matthewdahlitz

So actually this is not resolved. I’m still having trouble.
I’m using WishList Member and Download Monitor.
Files I’ve been uploading via Download Monitor haven’t been protected.
I thought it might be WishList Member but here’s what they say…

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Hi there Matt,

Just to explain, our file/folder protection relies on the code added through .htaccess located in either

wp-content/uploads (for file protection)

or

/wp-content/uploads/membercontent/ (for folder protection)

I checked the download URL of your files and it seems the location is under /downloads

https://www.neuropsychotherapist.com/download/36092/

this means that the way you uploaded and protected your files are not supported by WishList Member.

As mentioned above, we can only protect files through our feature named File or File Protection.

I tried adding a sample .txt file to test the file protection. I uploaded this file

https://www.neuropsychotherapist.com/samplefile/

through your WordPress >> Media and the file is being protected just fine.

I would suggest you reupload the files you wanted to be protected and use either our file or folder protection to protect them.

Let us know if you have questions.
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I did explain that the actual address of the Download Monitor files was /wp-content/uploads/dlm_uploads/2018/06/File.pdf and NOT simply /download (although that’s what the Download Monitor displays when clicking on a shortcode link).

I’ve over 250 files and I don’t want to have to change all those files to a new location and get rid of the Download Monitor shortcode links if at all possible.

Help?

Matt