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  • Thread Starter leonong93

    (@leonong93)

    Hi Support,

    I completely remove WooCommerce using step as below :
    1) Open wp-config.php
    2) Add the following code define (‘WC_REMOVE_ALL_DATA’, true);
    3) Deactivate WooCommerce and delete WooCommerce

    Then, I following the way you suggest to install woocommerce as below :
    1) Download the latest version of woocommerce from wordpress forum.
    2) upload file to plugin folder via FTP.
    3) activated woocommerce and complete woocommerce install wizard

    after those setup , I add new product and try to checkout , but I have same issue (get spinner until gateway time out ).

    Thread Starter leonong93

    (@leonong93)

    Thanks for helping me.

    I rollback my current website to older version and it are working fine. I provide a demo project url to you , it have same issue after updated plugin and theme.

    This is the information you requested as below:
    The url of my store –
    http://47.88.220.213/new_update_test/
    username : leon
    password : joker123456

    The woocommerce status report

    
    ### WordPress Environment ###
    
    Home URL: http://47.88.220.213/new_update_test
    Site URL: http://47.88.220.213/new_update_test
    WC Version: 3.3.5
    Log Directory Writable: ✔
    WP Version: 4.9.5
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: nginx/1.10.3
    PHP Version: 7.0.22-0ubuntu0.16.04.1
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 
    SUHOSIN Installed: –
    MySQL Version: 5.7.20
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.3.5
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    Total Database Size: 15.39MB
    Database Data Size: 14.09MB
    Database Index Size: 1.30MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 0.02MB + Index: 0.09MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 1.33MB + Index: 0.05MB
    wp_postmeta: Data: 1.52MB + Index: 0.33MB
    wp_posts: Data: 2.52MB + Index: 0.13MB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB
    wp_revslider_sliders: Data: 0.47MB + Index: 0.00MB
    wp_revslider_slides: Data: 7.52MB + Index: 0.00MB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB
    
    ### Post Type Counts ###
    
    attachment: 316
    cms_block: 32
    mc4wp-form: 1
    nav_menu_item: 99
    page: 102
    portfolio: 9
    post: 11
    product: 9
    product_variation: 3
    revision: 3
    shop_order: 7
    woodmart_sidebar: 1
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 3.3.5
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: MYR (RM)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #6 - /?page_id=6
    Cart: #7 - /?page_id=7
    Checkout: #8 - /?page_id=8
    My account: #9 - /?page_id=9
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Twenty Seventeen
    Version: 1.5
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    Thread Starter leonong93

    (@leonong93)

    Thanks for advice

    Yes, I having same issue after deactivated all of plugins (except WooCommerce) and use Twenty Seventeen theme.

    What I need to do?

Viewing 3 replies - 1 through 3 (of 3 total)