Online Optimisation
Forum Replies Created
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Hi,
Thanks for letting us know and for the browser details, we’ll look into the Firefox behaviour.
To help us reproduce the issue, could you please send us a link to the page where this is happening?
If the page is not public, a screenshot or the HTML snippet of the form field is also helpful.Once we can see it in context, we’ll investigate and come back with a fix or workaround.
Thanks again for reporting it!
Thanks for letting us know Chris. We will still make a note of that issue and look into a fix so we can support that extension longer term.
Hi Chris
The green padlock your seeing is ok, that shows when logged in as an admin user to show the link is secured.
The issue your seeing sometimes could be an extension you have running on your browser. The screenshot you sent that shows the dead image. Can you tell us what browser that is and if it has any extensions running?
Hi Chris,
Sorry, I am not sure we are seeing the same thing you’re seeing. If we go to this page
https://dignityandrights.org/contact/
We see this
From what we can see the email image appears to show correctly. Do you see something different, and if so can you send us a screenshot of what your see. Or are we looking at the wrong issue?
Hi Chris
We sent a recent update live, can you let us know if this resolved your issue?
Thanks Chris, this looks great and what we need to work out a fix. Our team will take a look and work out an update to resolve the issue.
Thanks for the suggestion, the fix we added works in a similar way. Allowing control from the admin to exclude URLs etc is worth considering and we will keep that in mind for the future.
For now an update has been released, please have a check and let us know if your still seeing issues.Hi Chris,
Thanks for reporting this and for the kind words about the plugin!
We’re looking into the issue with the broken images and missing padlock icon in v2.2.3. To help us troubleshoot, could you please send us the HTML source code of the affected section before our plugin processes it (that is, the raw HTML output that contains the email address before it’s encoded)?
You can get this by editing the page, switching to the “Text” or “Code” view (depending on your editor), and copying the part that contains the email address. If it’s easier, you can also paste a short snippet of the source code around where the broken image appears.
Once we have that, we’ll be able to identify what’s causing the image issue and provide a fix.
Thanks again for your help and patience while we sort this out.
Thank you for your detailed report and for taking the time to explain the issue so clearly, it’s very helpful.
We are currently investigating the cause and a possible fix.
Thanks again for reporting this and for using our plugin, we really appreciate your help in improving it.
Kind regards,
We have recently become the new owners of this plugin, our plan is to get it updated and add new improvements soon.
We will get it tested and updated for the latest WordPress release by the end of next week.