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Viewing 15 replies - 1 through 15 (of 21 total)
  • Thread Starter madflow16

    (@madflow16)

    I have notes in my language but there are only message in notes for failed orders “Order status changed from processing to failed” directly in time of payment (when error appears in checkout).

    https://ibb.co/rFLV34X

    I tried confict test and it didnt help to solve the issue. Theme and plugins was working right before with Woopayments, this issue started suddenly without some changes in theme or plugins.

    • This reply was modified 2 years ago by madflow16.
    Thread Starter madflow16

    (@madflow16)

    And there is last fatal error log, but it has nothing with child theme. It started before:


    2024-03-14T18:13:42+00:00
    Kritický Cannot redeclare move_additional_fields_below_billing() (previously declared in /data/b/f/bf2022c7-23a4-4f82-883d-7fa53ee59026/gorilla-burger.sk/web/wp-content/themes/Avada-child/functions.php:38) Additional context{ “error”: { “type”: 1, “file”: “\/data\/b\/f\/bf2022c7-23a4-4f82-883d-7fa53ee59026\/gorilla-burger.sk\/web\/wp-content\/themes\/Avada\/functions.php”, “line”: 61 }, “backtrace”: [ { “file”: “\/data\/b\/f\/bf2022c7-23a4-4f82-883d-7fa53ee59026\/gorilla-burger.sk\/web\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 324, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }2024-03-14T18:14:01+00:00Kritický Cannot redeclare move_additional_fields_below_billing() (previously declared in /data/b/f/bf2022c7-23a4-4f82-883d-7fa53ee59026/gorilla-burger.sk/web/wp-content/themes/Avada-child/functions.php:38) Additional context{ “error”: { “type”: 1, “file”: “\/data\/b\/f\/bf2022c7-23a4-4f82-883d-7fa53ee59026\/gorilla-burger.sk\/web\/wp-content\/themes\/Avada\/functions.php”, “line”: 61 }, “backtrace”: [ { “file”: “\/data\/b\/f\/bf2022c7-23a4-4f82-883d-7fa53ee59026\/gorilla-burger.sk\/web\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 324, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }2024-03-14T18:17:03+00:00Kritický Cannot redeclare my_custom_checkout_css() (previously declared in /data/b/f/bf2022c7-23a4-4f82-883d-7fa53ee59026/gorilla-burger.sk/web/wp-content/themes/Avada-child/functions.php:39) Additional context{ “error”: { “type”: 1, “file”: “\/data\/b\/f\/bf2022c7-23a4-4f82-883d-7fa53ee59026\/gorilla-burger.sk\/web\/wp-content\/themes\/Avada\/functions.php”, “line”: 72 }, “backtrace”: [ { “file”: “\/data\/b\/f\/bf2022c7-23a4-4f82-883d-7fa53ee59026\/gorilla-burger.sk\/web\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 324, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }

    Thread Starter madflow16

    (@madflow16)

    ` WordPress Environment
    
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    Site address (URL): https://www.gorilla-burger.sk
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    WP Debug Mode: –
    WP Cron: ✔
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    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
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    WC Database Prefix: uszyes_
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    Product configurator for WooCommerce addon - Conditional logic: Marc Lacroix – 1.2.16
    Product configurator for WooCommerce addon - Extra price: Marc Lacroix – 1.1.16
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    grouped (grouped)
    simple (simple)
    variable (variable)
    
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    Connected to Woo.com: –
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    HPOS feature screen enabled: –
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    Order datastore: WC_Order_Data_Store_CPT
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    Slug pre obchod: #14 - /obchod/
    Košík: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Pokladňa: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    Môj účet: ❌ Stránka neobsahuje [woocommerce_my_account] shortcode.
    Všeobecné obchodné podmienky: #28 - /terms-of-service/ Theme
    
    Name: Avada
    Version: 7.11.6
    Author URL: https://themeforest.net/user/ThemeFusion
    Child Theme: ❌ – Ak upravujete WooCommerce na rodičovskej téme
    ktorú ste nevytvorili
    odporúčame použiť odvodenú tému. Prečítajte si návod Ako vytvoriť odvodenú tému.
    
    WooCommerce Support: ✔ Templates
    
    Overrides: Avada/woocommerce/cart/cart.php
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    Version: 7.3.0
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    Disabled Features: customize-store
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    Daily Cron: ✔ Next scheduled: 2024-03-18 06:51:37 +01:00
    Options: ✔
    Notes: 135
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    Zrušené: 91
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    Newest: 2024-03-14 18:43:40 +0100
    
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    Oldest: 2024-02-15 11:25:35 +0100
    Newest: 2024-03-16 20:39:47 +0100
    
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    Oldest: 2023-04-04 09:37:10 +0200
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    Vybavuje sa: 3
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    Newest: 2024-03-18 14:15:34 +0100 Status report information
    
    Generated at: 2024-03-17 11:11:41 +01:00
    `
    Thread Starter madflow16

    (@madflow16)

    Thx for response. Understand but problem persists and there are many of these failed orders. Card details are correct (one of owner tested it and get error…when I tested it, there was no problem with payment) and it started only month ago maybe. Shop and plugin was working correctly long time.

    Thread Starter madflow16

    (@madflow16)

    So i enabled LiteSpeed plugin with automatic cache purge on. Do you see now more to analyze problem?

    Thread Starter madflow16

    (@madflow16)

    Shop is fatcatsushi.sk but I had to turn off Strong opt. because shop is currently live and It need to be available for customers. So I dont know if it helps you to inv. the issue.

    Problem is, if I use JS delay, plugin make Jquery unfunctionable and with it all AJAX functions in shop.

    Thread Starter madflow16

    (@madflow16)

    There are plenty of errors “Jquery is not definied” in console. But only after Strong opt. and only in incognito modes.

    Thread Starter madflow16

    (@madflow16)

    OK, now its working. Thx for help

    Thread Starter madflow16

    (@madflow16)

    I am not using LiteSpeed cache plugin. I cleared cache by another plugin after deactivation your plugin.

    Thread Starter madflow16

    (@madflow16)

    Thread Starter madflow16

    (@madflow16)

    I finally find out how to solve this by combination with other extarnal shipping plugins.

    Thread Starter madflow16

    (@madflow16)

    Thx, this is helpfull to reach the solution. But I found out, in Woocommerce mobile application there are not showing these fields. It shows only primary informations as name,adress,city,postcode and thats all.

    So I got idea to replace data for one of primary billing informations with my custom field. In my case I dont need field “city” to fill from customer.

    Is it something like that possible? I am begginer in coding.

    Thread Starter madflow16

    (@madflow16)

    Hi thx for reply. Plugins seems to be good but not for our purpose. Our point is prevent creating this field in every order, no delete it after order is done. Simply deactivate/disable it or at least automatic delete it after order.

    I am looking for solutions, maybe some snippet but it seems to be not much informations about this problem anywhere.

    I found only modification of this to achieve different results to counting taxes/VAT but nothing about disable it at all.

    • This reply was modified 3 years, 7 months ago by madflow16.
    Thread Starter madflow16

    (@madflow16)

    Hi, thx for response. I dont have this option in settings. I am sending you screen:

    https://prnt.sc/aLlvk68VUG_o

    Point is, we need to show delivery time info in mobile woo app (recieved order preview), but it is displaying as specific field and it shows only after click.

    Is there any way to get delivery time info into order details, or billing/shipping address or customer details? Order notes should be good as well.

    Best regards.

    Thread Starter madflow16

    (@madflow16)

    Hi, i meant in previous comment “order prieview” like in wordpress as administrator. When i recieved order from client, it generate this custom field (is_vat_exempt) automatically. I disabled taxes at all.

    In order processing for clients there is no field about taxes or VAT exemption. I am sending screen as yours:

    https://prnt.sc/W5tGQS80Ja_0

    Also I am sending system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.vetwell.eu
    Site address (URL): https://www.vetwell.eu
    WC Version: 6.3.1
    REST API Version: ✔ 6.3.1
    WC Blocks Version: ✔ 6.9.0
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.2.1
    Log Directory Writable: ✔
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.20
    PHP Post Max Size: 100 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 5000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.37
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wp_mlid_
    Total Database Size: 42.63MB
    Database Data Size: 39.05MB
    Database Index Size: 3.58MB
    wp_mlid_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mlid_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 376
    avada_portfolio: 6
    awb_off_canvas: 1
    elementor_library: 1
    fusion_element: 25
    fusion_form: 3
    fusion_icons: 1
    fusion_tb_layout: 7
    fusion_tb_section: 12
    fusion_template: 5
    nav_menu_item: 43
    page: 18
    post: 20
    product: 134
    revision: 600
    shop_order: 29
    tablepress_table: 5
    wp_global_styles: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.10
    
    Autoptimize: by Frank Goossens (futtta) – 2.9.5.1
    Delete Custom Fields: by Sam Margulies – 0.3.1
    Featured Image Plus: by Krasen Slavov – 1.2.3
    Avada Builder: by ThemeFusion – 3.7.1
    Avada Core: by ThemeFusion – 5.7.1
    Jetpack: by Automattic – 11.2
    Loco Translate: by Tim Whitlock – 2.6.1
    Really Simple SSL: by Really Simple Plugins – 5.3.1
    Smart WooCommerce Search: by YummyWP – 2.3.1
    TablePress: by Tobias Bäthge – 1.14
    WOOF - WooCommerce Products Filter: by realmag777 – 1.2.6.4
    WooCommerce: by Automattic – 6.3.1 (update to version 6.8.2 is available)
    WordPress Importer: by wordpressdotorg – 0.7
    Yoast SEO: by Team Yoast – 19.6.1
    WP BackItUp Community Edition: by WPBackItUp – 1.42
    WP fail2ban: by Charles Lecklider – 4.4.0.4
    WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.4
    WP Super Cache: by Automattic – 1.7.7
    
    ### Inactive Plugins (4) ###
    
    Categories to Tags Converter Importer: by wordpressdotorg – 0.5
    Delivery & Pickup Date Time for WooCommerce: by CodeRockz – 1.3.35
    EU/UK VAT for WooCommerce: by WPWhale – 2.7.3
    EWWW Image Optimizer: by Exactly WWW – 6.4.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4863 - /obchod_test/
    Cart: #1234 - /kosik/
    Checkout: #1235 - /kontrola-objednavky/
    My account: #1236 - /moj-ucet/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Avada
    Version: 7.7.1
    Author URL: https://themeforest.net/user/ThemeFusion
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php
    
    ### Action Scheduler ###
    
    Complete: 81
    Oldest: 2022-08-31 16:57:58 +0200
    Newest: 2022-09-03 09:46:09 +0200
    
    ### Status report information ###
    
    Generated at: 2022-09-03 09:50:52 +02:00
    
    • This reply was modified 3 years, 7 months ago by madflow16.
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