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Viewing 15 replies - 91 through 105 (of 1,365 total)
  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @kuroz,

    Will clients only see the US dollar fee on their credit card charges?

    If you’re charging them in USD, they will only see the US dollar fee on the credit card statement

    Will Stripe charge an international card fee as I am in Australia? (I need to calcualte the out-of-pocket fee so I can include that in the course charge)

    This is correct. You can find detailed pricing information here – https://stripe.com/en-au/pricing

    Will this have any impact on Stripe’s payments to me?

    I’m not entirely sure what you’re asking here, but going by your most recent response – you can certainly opt to receive your payouts in any of the currencies that Stripe supports as long as your bank is in the relevant country.

    In your case, since you’re in Australia, you can have payments flow into your bank account in AUD.

    I hope this helps.

    Take care and have an amazing weekend ahead.`

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @traceymareephotography,

    As you see from my previous note – I have created an account and cannot get in. I have now creates another account so what’s next. There is no option My Account > Support

    Can you please confirm where you’re creating this account? I’m asking because I’ve run a search and there’s no WooCommerce.com or WordPress.com account connected to your [ email deleted. Do not do that ever again ] email address.

    I’d recommend heading over to https://woocommerce.com/start/ to create an account first, before trying to submit a ticket.

    • This reply was modified 4 years, 10 months ago by Jan Dembowski.
    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @billfleischersonymusic,

    It is not possible to pull orders by targeting the date_modified field. The document you’ve linked to shows the parameters that you have available to you.

    You can pull all orders and order by the modified date if that helps you achieve what you’re looking for.

    The before and after parameters allow you to filter for orders that were created before or after a given ISO8601 compliant date. So, you can select only orders that were created after Cyber Monday, for example.

    Can parameters be added to the APIs to support queries against ‘date_modified’?

    This would require you to write custom code or possibly try to contribute this to the project. You can find the WooCommerce GitHub repository here – https://github.com/woocommerce/woocommerce

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @gigipiscitelli,

    This does sound like the kind of thing that the plugin developers will need to work with you on.

    I’ll go ahead and mark this thread as resolves now since you’ll be taking this forward with TeraWallet.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @brunods,

    It is not possible to import the sale price of a product as a percentage nor is it possible to delete an attribute via import.

    You can update the value of an attribute so that it is blank, but you cannot delete the attribute itself via CSV import.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @leox20,

    Taxes should be calculated based on the shipping address by default, so you’ll want to make sure that you have the correct option selected under WooCommerce → Settings → Tax → Tax options.

    It should look like this:

    Full Size: https://d.pr/i/vxGZ34

    The next thing to look out would then be how you’ve set up the tax rates themselves.

    You should have 2 tax classes as follows:

    • Standard rate
    • Reduced or Zero rate

    Remember that a product can only belong to one tax class. So, if you have a product that is zero-rated for taxes only in the UK, but must charge 22% taxes in Italy, your Zero rate tax setup should look like this:

    Full Size: https://d.pr/i/n4ZXKP

    Essentially, you will need to have the 22% tax rate for Italy set up on both the Standard & Zero rate tax classes, otherwise, it will not apply to Zero-rated products.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @tanyamk,

    It sounds like you’re trying to provide an absolute path to a file on your computer or on the server.

    Absolute path in this regard refers to an internet absolute path i.e. something along the lines of https://yourwonderfulsite.com/wp-content/uploads/file.zip rather than the absolute path to a file on your computer.

    The customer will be downloading this product from the absolute path provided and not from your local computer.

    You can learn more about the differences between an absolute path and a relative path for web addresses here – https://www.computerhope.com/issues/ch001708.htm#web

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    @rhinol,

    Without being able to see what you’re working with it’ll be rather difficult to understand what you’ve got going on here.

    So, a link to a development site where the issue is occurring would help with investigating what you might be dealing with.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @erjen,

    I’m not aware of any plugin that would provide address autocompletion on the backend.

    The point of automatically completing addresses or validating them on the front end of the site is to make sure the customer has provided the correct address so that when you ship something out, you know it is going to the correct place.

    If you’re creating orders manually, you have the capacity to enter and alter the information as you see fit.

    If these orders are for repeat customers, then you may want to either have them create an account on your site or you can create an account for them. This way, you can tie their address to their account and when you’re creating an order for them going forward, you will only need to select their name and then pull the address information that is already tied to their account.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @wplogin,

    These are indeed legitimate files that are used by the WooCommerce Admin module.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @headbanger71,

    Unless you’re having the contents of the order delivered to different addresses, I’m not aware of a way that you’d pull this off.

    Typically, in a group order, the person placing the order keeps track of who ordered what and just orders from the restaurant in one fell swoop, e.g:

    • 6 Burgers
    • 4 Hotdogs
    • 10 Chocolate Milkshakes

    It usually isn’t the responsibility of the restaurant or the delivery person to sort out who gets what, instead, their focus is on making sure they deliver the correct amount of products to the right address.

    If the customer is ordering on behalf of people in different locations and wants that singular order split off into multiple delivery packages going to different places, I’d recommend looking at the
    Shipping Multiple Addresses extension.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    @bounomid,

    You’ll need to modify that code snippet to wrap the image in an anchor tag that links to the correct page.

    • This reply was modified 5 years, 7 months ago by Luminus Alabi.
    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @msndrstd,

    Your shop requires that one be logged in before they can add a product to the cart.

    If you need someone to look at your store, you’re going to want to remove that restriction

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    @cnspecialcolor,

    First, you should NEVER share your site’s credentials in a public forum like this. It is an unsafe practise and one that leaves your site very vulnerable.

    Second, if you’re looking for support with regards to connecting your site to Aftership, you should direct that to the developers of the AfterShip plugin. You can find the basic information for setting up a connection here – https://help.aftership.com/hc/en-us/articles/115008297947-Connect-WooCommerce-to-AfterShip

    If you’re a paying customer of theirs, you can also open a support ticket with them there.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @choosetodo,

    You can only have one theme on your site at any one time and that theme will power the entire site including the store and all.

    As such, if you switch to the Storefront theme, your whole site will be powered by it and not just the store.

    If you’d like to make the store look different than it currently does, you’ll want to customize the portions of your current theme that control the look and feel of the store or have a developer do so for you.

Viewing 15 replies - 91 through 105 (of 1,365 total)