They explain the loss by saying I have deleted it. Not sure how this is possible when they are hosting it and it is still under their own website.
Thank you, the company is making the site and told us they had no backup but someone told us that they got a backup from wordpress.
This was the link I had from web design company, it wasn’t transfered to our host yet. http://sksweb.net/naturo/wp-admin
Thanks, must be wordpress.com, I will ask them.