Glad to hear @poetryinink!
We’ll continue helping you via ticket!
@poetryinink,
Sorry to hear that you were not able to do the conflict testing.
Please open a support ticket with us at https://woocommerce.com/my-account/create-a-ticket and we’d be happy to guide you further on this and look into what we can do to help.
Please include the URL to this forum thread when you reach out to us so that we can refer to it when we come across your ticket. (:
Hi @trapbarn,
Perhaps upgrading to PayPal Payments (https://woocommerce.com/products/woocommerce-paypal-payments/) would be ideal in this situation. PayPal Payments is a newer, free extension that has the same and more features than older extensions.
Your customers would see this at checkout and could choose between the two:
Link to image: https://docs.woocommerce.com/wp-content/uploads/2020/10/ppc_front_checkout.jpg?w=553
We’ve put together a guide documenting upgrading to PayPal Payments at https://docs.woocommerce.com/document/woocommerce-paypal-payments/paypal-payments-upgrade-guide/.
Hopefully this is helpful!
Hi @polsola,
Thanks for sharing your site’s System Status Report.
Can you please head to https://www.monodejuegos.shop/wp-admin/options.php and confirm that “wc_facebook_external_business_id” is not blank and does not contain non-Latin characters?
You may have luck updating this field to something along the lines of ‘store-name-dfsdc3lck9k6q’. Replace “store-name” with your store name and “dfsdc3lck9k6q” with a random 13 letter/number string.
Let us know how you make out with that!
Hi @poetryinink,
Sorry to hear you’re still experiencing this issue. We mark threads as resolved when we haven’t heard back from users as they’ve likely solved their issue when they stop responding. We are happy to continue assisting you.
It sounds like you may have conflict tested as suggested by my colleague. Were you able to follow the guide here? https://docs.woocommerce.com/document/how-to-test-for-conflicts/
If so, please reach out to us via WooCommerce.com at https://woocommerce.com/my-account/create-a-ticket so that we can help you get to the bottom of this.
Kindly include the URL to this forum thread when you reach out to us so that we can refer to what’s already been discussed.
We look forward to hearing from you.
Hi @mmtomm,
I understand that this could be an issue if it were to occur again.
Please open a ticket with us at https://woocommerce.com/my-account/create-a-ticket/.
Be sure to reference the URL of this forum topic and it would be great if you could share your current System Status Report when you do so. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button.
Screenshots of the order notes of this order in specific and an order from the past where everything behaved as normal would also be helpful for us!
I’m going to mark this thread as resolved as we will continue helping you via support ticket.
We look forward to investigating and getting this sorted!
Hi @sirio345,
Thanks for the update and your patience while we try to help you resolve the issue. Sorry to hear that you didn’t have much luck.
Since you’ve decided to no longer use the plugin, I’ll close this thread for now, but feel free to reopen it if you ever want to dig back into it.
@namaste24,
Feel free to start your own support thread here. Let us know what you’ve already tried and we’d be happy to continue assisting you. 🙂
Hi there @dinasaber
Thanks for reaching out to us!
This failing connection can be caused by several factors, it could be that there was an old connection data stored within the site, or some caching undermining the process.
Please do the following steps to resolve the issue.
• Backup your site’s database
• Please increase your PHP Time Limit from currently 120 to 1200, this is to ensure we can avoid timeouts when the extension is doing resync next time since timeout could result in broken and incomplete sync. Here is the guide to change the setting: Increase PHP Time Limit in WordPress sites
• Clear WooCommerce transient data, it’s cached data that we want to clear to ensure it’s not interfering with a proper product sync, you can do that by navigating to WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
• Deactivate Facebook for WooCommerce
• Then navigate to your WordPress options page https://www.yoursite.com/wp-admin/options.php and please clear the value for the following fields, and click save (the button is at the bottom of the page:
wc_facebook_access_token
wc_facebook_external_business_id
wc_facebook_system_user_id
wc_facebook_business_manager_id
wc_facebook_commerce_merchant_settings_id
wc_facebook_merchant_access_token
wc_facebook_product_catalog_id
wc_facebook_page_access_token
wc_facebook_page_id
wc_facebook_pixel_id`
• Once that’s done, please re-activate Facebook for WooCommerce extension
• Navigate to WP Admin > Marketing > Facebook and then click Get Started to re-connect to your Facebook Business Manager, select the assets for Facebook Page, Pixel, and Catalog.
Please do the above steps and let me know how it goes!
I am sorry to hear that you’re experiencing this issue with the WooCommerce Stripe Payment Gateway extension! I am happy to help you sort this out.
As a first step, please go to WooCommerce > Settings > General on your site’s admin dashboard. Once there, can you please check the General Options section to make sure that the area that you sell/ship to are correct, as well as the default customer location?
Link to image: https://d.pr/i/jr2iWt
If those settings are all fine, can you please double-check that you’re using Stripe Test keys when Test Mode is active? You can find your Stripe Test keys here. Make sure that Test Mode is enabled on your Stripe account when fetching the test keys.
If this still doesn’t help, you can test for theme or plugin conflict. Read more about plugin and theme conflicts in our Self-Service Guide.
Let us know how you make out after following the above guidance. We are here if you have any additional questions or run into trouble in the meantime. 🙂
Hi @donlee101,
That is great to hear!
Let us know how you make out @dino123456789 and if we can be of any help. (:
Hi there,
I’ve searched through our tickets but do not see one which references a link to this forum.
If you submitted a ticket, we will reach out as soon as possible! If you haven’t yet, you can do so here. Please include the URL to this forum post so that we can easily find your ticket and keep track of what’s been done! (:
Hi there!
It is standard practice for a payment processor to verify the identity of merchants using their services.
However, just to be safe, I recommend contacting their support team over at developer.paypal.com/braintree/help where they should be able to verify if the messages you are wary of are legitimate.
