Lori Boone

@pmbaldha i just said it’s working with @vupdraft suggestions.

Forum: Plugins
In reply to: [All-In-One Security (AIOS) – Security and Firewall] Plugin causes site to no loner work (getting bool(false))

Thread Starter Lori Boone

(@pleazo)

@vupdraft

I have increased the post_max_size to 645M and now seems to work!

Best,
Chris

Forum: Plugins
In reply to: [All-In-One Security (AIOS) – Security and Firewall] Plugin causes site to no loner work (getting bool(false))

Thread Starter Lori Boone

(@pleazo)

hi @vupdraft

This is my .htacess https://snipboard.io/dZUVIj.jpg

I am not sure which value to remove though?

Hope to hear from you soon,
Chris

Forum: Plugins
In reply to: [All-In-One Security (AIOS) – Security and Firewall] Plugin causes site to no loner work (getting bool(false))

Thread Starter Lori Boone

(@pleazo)

https://snipboard.io/3XPhzm.jpg

Hi @vupdraft

My host shared this with me:

Please let me know if you need anything else.

Best,
Chris

This reply was modified 4 years, 3 months ago by Lori Boone.

Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transactions stopped showing

Thread Starter Lori Boone

(@pleazo)

Still waiting on that dokan fix but I just got an order a few hours ago (which shows in woocommerce->orders but not in GA (not sure how long it takes for it to show in GA). I looked in the fatal error logs and saw the following video.

As you can see, there’s a lot of fatal errors coming from /plugins/mailchimp-for-woocommerce/includes/processes/class-mailchimp-woocommerce-cart-update.php:233

I do have an option to sign up for the newsletter in the cart. Could this maybe be a reason?

I also had a look at the Dokan log as saw this.
2022-01-20T11:43:28+00:00 DEBUG New Order #28842 created. Init sub order.
2022-01-20T11:43:28+00:00 DEBUG 1 vendor only, skipping sub order.
-why does it say debug? Do you think there is an issue here?

Best,
Chris

This reply was modified 4 years, 3 months ago by Lori Boone.

Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transactions stopped showing

Thread Starter Lori Boone

(@pleazo)

@simplysaru

Can we please keep this thread open till Dokan fixes the issue and I report back?

Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transactions stopped showing

Thread Starter Lori Boone

(@pleazo)

I am waiting for Dokan to help me fix them. Their support isn’t so great so I wrote again and am waiting for their response on how to fix this. If they can’t help me (which seems to be the case a lot lately), is there anything I can do to fix these error myself? It’s extremely frustrating. Their response was:

“I have checked the details of your shared screenshot and seems like those errors are not related to the orders. Those errors are self-created by Dokan Pro because the codebase might have faced issues to validate the vendor subscription packs’ expiry date. If you can navigate to the mentioned file path and line number from the codebase then you will be more clear about that. It should not be blocking Google Analytics to get the data from the site.”

This does not tell me how to fix it/stop the fatal errors.

Any help that can fix these errors would be greatly appreciated.

Best,
Chris

Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transactions stopped showing

Thread Starter Lori Boone

(@pleazo)

Unfortunately I cannot disable Dokan as my website is a multi vendor marketplace and which needs Dokan to function.

Any other suggestions?

Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transactions stopped showing

Thread Starter Lori Boone

(@pleazo)

Dokan said “It seems like those errors are not related to the orders. Those errors are self-created by Dokan Pro because the codebase might have faced issues to validate the vendor subscription packs’ expiry date.”

Therefore it looks like this is not related to why my orders are not showing up in Google Analytics.

What can the next steps be? I really would like to get this issue fixed.

Best,
Chris

Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transactions stopped showing

Thread Starter Lori Boone

(@pleazo)

Inconsistencies are really tricky to troubleshoot, especially given transactions to do show up in GA for both the payment methods randomly. Do you see any commonalities in the orders that show up in GA for these days?

Unfortunately I don’t see any commonalities.

Also do you see any errors(Fatal errors) in your logs (WooCommerce > Status > Logs > Select – Latest Fatal Error Log under drop-down (right side) > Click – View button) for days when these transactions are missing?

I had a look and see the same fatal error report every single day, even on days where no woocommerce orders were made. This is the fatal error I see (image). Unfortunately I do not understand this fatal error. Is this issue coming via Cloudways or Dokan Pro?.

BTW I noticed that you are running YOAST SEO plugin. Do you have Google Analytics configured on Yoast Plugin as well? If so, could you disable it for a few days?

I don’t GA configured on YOAST.

Hope someone can help!
Best,
Chris

Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transactions stopped showing

Thread Starter Lori Boone

(@pleazo)

Before I created this ticket, I thought everything was working fine. Then all of a sudden I noticed that not all transactions were being shown in GA.

FYI, Users can buy the following on my site:
1. Subscriptions plans (along with free ones) which ALL go through PayPal standard.
2. Products which ALL go through PayPal marketplace.

Order confirmation page for PayPal standard (after buyer enters their info in the PayPal popup) gets redirected to: /checkout/order-received/22808/?key=wc_order_opBNEszc

Order confirmation page for PayPal marketplace (after buyer enters their info in the PayPal popup) gets redirected to: /checkout/order-received/22193/?key=wc_order_7FioWERS3SJA

I created a sheet to see if Woocommerce orders are showing up in transactions in GA (image). You can see here that it is so random when these transactions show up in GA. Sometimes they do, sometimes they don’t regardless of the payment method. Only 13 out of 23 transactions are showing in GA. BUT I now see that these orders pages are not even showing up in GA (when searching for “all pages”).

Also, I keep getting this notification from GA on and off. As you can see it gets resolved, but then comes back again.

Why are the order confirmation pages only show up in GA sometimes?

Best,
Chris?

Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transactions stopped showing

Thread Starter Lori Boone

(@pleazo)