did not. I also checked the Emails tab under the Woocommerce settings to see if one of those email options just needed to be activated, but that was not the case, all emails were currently active. (I also checked to be sure both Woocommerce & Square plugins were up to date, and disconnected and reconnected the Square connection)

    I’ll contact Square from here to see if I can make further progress. Just wanted to document what I saw in case it helps others.

    @ckadenge I followed these instructions exactly (payments->gift cards->overview) and found the transaction, but never found a “resend”option. When I click on the order, I see “EGift card 0148” – which is the last 4 of the gift card number but there was no Resend option in the box that pops up on the right. The only thing I can click on is “load” under the Activity heading at the bottom, and that just takes me to the transaction where I can send a receipt of the purchase, but that receipt does not include the gift card number.

Viewing 4 replies - 1 through 4 (of 4 total)