Liat Gat - CEO and Founder, KnitFreedom.com
Forum Replies Created
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Thank you Thomas! Ok I will talk to them again about this.
Hi Thomas,
Thanks! I spoke to my hosting provider about what was going on.
The result: I am on a Managed WordPress installation and they use a custom file structure for extra security.
I think the answer is to use FTP to put the file in the correct place, but I don’t have permission to write to the /home/ folder. I’m a little stuck because I don’t know how to fix it or who can fix it – you or them…
Would it be possible for you to put a field in the upload interface for the user to indicate where the file is if the user is on a custom file structure? That might make the upload work.
If you have any suggestions, I’m all ears. I’m only trying to see how to resolve this and then I can onboard all my users. Thank you!
I found the file in this directory:
/home/j49f41540008028/html/wp-content/uploads/e20r_importsLiat
Hi Thomas,
Thank you! I installed the Version 2.17-beta-2 and tested the upload.
I still got an error – it says
Loading... JavaScript Loaded. File (testexport15.csv) not found in /home/content/a2pewpnaspod05_data06/08/41540008/html/wp-content/uploads/e20r_imports/ Is the directory writable by the web server software?I hope this helps 🙂 Thank you for being so helpful.
LiatHi Thomas!
Ok I deactivated and deleted version 2.16 via the dashboard.
I installed beta version 2.17 and tested —I got the error dialog popup: “Error with import. Close to refresh the admin page.”
After closing the dialog box, the log updates to show this:
Loading... JavaScript Loaded. File (testexport15-4.csv) not found in /home/content/a2pewpnaspod05_data06/08/41540008/html/wp-content/uploads/imports/! Is the directory writable by the web server software?Thank you Thomas!
I double-checked that it was not a plugin conflict by deactivating all plugins except for the PMPro Memberships plugin and yours. The issue persisted.
Thanks so much,
LiatYes, I’m working with version 2.16
I couldn’t get any errors to show up in the console. I do have script debugging turned on in wp_config.php.
I do get a popup in the middle of the import that says, “Error with import. Close to refresh the admin page.”
One thing I notice is that if I try it again with the same file, the import process renames the file somehow (“test export 11-1.csv not found!”).
Thanks,
LiatYou are amazing! I was able to get it to work with all of my test import files.
I will now be able to onboard all my users! Thank you, thank you. Do you take PayPal donations?Sincerely,
Liat GatHi Thomas,
Thank you so much for your quick reply! I do not have a deadline to meet but this is the only issue holding me up from importing a few thousand users and getting them access to their membership material.
I have been investigating this and it seems like this is a known issue with many (or all, as far as I’ve found) user import plugins and WordPress. I would love to find out if there is a workaround or solution, because without the notification from WordPress, I would have to send all new users to a forgot-password page. It seems crazy that that would be the only option.
So thank you for whatever you can find out. I will stand by if you have any questions for me. Thank you!
Thank you!
I’m interested too. Also, is there a way to change the text of what appears on the button? I’m happy to donate if this stuff takes extra work. Thank you for a great plugin!
A similar thing happened to me. After a very helpful phone session with GoDaddy we found that my problem was a version of PHP (5.3) that was incompatible with my version of WordPress (3.1), which was also out-of date.
We dialed back the version of PHP to 5.2 and then from GoDaddy’s site I was able to install the update to WordPress (3.3.1) and then I was able to get back into my admin panel and everything worked fine.
The same thing happened to me. After a very helpful phone session with GoDaddy we found that my problem was a version of PHP (5.3) that was incompatible with my version of WordPress (3.1), which was also out-of date.
We dialed back the version of PHP to 5.2 and then from GoDaddy’s site I was able to install the update to WordPress (3.3.1) and then I was able to get back into my admin panel and everything worked fine.
Forum: Fixing WordPress
In reply to: No Input File Specified – don't know how to fix thisNo one could help (as usual), but after a very helpful phone session with GoDaddy we found that my problem was a version of PHP (5.3) that was incompatible with my version of WordPress (3.1), which was also out-of date.
We dialed back the version of PHP to 5.2 and then from GoDaddy’s site I was able to install the update to WordPress and then I was able to get back into my admin panel and everything worked fine.
Forum: Hacks
In reply to: Plugin [WP Mobile Detector] Titles coming out with 'class="post title"' visibleTurns out WP Typography was wrapping some punctuation with code. I disabled this part of the plugin and the weird code in the title stopped showing up.