Pixelbart
Forum Replies Created
-
Forum: Plugins
In reply to: [Helpful] My website turned active after deactivating Helpful pluginThere was a bug in the version regarding unset sessions. The problem was fixed with version 4.5.11.
Maybe your problem is solved with it. Other than that, I can’t think of much right now. Others don’t seem to have the problem, so no one else has reported a similar problem, which makes it hard for me to find a solution.
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] Text after vote not displayingThank you for your message!
With you, the text is hidden. You can prevent this by writing the following under Design > Customizer > Custom CSS:
.helpful > .helpful-content > span { display: block !important; }After that the text should be visible again.
Greetings Kevin
- This reply was modified 4 years, 1 month ago by Pixelbart.
Forum: Plugins
In reply to: [Helpful] My website turned active after deactivating Helpful plugin@odajimakoki thanks for your message!
Which version of Helpful are you using? The problem is not on any of our sites and others do not have similar problems.
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] CSS Changes Lost Since Latest UpdateCrazy, this was not supposed to happen. I had not changed anything about it either. Maybe it’s better if you place your CSS in the custom CSS of WordPress so this doesn’t happen anymore.
I’ll have to take a look at this first to understand what’s going wrong here.
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] multiple votes per user due to server delayThank you for your feedback!
The disabled attribute is a good idea. I just implemented it and published the update. Maybe this will help you.
Stay healthy!
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] website is down after the last updateHello @mohammedays
thank you for your feedback. Unfortunately, it doesn’t really help me. Many other users have the problem, which is why you have to accommodate me a bit.
Try debugging in WordPress, and then send me the error messages that appear.
See: https://wordpress.org/support/article/debugging-in-wordpress/
Otherwise I can’t help you. This looks more like an incompatibility with your server. Just because the page doesn’t run when Helpful is active doesn’t mean the error is caused by Helpful.
Other plugins can do something wrong too, Helpful just triggers it.
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] translations and theme settings reset on plugin deactivationThank you for your feedback and especially for your help. I didn’t know that WordPress serializes the options itself. Good to know and thanks for that!
I removed it with the latest update so you don’t have to do that for yourself anymore.
Thanks again!
Stay healthy and greetings
Kevin
Forum: Plugins
In reply to: [Helpful] website is down after the last updateHello @mohammedays
do you have more information about the problem, or an error message? Otherwise I can’t solve the problem, because the problems don’t exist on my setups.
Thank you!
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] All settings reset after last updateHello @eos3d
thank you for your message. Not all settings are affected, just the stuff saved in the customizer. This is because the settings are now saved differently, as it was in the changelogs.
You can find out your old CSS changes with some luck by doing the following:
https://wordpress.org/support/topic/css-changes-lost-since-latest-update/
If you’re unlucky, you’ll have to redo it. There’s nothing I can do about that. For that, you can now customize Helpful in the Customizer, without CSS knowledge.
Please stay healthy!
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] translations and theme settings reset on plugin deactivationHello @hellothanos
that is correct as Helpful now stores the options in a single option rather than 80 individual ones. This ensures that the database table used to store options (by WordPress) does not become endlessly large.
This is a common practice among plugin developers. Helpful uses the WPML config file, which is also supported by Polylang. Why this doesn’t work for you, I can’t tell you unfortunately. I can’t do much more here, except generate this file.
Here you can also see that it should work according to Polylang: https://polylang.wordpress.com/documentation/documentation-for-developers/the-wpml-language-configuration-file/
I will not save the options any other way, simply because it is much more performant to do it the way it is done now. This is actually how it is done correctly and I always did it wrong before.
What you can try is to save the settings once completely new. So you go into the settings of Helpful and click everywhere again on save. Maybe PolyLang hasn’t registered the new options yet, because in the option helpful_options there should be something else than shown on your picture.
Stay well and thank you for your feedback!
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] feedback and overview form intergrationHello @kn9
First you need to uncheck Helpful > Settings > Details and then uncheck “Disable feedback completely”.
Then switch to the Feedback tab and click on Form. There you can decide when the feedback form should appear.
The feedback form is always shown when you have voted. Not before!
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] translations and theme settings reset on plugin deactivationHi @hellothanos
Nothing has been done to the translation. The only thing that is new is that the file for WPML is generated automatically.
You should find it in the plugin folder of Helpful. Based on this file, a translation can then be created.
How this works with Polylang, I can not tell you exactly, because Polylang does not work with the standard translation tool of WordPress.
You can find the file here: https://we.tl/t-pi3E8LmmKq (available for one week)
It must be in the folder /wp-contents/plugins/helpful/ for it to work.
Greetings Kevin
- This reply was modified 4 years, 1 month ago by Pixelbart.
Forum: Reviews
In reply to: [Helpful] Amazing plugin & fast support!Hello @landwire
thank you very much for your review! There would be no good support without good questions. So thank you for your active participation!
Stay healthy!
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] Shortcode to respect chosen post types in admin areaHello @landwire
thank you for your feedback. I haven’t fixed it now, but you can change it with the latest version in Helpful’s settings:
Helpful > Settings > Details > General > Respect selected post types when using the shortcode.
Hope this helps you.
Stay healthy and be well!
Greetings Kevin
Forum: Plugins
In reply to: [Helpful] Email & Name field under formHello @landwire
the two fields are shown only when you are not logged in. If you are logged in, WordPress already has your data and then does not show the fields.
Greetings Kevin