redsand
Forum Replies Created
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Forum: Plugins
In reply to: [RS Head Cleaner Plus] SSL supportHi @sh14,
The plugin works with SSL. If you’re having any issues, as noted above, please submit a support request at our WordPress plugin support page, and we’ll be happy to help you out.
– Scott
Forum: Plugins
In reply to: [WP-SpamShield] Issue with WooCommerceHi @amadreamer,
There shouldn’t be any problems with WooCommerce. Both plugins have been tested to work well together.
At the top of the support forum there is a sticky post that we ask users to read first because it guides you to excellent troubleshooting options we have already put together for our plugin users.
We will be happy to help you. You will need to take the following steps:
- The Troubleshooting Guide and Frequently Asked Questions (FAQs) are the place to start.
Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.) The issue might not be what you suspect.
Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.
- Submit a support request using the secure form at the WP-SpamShield Support page, our main support channel for the plugin. We have an excellent diagnostic process.
That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues. Please direct any further support questions there.
Forum: Plugins
In reply to: [WP-SpamShield] Spam getting throughHi @godaisies,
That’s quite unusual to hear that spam is getting through. That simply won’t do, so we’ll be happy to look into it.
You will need to take the following steps:
- The Troubleshooting Guide and Frequently Asked Questions (FAQs) are the place to start.
Please take a few minutes to work through these, as they solve over 90% of issues users have.
- Submit a support request using the secure form at the WP-SpamShield Support page.
That will allow us to help you diagnose this, find out what the issue is.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues. Please direct any further support questions there.
Hi Jason,
A clear data button would be great.
But…It still needs to clear its data on uninstall though, otherwise it can be party to bloating a website owner’s WordPress database. Every plugin that is no longer used leaves data remnants, and it adds up fast. That can contribute to significant slowdowns and scalability issues. Too many plugins still don’t clean up after themselves.
You would want to clean up data on uninstall, not deactivation, so a deactivation hook wouldn’t do the job anyway. Currently the best way to do this is with an uninstall.php file, not the uninstall hook, because the uninstall.php runs only what is necessary, and is generally considered the cleanest way to do this by plugin developers.
No problem.
– Scott
Hi Tal,
I’m not accusing you of anything. Just pointing out that most people wouldn’t find that a very nice way to operate.
We do tech support on thousands of sites, and we have over a quarter million sites using our plugins. We’ve seen every combination of bug out there.
Most users think the issue is one thing, but it turns out to be something else. I guarantee you the issue isn’t what you think.
I’m not asking for a 5 star review…I just think you should give us a chance to help you before rating it at all.
– Scott
- This reply was modified 9 years, 6 months ago by redsand.
Forum: Plugins
In reply to: [WP-SpamShield] CSS ISSUE for WP-SpamshieldHi @ritadrik,
I’ve addressed this question several times previously. So as not to repeat the same info again, please see my explanation on any of these threads:
https://wordpress.org/tags/wp-spamshield-registration-fields
If you need further help, we will be happy to help you. You will need to take the following steps:
- The Troubleshooting Guide and Frequently Asked Questions (FAQs) are the place to start.
Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.) The issue might not be what you suspect.
Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.
- Submit a support request using the secure form at the WP-SpamShield Support page, our main support channel for the plugin. We have an excellent diagnostic process.
That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues. Please direct any further support questions there.
Hi Tal,
The commonly accepted etiquette with open source software is to submit a support request first, then give the developer time to respond (usually at least a couple business days). Going straight to a negative review is considered to be quite rude, especially since you got something extremely valuable for free.
We are one of the most responsive developers out there. If you had simply asked, chances are that we could have helped resolve the issue on your site by now.
We also do extraordinary amounts of testing to make sure users don’t have issues.
If you will fix this issue I really don’t care changing my review to 5 stars as I think that the plugin is great except for this huge flaw that caused me damage.
I think you’re missing what I’m saying…this very likely is not an issue with the plugin at all. There is a configuration issue or conflict on your site. The guides we have provided show how to fix those things. You mentioned that there was a warning in the plugin’s admin page. Those are important.
Did you check to make sure your website meet’s the plugin’s minimum requirements?
It is very likely that it does not. Or, there could be a conflict, or other configuration issue on your site. In either case, you are trying to use a plugin in an environment that is outside the plugin’s working parameters.
You ask us to just go ahead fix the problem…but even if there was a plugin issue, we would need you to submit a support request so we could look into it.
…this huge flaw that caused me damage.
I’m sorry, but I cannot agree with this. It is the responsibility of every website owner to test out their plugins and make sure everything is working as expected. We show how to do this in our guides.
I truly do understand how frustrating a website issue like that can be. However, please remember that this is free software. It is our gift to you. By definition, our plugin does not cost a thing. When choosing to use Open Source software, a website owner can get access to some fantastic software, but they need to budget for a web developer to manage things and make sure the server and site all have proper configuration and continue to run smoothly.
It is very important for all plugin users to read the documentation thoroughly. In our Troubleshooting Guide, within a few minutes, you can fix over 90% of issues that would affect your site. We really never see users having an issue like that after working through the guides.
And again, even though we are under no obligation to, we do provide free tech support. (And some of the best tech support out there.) All you have to do is ask.
– Scott
Hi
Sorry for giving 2 stars but now after two months of using it in few websites someone wrote to me that he can’t comment, and than I discovered that the plugin doesn’t work and block ALL COMMENTS.
The annoying thing is that no warning was displaying in WP admin area (only a small one in the plugin admin, where I never go…)
Also no warning email was sent to admins,
I have lost many users comments because of this plugin.
If it had a visible warning in all WP admin area – I would have rate 5 stars.
Hi @taco100,
I really am sorry to hear that you had an issue.
However, I have to ask, why would you post a negative review without even submitting a support request first?
We really do offer outstanding support. You should give us a chance to help you.
If you have an issue with all comments being blocked, then it means the plugin is not functioning at all, which means there is some kind of conflict or configuration issue on your site that needs to be fixed. This issue is likely causing other issues on your site that you are not aware of, so it is important to get it fixed. WP-SpamShield does not block all comments. It has a proven accuracy rate of over 99.99%.
It is important for all plugin users to read the documentation. We ask users to take a few minutes to work through the Troubleshooting Guide and FAQs completely, as these solve over 90% of issues users have. If you need further help, then we are happy to provide support.
Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.
If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins…all you have to do is submit a support request at the WP-SpamShield Support Page. We provide some of the best support out there.
You might want to take a moment to check out these two posts:
I would ask that you reconsider your rating, as it simply isn’t accurate or fair. It can be updated by going to: https://wordpress.org/support/plugin/wp-spamshield/reviews/#new-post
Reviews like this simply do not help the global WordPress community.
– Scott
Forum: Plugins
In reply to: [WP-SpamShield] Please remove security warning for New User ApproveHi Josh,
We made over 10 attempts to contact you regarding the issues in your plugin, going back almost 2 years ago. Over a period of almost 6 months we tried to contact you via the support forums, your websites, and email, yet you didn’t respond to a single one of our contact requests. On the forums I even provided the exact code you would need to fix one of those issues, yet to date, it still has not been fixed.
Looking at your plugin’s code, I see there are still some remaining security issues that need to be fixed.
We have a page for other developers to contact us, so feel free to use that, and we’ll be happy to work with you on fixing those.
– Scott
Forum: Plugins
In reply to: [AnsPress - Question and answer] can’t delete this plugin+1 for this. Still not working. WP 4.7 and PHP 7.
Forum: Reviews
In reply to: [WP-SpamShield] Best till dateAh, ok. 🙂 No worries. Thanks for the revised review! Well, just know we’re here to help!
– Scott
Forum: Reviews
In reply to: [WP-SpamShield] Best till dateHi @generalsagar,
I really am sorry to hear that you had an issue.
However, I have to ask, why would you post a negative review without even submitting a support request first? I see that you just posted a support thread here on the forums, minutes AFTER you posted this negative review. Why do this?
We really do offer outstanding support. You should give us a chance to help you.
It is important for all plugin users to read the documentation. We ask users to take a few minutes to work through the Troubleshooting Guide and FAQs completely, as these solve over 90% of issues users have. If you need further help, then we are happy to provide support.
Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.
If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins…all you have to do is submit a support request at the WP-SpamShield Support Page. We provide some of the best support out there.
You might want to take a moment to check out these two posts:
I would ask that you reconsider your rating, as it simply isn’t accurate or fair. It can be updated by going to: https://wordpress.org/support/plugin/wp-spamshield/reviews/#new-post
Reviews like this simply do not help the global WordPress community.
– Scott
- This reply was modified 9 years, 6 months ago by redsand.
Forum: Plugins
In reply to: [WP-SpamShield] Makes page reloadHi @generalsagar,
At the top of the support forum there is a sticky post that we ask users to read first because it guides you to excellent troubleshooting options we have already put together for our plugin users.
We will be happy to help you. You will need to take the following steps:
- The Troubleshooting Guide and Frequently Asked Questions (FAQs) are the place to start.
Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.) The issue might not be what you suspect.
Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.
- Submit a support request using the secure form at the WP-SpamShield Support page, our main support channel for the plugin. We have an excellent diagnostic process.
That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues. Please direct any further support questions there.
Forum: Reviews
In reply to: [WP-SpamShield] never disappoint, one of the bestHi @benyhirmansyah,
Thanks for the great review! You’re very welcome! We’ll keep working hard to keep spam away from your site.
– Scott
- This reply was modified 9 years, 6 months ago by redsand.
Forum: Reviews
In reply to: [RS Head Cleaner Lite] The 1 star rating is a terrible reviewHi Bryan,
Thanks for your review and for sticking up for the plugin. 🙂
Have a good one!
– Scott
- The Troubleshooting Guide and Frequently Asked Questions (FAQs) are the place to start.