pravsinst
Forum Replies Created
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Hi Maarten,
Steps are as mentioned before.
Step 1: Two Risen solar panels are added to cart
Step 2: Huawei 14KW Hybrid 3 phase solar system is selected with Longi panels. Product price is shown wrong.
I have sent email with screenshot what I see with these steps.
Further troubleshooting shows- Product value = number of items in cart x Product base value.
In above case
Product value = 2 (number of Risen panels in cart) x Product base value.
= 2 x 53999 = 107998.
Rather it should be
Product value = Product base value.
Note: This issue happens only when customer selects other than default option i.e. in this case Longi panels instead of Risen panels from product options.
- This reply was modified 2 years, 5 months ago by pravsinst.
Hi
I tried to deactivate all possible plugins and keeping it bare minimum, but still issue comes.
In debugging further I noticed issue only comes when cart is preloaded with more than 1 items of same product.
For example
Case 1: No issue
Step 1: single Risen solar panel is added to cart
Step 2: Huawei 14KW Hybrid 3 phase solar system is selected with Longi panels. Product price is shown correctly
Case 2: Incorrect price
Step 1: 8 Risen solar panels are added to cart
Step 2: Huawei 14KW Hybrid 3 phase solar system is selected with Longi panels. Product price is shown wrong.
Where does ‘Total product‘ (updated by your plugin) gets value from in your plugin? Product base value which is set by individual product property shows correct value.
Expectation is Customer sees
Total Product (product value) = base value set by product property
Add on = Addon price based on customer selection
Total value = Product value + Add on
- This reply was modified 2 years, 5 months ago by pravsinst.
Steps are
- Add https://www.skansol.dk/product/risen-all-black-400w/ to cart.
- Go to https://www.skansol.dk/product/huawei-3kw-hybrid-3-fase-anlaeg-med-batteri/ and select add on option 8x Longi Hi_MO_5m_LR_5_54_HPB_405
- Notice base price product in total is large number instead of 18499.