lancematomo
Forum Replies Created
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Hey Tom,
Yes is sounds like an update to the list of crawlers that we check in this file:
wp-content/plugins/matomo/app/vendor/matomo/device-detector-regexes/bots.ymlis causing the issue, we suspect that the malware detectors are seeing a url in that file that they think is suspicious. This particular file shouldn’t be publicly available on your site so Google search console shouldn’t be able to access it, I’m not sure why it can. We are still looking into this one.
Kind regards,
LanceHey tom3535 and Oriana,
I’m sorry you are having trouble with the Matomo plugin.
It sounds like the Siteground site scanner is wrongly identifying the bots.yml file and possibly quarantining it which then then stops parts of the plugin working.
I found a document about disabling the quarantine feature:
https://www.siteground.com/kb/siteground-site-scanner/#File_upload_quarantine
Hopefully that will make the plugin work.If you have any other information from Siteground on why this file was flagged we can see if we can update something from our end. Also you might want to raise this issue with Siteground to see if they have a fix on their side.
Kind regards,
LanceHey, I’m sorry you had a bad experience. This error sounds strange and I’d like to look into it more.
If you have time could you please let me know which urls had these issues. Also if you could provide a list of the wordpress plugins you have installed so we can check for compatibility issues that could help us identify the issue.
The Matomo plugin does make use of javascript (most websites do) but doesn’t send any data to external sites. All of the data captured stays in the database on your WordPress server so you have total data ownership.Kind regards,
Lance