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Viewing 15 replies - 16 through 30 (of 37 total)
  • Thread Starter minamt

    (@minamt)

    Hi,
    Yes the cache has been cleared, same issue.
    here is the page where I have tested the form and found the issue: https://www.afakalgeria.com/ar/__trashed-2/

    Thread Starter minamt

    (@minamt)

    Hi,
    I’ve added the code you provided me but the problem is still not resolved, the select menu is still on the offset on the left side. You can check the screenshot here: https://ibb.co/rfdmJqt6

    Thread Starter minamt

    (@minamt)

    Hi,
    Thank you for your reply,
    And yes, the submission data is received in form -> submissions, only the email is not sent.

    Thread Starter minamt

    (@minamt)

    Hi,
    After further investigation, I’ve found that the permanent deletion of products by the WooCommerce system is not random. It turns out that the affected products had been moved to the trash exactly one month before being permanently deleted — which aligns with WordPress’s default behavior of automatically deleting trashed items after 30 days.

    What’s puzzling is that the products were initially moved to the trash by one of the admins, but that admin reports not having taken that action knowingly.

    I’m now trying to understand whether it’s possible for products to be automatically or indirectly trashed without the admin being explicitly aware?

    Can you confirm if WooCommerce could cause products to be moved to the trash automatically based on things like:

    Any insights would be appreciated. Thanks!

    Thread Starter minamt

    (@minamt)

    Hi,
    I want to give an update on this issue, I’ve set a configuration from WCFM settings (Marketplace -> settings -> Product Custom Validation -> Inventory) I’ve checked SKU, Stock and Stock Quantity to be required for product manager, and I thought that the problem was resolved, no product was deleted for 2 months, I thought there was some conflict between Woocommerce inventory settings and WCFM settings, but it happened again another product was deleted by woocommerce system, I don’t know why, I wasn’t even working on the website, only customers were uploading new products.
    This issue is really frustrating, I want to identify the real cause, could it be because of some update I didn’t set?

    Thread Starter minamt

    (@minamt)

    Thread Starter minamt

    (@minamt)

    Hi @hjogiupdraftplus,
    You were right, there was an option disabling that password input, I enabled it back, now it’s working, I enabled the manual approval as well, so the users can’t log in until I approve the account, but I would prefer if they receive an email when I approve so they’ll know their account is active but is All in One Security is blocking that? Can you help me do that?

    Thread Starter minamt

    (@minamt)

    Hello,

    Thank you for your reply.

    Yes, I was referring to the Manage Stock option under WooCommerce > Settings > Products > Inventory. I’m not sure if this is causing the problem.

    As for the other active plugins or custom code, I’ve gathered a list of the plugins currently installed and activated on the website:

    All-in-One WP Migration With Import: version: 6.77, author: ServMask, Mises à jour auto désactivées
    All In One WP Security: version: 5.3.8, author: TeamUpdraft, DavidAnderson, Mises à jour auto désactivées
    Checkout Field Editor for WooCommerce: version: 2.1.2, author: ThemeHigh, Mises à jour auto désactivées
    Classic Editor: version: 1.6.7, author: WordPress Contributors, Mises à jour auto désactivées
    CMP - Coming Soon & Maintenance Plugin: version: 4.1.13, author: NiteoThemes, Mises à jour auto désactivées
    Contact Form 7: version: 6.0.3, author: Takayuki Miyoshi, Mises à jour auto désactivées
    Depicter: version: 3.6.1, author: Depicter Slider and Popup by Averta, Mises à jour auto désactivées
    Elementor: version: 3.27.2, author: Elementor.com (latest version: 3.27.3), Mises à jour auto désactivées
    Elementor Pro: version: 3.27.1, author: Elementor.com, Mises à jour auto désactivées
    FiboSearch - AJAX Search for WooCommerce: version: 1.30.0, author: FiboSearch Team, Mises à jour auto désactivées
    Health Check & Troubleshooting: version: 1.7.1, author: The WordPress.org community, Mises à jour auto désactivées
    LiteSpeed Cache: version: 6.5.4, author: LiteSpeed Technologies, Mises à jour auto activées
    MC4WP: Mailchimp for WordPress: version: 4.10.1, author: ibericode, Mises à jour auto désactivées
    Ovic: Import Demo: version: 1.6.3, author: Ovic Team, Mises à jour auto désactivées
    Ovic: Product Bundle: version: 1.1.2, author: Ovic Team, Mises à jour auto désactivées
    Ovic Addon Toolkit: version: 2.6.0, author: Ovic Team, Mises à jour auto désactivées
    Rank Math SEO: version: 1.0.237, author: Rank Math SEO, Mises à jour auto désactivées
    Solid Security Basic: version: 9.3.6, author: SolidWP, Mises à jour auto désactivées
    WCFM - WooCommerce Frontend Manager: version: 6.7.15, author: WC Lovers, Mises à jour auto désactivées
    WCFM - WooCommerce Frontend Manager - Analytics: version: 2.2.5, author: WC Lovers, Mises à jour auto désactivées
    WCFM - WooCommerce Frontend Manager - Delivery: version: 1.3.1, author: WC Lovers, Mises à jour auto désactivées
    WCFM - WooCommerce Frontend Manager - Groups & Staffs: version: 3.4.10, author: WC Lovers, Mises à jour auto désactivées
    WCFM - WooCommerce Frontend Manager - Ultimate: version: 6.7.5, author: WC Lovers, Mises à jour auto désactivées
    WCFM - WooCommerce Multivendor Marketplace: version: 3.6.13, author: WC Lovers, Mises à jour auto désactivées
    WCFM - WooCommerce Multivendor Marketplace - Elementor: version: 3.0.4, author: WC Lovers, Mises à jour auto désactivées
    WCFM - WooCommerce Multivendor Membership: version: 2.11.6, author: WC Lovers, Mises à jour auto désactivées
    WooCommerce: version: 9.6.1, author: Automattic, Mises à jour auto désactivées
    WP Activity Log: version: 5.2.2, author: Melapress, Mises à jour auto désactivées
    WP Crontrol: version: 1.18.0, author: John Blackbourn, Mises à jour auto désactivées

    Now I’ve set a staging website to test different possibilities without affectiong the live website, I’ll get back to you once I’ve done that.

    Thread Starter minamt

    (@minamt)

    Hi,

    I wanted to update you that another product was deleted after I re-enabled WooCommerce stock management. Could this be linked to the issue, as that was the only change I made recently.

    Looking forward to your thoughts on this.

    Thread Starter minamt

    (@minamt)

    Thank you for your response and the helpful recommendations.

    I reached out to my hosting provider, and they’ve confirmed that there’s nothing on their side that could be causing the issue. They suggested it might be related to WooCommerce itself.

    Following your suggestions, I made several changes: I updated all plugins and the theme, deactivated the WCFM REST API plugin, turned off stock management, and kept only one admin account active. After testing for a week, I noticed that no products were removed during this period.

    I’ve now re-enabled stock management and am monitoring the situation with the WP Activity Log plugin to see if any changes occur.

    Regarding the logs, I checked WooCommerce > Status > Logs, and all I found was wc_logger. In the Scheduled Actions section, I didn’t find any actions related to product deletions.

    I’ll continue monitoring closely and let you know if I see any further issues.

    Thread Starter minamt

    (@minamt)

    I found that there is indeed a WCFM Rest API plugin, I deactivated it, I still didn’t get a reply from WCFM team, but can the Rest API be the cause?, I can’t be sure as the products are permanently deleted and won’t come back

    Thread Starter minamt

    (@minamt)

    No I don’t have any Rest API key, and Legacy API is off, but I’m using a multivendor plugin, WCFM could it have some interference?

    Thread Starter minamt

    (@minamt)

    Here is a screenshot of it: https://ibb.co/mF1BVxs

    Thread Starter minamt

    (@minamt)

    I’ve already used an activity log plugin, it’s not done manually it shows me that the products were deleted by woocommerce system with the IP adress of the hosting server. And there are no admin accounts I don’t recongize

    Thread Starter minamt

    (@minamt)

    Hi,
    I’ve used both Cryptocompare aggregator and Currency conversion API, same thing it’s 4DKK https://i.imgur.com/7DACp74.jpeg

Viewing 15 replies - 16 through 30 (of 37 total)