mark l chaves's Replies - page 16

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Forum: Plugins
In reply to: [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder] Weird Error

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hey @skoothondjie,

Thanks for the follow-up. That’s good to know.

We never saw any PHP errors ourselves using PHP 7.4.* with our ATC extension. And, there’s only been one other report of a PHP error with Popup Maker in general.

So, it could be a conflict with ATC and another plugin. You can always keep Popup Maker and ATC active and disable all other popups 1-by-1 to see if that’s the case.

Please let us if you find out anything.

We’re going to mark this thread as resolved, but feel free to update the post or start a new thread if needed.

Thanks!

Forum: Plugins
In reply to: [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder] Popup Maker hard-coded references to wp-content

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Thanks so much for helping out @agano.

For anyone else, we followed up on the original post in our help desk system.

And, we have an issue for this on GitHub.

https://github.com/PopupMaker/Popup-Maker/issues/944

Thanks again for your support 🙂

Forum: Plugins
In reply to: [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder] Issues with PHP 8.0

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hey @crazyserb,

Thanks so much for the update.

We’ve been running on PHP 8 for a while. We haven’t seen this error yet.

Just curious, did you rule out a plugin or theme conflict yet?

Cheers!

Forum: Plugins
In reply to: [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder] Weird Error

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hi @skoothondjie,

There was a recent similar post about this.

https://wordpress.org/support/topic/issues-with-php-8-0-2/

For now, can you turn off your WP_DEBUG?

Here’s how https://codex.wordpress.org/WP_DEBUG

Make sure you especially turn off the WP_DEBUG_DISPLAY setting.

Also, what PHP version is your site on right now?

Thanks so much 🙂

Forum: Plugins
In reply to: [Content Control - The Ultimate Content Restriction Plugin! Restrict Content, Create Conditional Blocks & More] Exclude wp ‘reset password’ page from content control like the login page?

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hey @annaryker,

You’re very welcome. We’re glad that it’s working now.

Thanks so much for sharing your solution with everybody 🙂

It’s people like you who make WordPress so awesome!

Forum: Fixing WordPress
In reply to: jQuery is not defined
mark l chaves
(@mlchaves)

4 years, 3 months ago
Hey @stevebrett,

If you view your network console and the <head></head> area of your source for your home and about page, you’ll definitely see that jQuery isn’t loaded for those pages.

I see jQuery loaded on your other pages.

Just a guess but, jQuery might be getting selectively removed for your home and about pages. There could be some custom code in your child theme’s functions.php or in your Simple Custom CSS and JS plugin that’s dequeuing and deregistering jquery for those 2 pages.

That code could look something like this.
```
function remove_my_jquery() {
	if ( ! is_admin()) {
                if ( is_page( array( 'home', 'about' ) ) ) {
			wp_dequeue_script( 'jquery' );
			wp_deregister_script( 'jquery' );
		}
	}
}
add_action( 'wp_enqueue_scripts', 'remove_my_jquery' );
```
`

I would really ask your developer to save time hunting for code.

Good luck!
Forum: Plugins
In reply to: [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder] focus on popup when loaded

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hey @angelolazzari,

We only see a border when we tab through your popup. That border is probably showing because of browser accessibility features.

First, can you make sure you’re using the latest version Popup Maker (1.16.4)?

Then, to turn off accessibility features, edit your popup. Scroll down to the Popup Settings area. Click Advanced. Click Disable accessibility features.

Let us know how that goes.

Cheers!

Forum: Plugins
In reply to: [User Menus - Nav Menu Visibility] log out redirect

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hey @cacheout2,

You’re very welcome. We’re glad to help.

Have a great weekend 🙂

Forum: Plugins
In reply to: [Content Control - The Ultimate Content Restriction Plugin! Restrict Content, Create Conditional Blocks & More] Errors when using html in protection text area.
Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago
Hey everybody,

If you see this encoding issue when you’re using a custom message override, please click Save Changes on the Content Control Settings page before moving away or reloading that page.

This is the workaround for now until we get a permanent fix.

Here’s a demo of the workaround.

https://share.wppopupmaker.com/geudnGR1

Thanks so much 🙂
- This reply was modified 4 years, 3 months ago by mark l chaves. Reason: Clarification
Forum: Plugins
In reply to: [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder] Categories

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hello @qwik3r,

Can you make sure that your Disable categories & tags? is turned off?

Here’s where to find that: Popup Maker > Settings > Misc

https://share.wppopupmaker.com/WnuyeddY

Thanks!

Forum: Plugins
In reply to: [User Menus - Nav Menu Visibility] log out redirect
Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago
Hey @cacheout2,

That’s good to know. Hmmm. Can you post a screen capture of that?

Also, what troubleshooting steps did you do so far?

For example:

– Did you double-check that your User Menus plugin is installed and activated?
– Have you tried deleting the User Menus plugin and reinstalling it?
– Did you check for errors in the console?
– Are there any PHP errors in your error log?
– Did you rule out a plugin or theme conflict?
– Have you tried bumping up your PHP max_input_vars to 3,000 or so?
– Have you tried disabling your JavaScript concatenation on the back end?

Learn more here.

Common WordPress Errors

Please let us know.

Thanks so much!
- This reply was modified 4 years, 3 months ago by mark l chaves. Reason: Added more reference links
Forum: Plugins
In reply to: [Content Control - The Ultimate Content Restriction Plugin! Restrict Content, Create Conditional Blocks & More] Exclude wp ‘reset password’ page from content control like the login page?

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hey @annaryker,

Thanks for clarifying. Sorry, we assumed you had a custom reset page based on your redirect URL example.

What’s the URL of your password reset?

If the URL is the standard WordPress link, that should already be excluded (i.e., not restricted). Meaning, it should come up fine even with any restrictions.

Here’s an example of the built-in WordPress link.

https://twenty-twentyone.local/wp-login.php?action=lostpassword

Here’s a demo of how that should work fine with a Content Control restriction.

https://share.wppopupmaker.com/YEurgX8E

But, if you’ve got a custom link, must make sure you’re adding the correct reset password page to your AND Is Not A Selected Page rule. You might have more than one because plugins can install their own reset pages.

https://share.wppopupmaker.com/7KuQ4ENO

If it’s none of the above, you might need to rule out a plugin or theme conflict. You can follow the standard steps here.

https://gist.github.com/marklchaves/90f5af8d0ea08d6e54254f2afb1109df

Let us know how that goes.

Thanks!

Forum: Plugins
In reply to: [Content Control - The Ultimate Content Restriction Plugin! Restrict Content, Create Conditional Blocks & More] Exclude wp ‘reset password’ page from content control like the login page?
Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago
Hey @annaryker,

That’s a great question.

I had to reread it a couple of times to figure out what you’re asking. Please disregard my original reply (apologies).

Can you try adding an AND condition to exclude your reset password page in your restriction? Here’s what works for us.

https://share.wppopupmaker.com/7KuQ4ENO

Let us know how that goes.

If you still need help, feel free to open a ticket via our contact form.

https://code-atlantic.com/contact-us/

Thanks so much 🙂
- This reply was modified 4 years, 3 months ago by mark l chaves. Reason: Clarification
- This reply was modified 4 years, 3 months ago by mark l chaves. Reason: Clarification
- This reply was modified 4 years, 3 months ago by mark l chaves. Reason: Clarification
Forum: Plugins
In reply to: [User Menus - Nav Menu Visibility] log out redirect

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hey @cacheout2,

Can you select Custom URL and enter the URL of your login or homepage?

Here’s the screen capture of that.

https://ps.w.org/user-menus/assets/screenshot-3.png

Let us know how that goes.

Cheers 🙂

Forum: Plugins
In reply to: [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder] Integration with Metaslider somewhat broken after its newest update

Plugin Support mark l chaves
(@mlchaves)

4 years, 3 months ago

Hey @grotlo94,

Since you see an issue with MetaSlider right after you updated MetaSlider, it’s better to ask the MetaSlider support team for help first. That’s because any update just before an issue is usually the culprit.

Speaking of … we see that you already posted the same issue to the MetaSlider team without saying anything here. Please avoid duplicate posts since that can cause confusion and delay for both teams.

BTW, it would be helpful if you tell everyone that you have 2 versions of your site and you only see this on your Norwegian version. I think the MetaSlider team doesn’t know that yet (more confusion).

Anyway, we think we have a workaround if you want one while the MetaSlider team does their troubleshooting.

Please submit a ticket via our contact form.

Go to https://wppopupmaker.com/support/#submit-a-support-ticket and click Other Support.

We’ll close this thread and follow up with you there 🙂

Cheers!

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