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  • fyi, this is the response I received from clearDB:

    You’ll need to contact Azure support about this

    Cashton Coleman on 7/21/2015 10:38PM wrote

    Hi there,

    Thanks for contacting us. The error that you received is not a MySQL specific error, and thus we are unable to assist with this issue. You may want to contact your local WordPress administrator/developers, or reach out to Azure support about this.

    Best regards,
    Cashton

    I paid extra and setup clearDB to backup my wordpress website running on Azure.

    I added a new domain name in the wp-admin console. It ended up breaking everything i.e., I couldn’t logon to the wp-admin portal. The change also resulted in my theme being deactivated. I tried a restore from cleardb but it doesn’t help in this scenario.

    It looks like I’ll have to start over from scratch. Luckily, I exported a backup of my wordpress posts and pages to dropbox. All I’ve lost is my images, theme and plug-ins. An the time it will take me to reconfigure from scratch. I’m disappointed that I’m paying extra for clearDB and it’s an incomplete solution.

Viewing 2 replies - 1 through 2 (of 2 total)