Olivier Broyard
Forum Replies Created
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I did some more testing and here’s what I found:
If I reject cookies on my website and visit the Quote page, where the Forminator form is protected by reCaptacha v3, no cookie is loaded.
If I then fill out the form and click Send, the form is sent and a google recaptcha is written in my browser.
I’m not sure if that’s how it’s supposed to work. My understanding was that if a user rejects cookies, then the form should be inoperative.
Thank you for your reply.
I’m using the Complianz plugin. If a visitor of my website choose to reject the cookies, the Google reCaptcha cookie is blocked on the contact form, which is a Divi form. But on the Forminator form which I use on the “Request a quote” page of my website, it is not.
I reviewed the settings of Complianz and both reCaptcha and Forminator are active. I resaved them then tested again and after choosing to decline the cookies I was able to send the form and the google recaptcha cookie is there: https://imgur.com/a/VvlY6KN
- This reply was modified 3 years, 4 months ago by Olivier Broyard. Reason: typo
Sounds like the problem I was having, notifications sent but never received.
Try what I did and see if it solves your problem: https://wordpress.org/support/topic/email-notifications-not-sent-6/ (last paragraph of the last post).
I finally have figured it out and solved it.
I changed the “From Email” address in each form to a different one than the one to which the notifications are sent. And it works.
I guess my provider (Protonmail) was rejecting those notifications because it appeared that I was sending myself messages using another provider, which is impossible. They probably rejected those as fake/spoofed emails.
In case anyone else encounter this error, try this: WordPress > Forminator > Forms > Edit Form > Email Notifications > Edit > Advanced tab > From Email (enter an address different than the one receiving the notifications which is written in the Recipients tab).
I have installed the “Email Log” free WP plugin to see if emails are being sent and it says yes, the emails are sent. I just don’t receive anything.
So I have changed the destination email in each form and now the notifications are sent and received. The new destination email should also forward those notifications to my personal email address but that’s not the case. So it appears that the provider of my personal email address is rejecting the email notifications, not just tagging them as spam but outright rejecting them. I will get in touch with them and ask them to sort this asap.
- This reply was modified 3 years, 4 months ago by Olivier Broyard.
- This reply was modified 3 years, 4 months ago by Olivier Broyard.