redsand
Forum Replies Created
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Forum: Plugins
In reply to: [StageShow] No Time and dateHi Malcom,
Your assessment of WP-SpamShield isn’t quite accurate.
The only code it modifies in
the_contentis to filter email addresses and encode/obfuscate them to prevent scraping by email harvesting bots. If there are none in the content, no filtering is done. That feature also can be disabled in the settings, so there’s no need to advise people to deactivate the entire plugin as you suggested.As for saying it’s changing the default Post/Page Extract so that it modifies shortcode behavior, I’m not sure where you’re getting that. That would be quite strange. I think it’s far more likely that something else is causing the issue.
I’ll audit the code of your plugin as soon as I can get to it, and run it against WP-SpamShield and Yoast to look for compatibility issues. We’ll be happy to discuss any compatibility issues with you and look into solutions.
I got your email and wrote you back. We can go from there. Have a good one.
– Scott
Forum: Plugins
In reply to: [WP-SpamShield] Latest update broke websitePlease follow the steps in my response above.
Forum: Plugins
In reply to: [RS Head Cleaner Lite] Update ProblemHi hotschatz,
I’m sorry to hear about the issue you’re having. I’ll be happy to help.
T_PAAMAYIM_NEKUDOTAYIM means “double colon” in Hebrew.
That error message – “unexpected T_PAAMAYIM_NEKUDOTAYIM” – means that PHP is not expecting the double-colon. That’s quite odd, as that section of code has been tested thoroughly. Can I ask what version of PHP you’re using? (I’m guessing you’re using PHP 5.3 or earlier based on your error message.)
The only thing I’m thinking is that we may have written some code is geared for newer versions of PHP, that an earlier version of PHP doesn’t like. We’ll do some testing and see what we can come up with.
If you get a chance, try to get your PHP version bumped up to 5.5 or 5.6.
Just a heads up…this isn’t the fastest way to get ahold of us. Our WordPress Plugin Support page is the best way, so if you wouldn’t mind. please head over there and submit a support request there so we can help you out.
– Scott
Forum: Plugins
In reply to: [WP-SpamShield] Contact form too wideYou’re very welcome! Thank you!
No worries! I’d probably do the same. 🙂
Have a good one! 🙂
– Scott
Forum: Plugins
In reply to: [WP-SpamShield] Contact form too wideNo problem. If you have a custom style sheet for your site, or for your child theme, you would add it there.
If you need more info, I’d recommend googling CSS tutorials and tutorials on using child themes in WordPress.
Forum: Plugins
In reply to: [WP-SpamShield] Can't download logYou’re very welcome. Outstanding. Glad to hear everything is good to go. Let us know if we can help with anything else. 🙂
Forum: Plugins
In reply to: [WP-SpamShield] Contact form too wideHi Ellie,
The contact form just uses a default setting to start. The styling of it is up to you to do with CSS. CSS will override the HTML defaults.
That is all covered in the contact form instructions. It will require you to add appropriate CSS styling, but you can make it look however you like.
Hope that helps!
– Scott
Forum: Plugins
In reply to: [WP-SpamShield] Can't download logHi Julian,
I’m sorry to hear about the issue you’ve had, but I’ll be happy to help.
If you’ve already worked through the FAQs and Troubleshooting Guide, and still have an issue, then the next step is to head over to the WP-SpamShield Support Form (our main support channel), and take a moment to fill out a support request. We’ll need a bit more info from you on the specifics, and we’ll need to email back and forth. That will allow us to help you take care of this as quickly as possible.
– Scott
For any other users reading this: If you have an issue downloading/viewing the log file, please see FAQ #5.
Thanks for the fast response. You’re welcome.
Well, I have to disagree…technically notices ARE errors, just not fatal errors. But, we do take them seriously, as they can provide a heads up if a variable is not initialized yet, or if it is possibly misspelled. Little errors like this can still cause problems and potentially prevent a function from working (for example if the variable is misspelled).
As fellow plugin developers, we find that when you are strict on preventing/fixing notices like this, there tend to be far fewer random issues and conflicts on a site and with other plugins. We make our goal to have 0 notices, errors, etc in our logs on a site. At the very least, it keeps the logs clean so debugging the more serious issues is a breeze. 🙂
We make it a point to set PHP error reporting to E_ALL and use WP_DEBUG to test new versions before release. By doing that you can catch errors like this quite easily, and keep your code a bit stricter.
Anyway, not a criticism. 🙂
Thank you…much appreciated that you’ll take care of it. Keep up the great work. 🙂
Forum: Plugins
In reply to: [WP-SpamShield] WP SpamShield and Contact Form 7 Cookie BugHi juliangav,
I’m sorry to hear about the issue you’re having and I’ll be happy to help.
If you haven’t had a chance to yet, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.
Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.
From the Troubleshooting Guide:
If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.
If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you.
– Scott
Forum: Reviews
In reply to: [WP-SpamShield] Excellent Customer ServiceThank you! 🙂
LOL! 🙂 Thanks for the great review! Have a good one!
Forum: Reviews
In reply to: [WP-SpamShield] Excellent Customer ServiceHi akibasoul,
You’re very welcome. We’re here to help. 🙂 I’m sorry that you had a negative experience.
I understand…tech support is unfortunately lacking as field. I hope we can make a small difference in that area. 🙂
If you ever do change your mind, let us know, and we’ll help you get things working smoothly.
You’re very welcome. Have a great week!
– Scott
Forum: Reviews
In reply to: [WP-SpamShield] Excellent Customer ServiceI have to disagree with you, that your review simply isn’t accurate, because you haven’t made any attempt to troubleshoot.
Speed tests from an external website can be good as an initial indicator of problems, but they won’t tell you what the actual issue is. Making assumption based on those tests isn’t an accurate way to troubleshoot a site.
In literally every case where someone has claimed a slowdown, if they submit a support request, we were able to show them the error occurring on the server, and help fix it. The code in the plugin takes microseconds, not even milliseconds. The FAQ explains everything in detail.
Honestly, I’m not even sure what there is to troubleshoot because there’s nothing on the server at all other than a fresh install of WordPress and literally nothing else.
Default server setups can still have configuration errors. Just because it was installed on a fresh site doesn’t mean there weren’t problems. If you’re not sure what to troubleshoot, that’s exactly why we have the Troubleshooting Guide and FAQs…it will walk you through all of that. 🙂
Using speed testing tools from another website are not an accurate way of debugging, or getting a gauge of what’s going on. External testing tools can’t see what’s happening on the server in PHP. Things are going on under the hood that it has no idea about. PHP or server issues won’t be revealed by the speed tests you’re doing.
If a highly rated plugin that’s extremely optimized for speed, and used without issue by over 100,000 websites, is slowing your site down by 2-3 seconds, that’s a pretty strong sign that your site/server has a serious issue. It’s simply not possible for it to take 2-3 seconds to do anything, unless you’re running a really weak server (and I’m talking something from 1980), and I’m guessing that’s not the case. The JavaScript wouldn’t take that long to download either…it’s tiny, and compressed.
When PHP, or the database (or a number of other server-side issues) have an error it can add seconds to the load time, but regular code doing its work wouldn’t do that.
If you give us a chance to help, we can help you fix the problem on your site. Whether you use this plugin or not is up to you. But the problem on your server will definitely cause you problems with other plugins in the future, so I’d recommend getting that fixed.
I do appreciate the revision to 3 stars, but I still consider it a negative review because you’re making a claim that this plugin horrendously slowed down your site, and you didn’t even submit a support request, and it’s still not right to post a negative review like that without requesting support first.
I’d like to help you fix the actual problem. I realize you’re worried about the speed drop, but we’re the people clients go to when they want their site faster. We’re really good at this. 🙂
Forum: Reviews
In reply to: [WP-SpamShield] Excellent Customer ServiceHi akibasoul,
I’m sorry to hear that you had an issue.
However, I have to ask, why would you post a negative review without even submitting a support request first?
There is simply no code in the plugin that would take a long period of time to execute or load during a page load. When you see something taking that long, your first thought should be that there are errors occurring on your server.
The plugin is extremely optimized and will actually speed up your site. Benchmarking and speed has been a primary focus from the beginning. If you are experiencing a slowdown, it means there is an issue with your site or server, or your site does not meet the minimum requirements for the plugin.
WordPress site slowdowns are most often caused by undiagnosed PHP errors, configuration issues, memory issues, database issues, missing modules, old mySQL versions, and old PHP versions.
It is important for all plugin users to read the documentation. Please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)
Please take special note of FAQ 15, as it specifically addresses your issue:
“Q: Will WP-SpamShield slow down my site, and is there anything I can do to optimize my site for it?” Real the full FAQ: http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/#faqs_15Excerpt from the FAQ:
A: WP-SpamShield will not slow down your site, and no further optimization is necessary. It is a very efficient plugin and has been optimized to use a very light server load. Because it keeps spam out of the WordPress database, and helps prevent database bloat, it actually speeds your site up in the long term compared to a site that does not use it.
Clients hire us day in and day out to optimize their sites, and we write plugins that help improve PageSpeed, so that’s one area we specialize in and would never let a plugin slow a site down.
Here is a breakdown…
For the rest of the FAQ, please click here to read it.
If the information provided doesn’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.
If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins…all you have to do is submit a support request at the WordPress Plugin Support Page. We provide some of the best support out there.
You might want to take a moment to check out these two posts:
I would ask that you reconsider your rating, as it simply isn’t accurate.
– Scott