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Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Nitramix

    (@nitramix)

    Hi,

    Thank you for reaching out.

    From what I can see on your site, your theme does not behave like a standard WooCommerce theme. The thumbnail sizes in the product gallery are unusually large, which is most likely caused by a theme setting. I also noticed that you seem to be using custom CSS to reduce the thumbnail sizes.

    Because of this, the video icon is not visible inside the gallery thumbnail, even though the video itself is present and works correctly when navigating with the arrows.

    In this case, the best solution I can offer is to add the following custom CSS, which will fix the size of the video thumbnail and make it visible in the gallery:

    .vwg-video-wrapper {
    width: 40px;
    }

    @media (min-width: 993px) {
    .vwg-video-wrapper {
    width: 60px;
    }
    }

    Please add this CSS and let me know if the issue is resolved or if you need further adjustments.

    Looking forward to your feedback.

    Plugin Author Nitramix

    (@nitramix)

    Thank you for the update. We will review and test the plugin with the Neve theme, and if we find any issues we will add additional support for it. We will also update the missing documentation. If you decide to use the plugin in a future project and you are happy with it, any feedback or a rating would be very helpful. Wishing you success with your current project.

    Plugin Author Nitramix

    (@nitramix)

    Thank you for the update. To understand the issue better with the Neve theme, could you send a link to the product page where the video is added? This will allow us to check what is happening on the front end and see if there is a theme conflict or a missing hook.

    Looking forward to the link so we can assist further.

    Plugin Author Nitramix

    (@nitramix)

    Hello and thank you for reaching out. Sorry for the confusion in our help page. After version 2.0 the plugin menu structure changed, which is why you cannot find the settings in the old location.

    Here is where everything is now:

    1. Plugin Settings
    You will find a new section in the left admin menu called Video Gallery with its own icon. In the Settings page you can manage all main plugin options.

    2. Adding a video to a product
    • Go to Products in WooCommerce.
    • Click Edit on the product you want to add a video to.
    • Scroll down to the Product Data section.
    • Open the tab Video Gallery for WooCommerce.
    • You will see the option to add a video from your media library.
    • After adding a video, make sure to click Update to save the changes.

    Once updated, the video should appear on the product page.

    Please let us know if everything works correctly.

Viewing 4 replies - 1 through 4 (of 4 total)