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  • Thread Starter kimrody

    (@kimrody)

    Hello, I got more info from orderhive this am:

    
    [orderhive]
    Wed, Aug 26, 11:32 PM (6 hours ago)
    
    Hello,
    While fetching orders from Woo Commerce store we are getting below error
    
    API:https://www.rody.com/wc-api/v2/orders
    Status Code:500 (Internal Server Error)
    Response:
    <!DOCTYPE html>
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <title>Database Error</title>
    
    </head>
    <body>
    <h1>Error establishing a database connection</h1>
    </body>
    </html>
    

    so store syncing process can’t be complete.

    Hi Kim,

    You need to contact WooCommerce support and quote them the details provided by [orderhive]. Since the issue is on WooCommerce’s end, our tech team can’t help you much on this issue.

    Regards,
    [orderhive].

    • This reply was modified 5 years, 7 months ago by Marius L. J..
    • This reply was modified 5 years, 7 months ago by Marius L. J.. Reason: Removed names from private email
    Thread Starter kimrody

    (@kimrody)

    fevered
    thank you for CLEAR INSTRUCTIONS. i’m an artist! I also have a log from orderhive if you would like to see the errors there.
    here you go for woo. THANK YOU for responding.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://rodywholesale.com
    Site address (URL): https://rodywholesale.com
    WC Version: 4.1.1
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.16
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ❌ Inactive 1.1.3
    Log Directory Writable: ✔
    WP Version: ❌ 5.0.3 - There is a newer version of WordPress available (5.5)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.40 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 260 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.71.1
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.4.5
    WC Database Prefix: fjw_
    Total Database Size: 43.34MB
    Database Data Size: 37.65MB
    Database Index Size: 5.69MB
    fjw_woocommerce_sessions: Data: 11.36MB + Index: 0.51MB + Engine MyISAM
    fjw_woocommerce_api_keys: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    fjw_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fjw_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_woocommerce_order_items: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
    fjw_woocommerce_order_itemmeta: Data: 0.49MB + Index: 0.37MB + Engine MyISAM
    fjw_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fjw_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fjw_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    fjw_crf_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_crf_stats: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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    fjw_newsletter_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_options: Data: 4.01MB + Index: 0.18MB + Engine MyISAM
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    fjw_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    fjw_pmxi_templates: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
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    fjw_redirection_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    fjw_swpm_members_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    fjw_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    fjw_term_relationships: Data: 0.06MB + Index: 0.13MB + Engine MyISAM
    fjw_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    fjw_usermeta: Data: 0.72MB + Index: 0.40MB + Engine MyISAM
    fjw_users: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
    fjw_vtprd_purchase_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fjw_vtprd_purchase_log_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fjw_vtprd_purchase_log_product_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fjw_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wc_product_meta_lookup: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
    fjw_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fjw_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfBadLeechers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    fjw_wfBlocks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfConfig: Data: 0.29MB + Index: 0.01MB + Engine MyISAM
    fjw_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfFileMods: Data: 1.08MB + Index: 0.16MB + Engine MyISAM
    fjw_wfHits: Data: 0.43MB + Index: 0.08MB + Engine MyISAM
    fjw_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfKnownFileList: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    fjw_wfLeechers: Data: 0.07MB + Index: 0.07MB + Engine MyISAM
    fjw_wfLockedOut: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfLogins: Data: 0.08MB + Index: 0.02MB + Engine MyISAM
    fjw_wfNet404s: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fjw_wfPendingIssues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fjw_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfScanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fjw_wfStatus: Data: 0.10MB + Index: 0.04MB + Engine MyISAM
    fjw_wfThrottleLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wfVulnScanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fjw_wpsc_also_bought: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wpsc_cart_contents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wpsc_cart_item_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fjw_wpsc_checkout_forms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fjw_wpsc_claimed_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wpsc_coupon_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wpsc_currency_list: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    fjw_wpsc_download_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wpsc_meta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    fjw_wpsc_product_rating: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wpsc_purchase_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    fjw_wpsc_purchase_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fjw_wpsc_region_tax: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fjw_wpsc_submited_form_data: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    fjw_wpsc_visitors: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fjw_wpsc_visitor_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 2540
    avada_faq: 2
    bnfw_notification: 1
    nav_menu_item: 81
    page: 68
    post: 2
    product: 800
    product_variation: 66
    revision: 560
    shop_coupon: 8
    shop_order: 91
    wafs: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    Antispam Bee: by pluginkollektiv – 2.9.2
    Better Notifications for WP: by Made with Fuel – 1.8.4
    Fusion Core: by ThemeFusion – 2.0.3
    Helios Solutions WooCommerce Hide Price and Add to Cart button: by heliossolutions – 2.0.4 – Installed version not tested with active version of WooCommerce 4.1.1
    New User Approve: by NewUserApprove – 1.8.1
    WooCommerce - Automatic Catalog Maker: by Now In Store Inc. – 2.1.3 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce Quantity Increment: by Nick Verwymeren – 1.1.1 – Installed version not tested with active version of WooCommerce 4.1.1
    Redirection: by John Godley – 4.8
    Slider Revolution: by ThemePunch – 5.2.5
    Stop Spammers: by Trumani – 2020.4.5
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
    Woocommerce Advanced Bulk Edit: by George Iron – 4.2.2 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.1.1
    Woocommerce Table Rate Shipping: by JEM Plugins – 2.0.9
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.2
    Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce: by Automattic – 4.1.1
    WP All Export: by Soflyy – 1.2.7
    WP All Import Pro: by Soflyy – 4.6.3
    WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.4
    YITH WooCommerce Best Sellers: by YITH – 1.1.21
    YITH WooCommerce Category Accordion: by YITH – 1.0.38
    
    ### Inactive Plugins (9) ###
    
    Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.3
    PDF Product Catalog 2 for WooCommerce: by Kyriakos Ktorides – 2.1.2 – Installed version not tested with active version of WooCommerce 4.1.1
    Quantities and Units for WooCommerce: by Nicholas Verwymeren – 1.0.13 – Installed version not tested with active version of WooCommerce 4.1.1
    Rapid Order for WooCommerce: by Nicholas Verwymeren – 2.1.3 – Installed version not tested with active version of WooCommerce 4.1.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
    Smart Manager For WooCommerce – Stock Management, Bulk Edit & more...: by StoreApps – 4.4.2
    Stripe WooCommerce Addon: by Syed Nazrul Hassan – 1.0.8 – Installed version not tested with active version of WooCommerce 4.1.1
    Wordfence Security: by Wordfence – 7.4.10
    WP Updates Notifier: by Scott Cariss – 1.6.0
    
    ### Dropin Plugins (2) ###
    
    install.php: install.php
    object-cache.php: Memcached Redux
    
    ### Must Use Plugins (1) ###
    
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: 51 (51)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #2747 - /shop/
    Cart: #2750 - /cart/
    Checkout: #2753 - /checkout-2/
    My account: #2756 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Avada Child
    Version: 1.0.0
    Author URL: https://theme-fusion.com
    Child Theme: ✔
    Parent Theme Name: Avada
    Parent Theme Version: 4.0.3
    Parent Theme Author URL: http://themeforest.net/user/ThemeFusion
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Avada-Child-Theme/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
    Avada-Child-Theme/woocommerce/auth/footer.php
    Avada-Child-Theme/woocommerce/auth/form-grant-access.php
    Avada-Child-Theme/woocommerce/auth/form-login.php version 2.4.0 is out of date. The core version is 3.4.0
    Avada-Child-Theme/woocommerce/auth/header.php
    Avada-Child-Theme/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 3.5.0
    Avada-Child-Theme/woocommerce/cart/cart-item-data.php
    Avada-Child-Theme/woocommerce/cart/cart-shipping.php version 2.5.0 is out of date. The core version is 3.6.0
    Avada-Child-Theme/woocommerce/cart/cart-totals.php
    Avada-Child-Theme/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.8.0
    Avada-Child-Theme/woocommerce/cart/cross-sells.php version 1.6.4 is out of date. The core version is 3.0.0
    Avada-Child-Theme/woocommerce/cart/mini-cart.php version 2.5.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/cart/proceed-to-checkout-button.php
    Avada-Child-Theme/woocommerce/cart/shipping-calculator.php version 2.0.8 is out of date. The core version is 4.0.0
    Avada-Child-Theme/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0
    Avada-Child-Theme/woocommerce/checkout/form-billing.php version 2.1.2 is out of date. The core version is 3.6.0
    Avada-Child-Theme/woocommerce/checkout/form-checkout.php version 2.3.0 is out of date. The core version is 3.5.0
    Avada-Child-Theme/woocommerce/checkout/form-coupon.php version 2.2 is out of date. The core version is 3.4.4
    Avada-Child-Theme/woocommerce/checkout/form-login.php version 2.0.0 is out of date. The core version is 3.8.0
    Avada-Child-Theme/woocommerce/checkout/form-pay.php version 2.5.0 is out of date. The core version is 3.4.0
    Avada-Child-Theme/woocommerce/checkout/form-shipping.php version 2.2.0 is out of date. The core version is 3.6.0
    Avada-Child-Theme/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0
    Avada-Child-Theme/woocommerce/checkout/payment.php version 2.5.0 is out of date. The core version is 3.5.3
    Avada-Child-Theme/woocommerce/checkout/review-order.php version 2.3.0 is out of date. The core version is 3.8.0
    Avada-Child-Theme/woocommerce/checkout/terms.php version 2.5.0 is out of date. The core version is 3.4.0
    Avada-Child-Theme/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.6.0
    Avada-Child-Theme/woocommerce/content-product_cat.php
    Avada-Child-Theme/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.6.0
    Avada-Child-Theme/woocommerce/content-widget-product.php version 2.5.0 is out of date. The core version is 3.5.5
    Avada-Child-Theme/woocommerce/emails/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 4.1.0
    Avada-Child-Theme/woocommerce/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/emails/customer-invoice.php version 2.5.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/emails/customer-note.php version 2.5.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.7.0
    Avada-Child-Theme/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 4.0.0
    Avada-Child-Theme/woocommerce/emails/email-addresses.php version 2.4.0 is out of date. The core version is 3.9.0
    Avada-Child-Theme/woocommerce/emails/email-customer-details.php
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    Thread Starter kimrody

    (@kimrody)

    It’s very unusual. Since the tech team has left for the day, I’ll get it checked by them tomorrow morning.
    Please try to contact WooCommerce as well, since this is the second time you’re getting time-out error for integration. https://woocommerce.com/contact-us/

    Regards,
    Utsav Patel
    Account Manager,
    Orderhive Inc.

    Thread Starter kimrody

    (@kimrody)

    Thanks, if you make a fix, can you let me know?
    Also, can I hire you to make my site work with your plug in?
    thanks,
    kim

    Thread Starter kimrody

    (@kimrody)

    now that is REALLY odd. i went out to lunch, came back, and found your request as an unapproved user. HOWEVER, it sounds like you were able to get into the site and use it, and i did not approve you. right now, i am going to go in and approve you and you will get an email.

    i’m sure absolute privacy is the problem, i wrote the developer, waiting to hear back from him. but you really should not have been able to get in without my approval.

    thnx for trying to help!
    k

    Thread Starter kimrody

    (@kimrody)

    the site is rodywholesale.com if you go there, register and i will let you in.
    thanks!
    k

    Thread Starter kimrody

    (@kimrody)

    actually, i can add products to my cart, but no one else can.
    kim

    Thread Starter kimrody

    (@kimrody)

    i’m using 2014. i just downloaded that latest update…. however i think the problem is using the plug in absolute privacy, which works perfectly…. except customers cannot add to their shopping cart!

    Thread Starter kimrody

    (@kimrody)

    actually, plug in absolute privacy is what is causing the issue.

    does anyone know how to fix?
    thanks!
    kim

    same problem here. what to do? it worked at first.
    thanks,
    k

Viewing 10 replies - 1 through 10 (of 10 total)