pendle666

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Viewing 8 replies - 16 through 23 (of 23 total)
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  • Forum: Plugins
    In reply to: [User Registration & Membership - Free & Paid Memberships, Subscriptions, Content Restriction, User Profile, Custom User Registration & Login Builder] “Click here” in password reset email goes back to lost password page
    Thread Starter pendle666

    (@pendle666)

    11 months, 4 weeks ago

    I just solved it myself – should of held off a bit.

    I found the end points in the general options section and saw that there was one for reset password which was called ‘edit password’ so I changed it to reset-password and tried again and it’s worked.

    Forum: Plugins
    In reply to: [WP STAGING - WordPress Backup, Restore, Migration & Clone] Staging site now requires login but usernames not accepted
    Thread Starter pendle666

    (@pendle666)

    12 months ago

    Hi there,

    I don’t really want to have the staging site public. I only found out recently that the old site had been ‘archived’ but still visible and had to fix that. I’m not a technical person, I’m a genealogist!

    I’ll leave it as it is for now. I’ll just work on the live site and document everything I do in case I need to switch it back.

    thanks for your help

    Forum: Plugins
    In reply to: [WooCommerce PayPal Payments] Customer cannot cancel recurring payment – reinstated by merchant
    Thread Starter pendle666

    (@pendle666)

    1 year ago

    Hi,

    The customer who was ending in 9 hours has now ended and it’s been marked cancelled, and her status in the user section is now customer. So this has worked correctly, she cancelled in her account and it’s given her access during the current period and then ended. PayPal is also showing as cancelled. All that is missing is I didn’t get an email confirming. But that’s not a big deal. I can manage that.

    Forum: Plugins
    In reply to: [WooCommerce PayPal Payments] Customer cannot cancel recurring payment – reinstated by merchant
    Thread Starter pendle666

    (@pendle666)

    1 year ago

    I have opened a ticket just now. I’ve included the logs for “Jane” from 26 to 29 June.

    To confirm: I received an email from Jane on 27 June (22:52 GMT) to say that she wanted to cancel but every time she deactivated it on PayPal, it tells her I’ve reactivated it.  This has happened four times.

    I replied back and said that I cannot cancel her sub, it has to be done by her in her PayPal account. I asked her to try again and screenshot each part of the process.

    All she sent was the original email confirming reactivation (sent on ticket)

    I then discovered, when going through my PayPal account that it is possible to cancel a user’s subscription, so I did this.  This was 29 June at 12:49 GMT.

    When I cancelled the subscription, it has not updated the users list in WordPress, she is still showing as a subscriber.  When someone does cancel through PayPal, I noticed that they are changed from subscriber to customer immediately rather than at the end of the subscription period.  I manage this manually if someone still wants access.

    In the WooCommerce subscriptions section however, Jane’s subscription is still active with no end date.  The last payment is 27 June and the order number 3739.   The order changed from pending to processing and I bulk changed all those processed to completed.  I refunded (via PayPal) the June sub for goodwill.  The last successful renewal was 2 May, order number 3581.

    thanks

    Forum: Plugins
    In reply to: [WooCommerce PayPal Payments] Customer cannot cancel recurring payment – reinstated by merchant
    Thread Starter pendle666

    (@pendle666)

    1 year ago

    Hello

    Thank you for your message. I do have logging enabled and I’ve copied the log as requested here:

    https://privatebin.syde.com/?0b89f825c4e97a06#FcJ3TfSDBUQfiaXeBWB9XUvnSL81rnCktPXDXfq5TQfb

    I noticed when looking at the subscriptions that there is a customer also pending cancellation as well as my dummy account. But I’ve never had anything from this customer via PayPal or anything else. It’s 9 hours before the end date, so I’ll know tomorrow what’s happened.

    I’ve taken screenshots, so let me know if you would like those too.

    thanks

    Pendle

    Forum: Plugins
    In reply to: [WooCommerce] PayPal subscriptions and WooCommerce
    Thread Starter pendle666

    (@pendle666)

    1 year ago

    Hello

    I’ve looked down my Plugins list and this is what I have:

    WooCommerce v9.9.5

    WooCommerce Checkout Manager v7.7.1

    WooCommerce PayPal Payments v3.0.6

    WooCommerce Subscriptions v7.6.0

    WooCommerce Update Manager v.1.0.3

    There is also SysBasics Customise My Account for WooCommerce v 3.1.0

    Everything has been working fine without any interference for the last year, it’s these last couple of weeks that there is a problem.

    I’m a very small site, I look after it myself and a friend set up WooCommerce and the PayPal links for me. Unfortunately he’s currently hiking across North America!

    Forum: Fixing WordPress
    In reply to: PayPal subscriptions and WooCommerce
    Thread Starter pendle666

    (@pendle666)

    1 year ago

    Ah right okay. I thought it was a forum for developers. I’m nowhere near that level lol

    I’ll post to there.

    thanks

    Forum: Fixing WordPress
    In reply to: “Ajax” error when customer logs onto site
    Thread Starter pendle666

    (@pendle666)

    1 year ago

    Hello

    I checked the error log and there was nothing of note.

    But I had a look at the User Registration plugin and there is an option to “Enable Ajax Login” which was active.

    I’ve switched that off. I did a password change with my dummy user and didn’t get an error message.

    I’ll keep an eye on things but thanks for your help.

Viewing 8 replies - 16 through 23 (of 23 total)
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