mjouest
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Ok. The PHP upgrade didn’t hold. So I did it again. Now it’s held. The pages are now loading. So far, things seem to be back on track. Thanks for your help!
An update: After taking into account some of the results of the error log, I had my host server enable XML support in PHP. It also turns out that the version of PHP being used is 5.5 and I’ve petitioned an upgrade to the latest version.
However, the PHP Fatal error: Class DOMDocument not found… etc. is beyond my ken.Hi Jeremy
Thank you once again for your assistance. Here’s what I’ve done and the consequences:1) I retried, as you advised, being more precise about where I pasted the code, and the site loaded as per usual.
2) I activated Jetpack and the certain pages did not load. This is selective. It loads the home page, but it does not load a specific landing page I was using in a campaign. Instead, it yields a white screen.
3) I searched and found the wp-content/debug.log — Here is what the log states:
[17-Oct-2017 21:11:01 UTC] jp-sitemap-mF7b9: — Updating…
[17-Oct-2017 21:11:01 UTC] jp-sitemap-mF7b9: — WARNING: Jetpack can not load necessary XML manipulation libraries. This can happen if XML support in PHP is not enabled on your server. XML support is highly recommended for WordPress and Jetpack, please enable it or contact your hosting provider about it.
[17-Oct-2017 21:11:01 UTC] jp-sitemap-mF7b9: — Building sitemap-1.xml
[17-Oct-2017 21:11:01 UTC] jp-sitemap-mF7b9: — Cleaning Up jp_sitemap
[17-Oct-2017 21:11:01 UTC] jp-sitemap-mF7b9: — Cleaning Up jp_sitemap_index
[17-Oct-2017 21:11:01 UTC] jp-sitemap-mF7b9: — Building image-sitemap-1.xml
[17-Oct-2017 21:11:02 UTC] jp-sitemap-mF7b9: — Cleaning Up jp_img_sitemap
[17-Oct-2017 21:11:02 UTC] jp-sitemap-mF7b9: — Cleaning Up jp_img_sitemap_index
[17-Oct-2017 21:11:02 UTC] jp-sitemap-mF7b9: — Building video-sitemap-1.xml
[17-Oct-2017 21:11:02 UTC] jp-sitemap-mF7b9: — Cleaning Up jp_vid_sitemap
[17-Oct-2017 21:11:02 UTC] jp-sitemap-mF7b9: — Cleaning Up jp_vid_sitemap_index
[17-Oct-2017 21:11:02 UTC] jp-sitemap-mF7b9: — Building Master Sitemap.
[17-Oct-2017 21:11:02 UTC] jp-sitemap-mF7b9: — Finished.
[17-Oct-2017 21:11:02 UTC] jp-sitemap-mF7b9: 9.331 seconds elapsed.
[17-Oct-2017 21:11:52 UTC] PHP Fatal error: Class ‘DOMDocument’ not found in /home/ouest/public_html/wp-content/plugins/jetpack/modules/shortcodes/class.filter-embedded-html-objects.php on line 250
[17-Oct-2017 21:12:14 UTC] PHP Fatal error: Class ‘DOMDocument’ not found in /home/ouest/public_html/wp-content/plugins/jetpack/modules/shortcodes/class.filter-embedded-html-objects.php on line 2504) I deactivated Jetpack and the page loads in again
Hi Jeremy
Thank you very much for your suggestion. I followed your directions and this is what happened:1) After after adding the code to wp-config.php the site would not load (wp-admin and the front page yielded white screens).
2) I searched for wp-content/debug.log but it was not found. Consequently, I cannot paste the error log results here.
3) I replaced wp-config.php with the original file and the site came back.
Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Error 28Update:
After consulting with our WordPress server help desk, who tested a number of potential issues, it was determined that the error was on account of a server-side firewall block of the Wordfence IP address.
All error messages have been resolved – for now, in any case.
Hope this may help someone else with this problem in the future.
Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Error 28An addendum:
I followed instructions for reinstalling Wordfence completely, and it seems I’ve made matters worse. Or maybe I just got closer to the actual problem. Wordfence now fails to acquire a free API. It suggests I ask the WordPress server to connect to noc1.wordfence.com
I did this. They returned with the information that they were able to connect to the server. And ask that I request more information from Wordfence.
Forum: Fixing WordPress
In reply to: UNSubscribeI have this issue also. I unsubscribed, but I’m still receiving emails. My profile does not show any subscriptions. Under “Topic Info” it says “Subscribe” (not “Unsubscribe”). Yet, I’m still receiving emails from the forum.