Cynthia
Forum Replies Created
-
Forum: Plugins
In reply to: [WooCommerce Square] import catalog excel file into square, sync problemHello
Yes, you understood my problem correctly
Log debug messages to the woocommerce status log was already enabled
Here is the log after importing my Excel file into Square
</script>”>http://<script src=”https://gist.github.com/partyselect/b02f3acbdaf4ad742d67064b2af23084.js”></script>
I have already consulted the troubleshooting document. The sync is done perfectly, the problem only reappears after an xlsx file import
Thank
Forum: Plugins
In reply to: [WooCommerce Square] import catalog excel file into square, sync problemHi
My updates have been done and I have cleared the cache.
Here is a copy of the System Status Report
http://<script src=”https://gist.github.com/partyselect/536fa37a3a12794a59021497ed8feaad.js”></script>
Thank
- This reply was modified 2 years, 2 months ago by Cynthia.
Forum: Plugins
In reply to: [WooCommerce Square] import catalog excel file into square, sync problemHello, sorry for the delay in response.
I did a sync again following an Excel file import into Square and it still doesn’t work.
Here is a screenshot of the Javascript error messages. Is this right?

Thank
- This reply was modified 2 years, 2 months ago by Cynthia.
Forum: Plugins
In reply to: [WooCommerce Square] import catalog excel file into square, sync problemI managed to sync, I disconnected and reconnected the woocommerce app in the Square application integrations.
I import my catalog as an xlsx file.

Detail the exact steps you are taking from the moment you import your catalog:
I export my catalog from Square in xlsx, I make the modifications in the excel file and then I import the modified catalog. The sync is done automatically every 15 minutes on Woocommerce but every time it blocks and runs continuously meaning finished.https://gist.github.com/partyselect/f7932ebcad3b9723e8e7f4dec6cc2b24
Forum: Plugins
In reply to: [WooCommerce Square] Square Invoice wrong stock syncHi,
I will take your advice and move billing to woocommerce until Square resolves the feature request. Thank you for your replies, it is greatly appreciated.
Forum: Plugins
In reply to: [WooCommerce Square] Square Invoice wrong stock syncHi
I’ve already contacted Square about it and it’s a feature request but I wanted to have a solution while it’s resolved.
If you then switch your System of Record (or sync setting) to WooCommerce
I need to sync Square to Woocommerce because I have a storefront store
How are you taking these orders right now? Are they through the phone or email?
Phone and email
With that being said, I don’t know the full details about why you are utilizing Square invoicing (there may be a feature in there you couldn’t find within WooCommerce)
Following the order received by phone or email, I must send a payment link and an invoice by email or text message (SMS). Inventory must be reduced at the time the invoice is sent.
The Phone Orders and Invoice Payment Option plugins could be interesting. If however you have another option I am a taker
Forum: Plugins
In reply to: [WooCommerce Square] Square Invoice wrong stock syncThank you for your reply
All of the invoices start in Square and are then paid by the customer. They are not orders create in WooCommerce.
exact
In Square you have two stock options
stock quantityandavailable for saleWhen creating an invoice Square automatically decreases available for sale
Square is set as a record system (or sync setting).
exact
When Square syncs inventory to WooCommerce, it updates WooCommerce only with the
stock quantity(or the overall stock you have) and not theavailable for salequantity (which is determined by the amount of invoices/products actually sold).exact
why is reducing the main stock quantity not an option?
I ask myself the same question
I have to send invoices by email to receive payment because I don’t meet all my clients in person so I don’t have the choice to use the Square Invoice app for certain transactions. Before using Square I created my invoices on my accounting program and I was decreasing the stock manually and I believed when changing to Square I would no longer have to do it manually
Or what am I missing in your configuration that makes it necessary to separate stock the way you are currently separating it?
I have to create invoices to companies that do not pay immediately who have had a credit account in our company for some year or example an employee must send the invoice to the accounting department who have had a certain delay.
I would have liked the invoice to be considered a sale when it is invoiced and not when it is paid and that the stock was reduced on Woocommerce when creating the invoice.
Forum: Plugins
In reply to: [WooCommerce Square] Square Invoice wrong stock syncDid you receive the last image?
Forum: Plugins
In reply to: [WooCommerce Square] Square Invoice wrong stock sync
Here is a full screenshot
Forum: Plugins
In reply to: [WooCommerce Square] Square Invoice wrong stock syncI create the order on Square invoice
Forum: Plugins
In reply to: [WooCommerce Square] Square Invoice wrong stock syncCan you confirm if you are using Square as a payment gateway? And if you have the option enabled to capture payments later?
Yes I use Square as my payment gateway and the transaction type is charge

And regarding the inventory, is your sync setting WooCommerce or Square? Which one is the master when syncing the inventory?
Square
Here is the screenshot of my problem
Square stock

Woocommerce stock

I only have 7 left in stock but I have 21 in stock on Woocommerce because the customer hasn’t paid their Square invoice yet but received their items