Joe Silva

I have run into this before and took a week or two for the changes to reflect on Facebook. I have a feeling that Facebook is caching the Meta Data from when it was originally posted. In theory, it makes, sense. From an FB performance perspective, it makes more sense to cache the Meta results then to continuously fetch new data especially if it is a URL that get’s posted by multiple users.

There are several things you need to do to move a WordPress install from one folder to another as well as the URL itself. I outlined the basic steps below.

Prerequisites include access to File Manager or FTP and a COMPLETE backup of the site before you try any of this including files and DB.

1. Most likely if you login into your hosting companies file manager or connect via FTP you will see that your website is within a folder called wp in the root directory. You will need to move all the contents in the /wp/ folder to the root of your hosting directory. This takes care of the /wp/ in your URL.
2. Once the contents of the wp directory have been moved you will need to run a Search and Replace of your WP database to change any instances of http://www.itsallorganic.in/wp/ to http://www.itsallorganic.in/. I recommend using this tool https://interconnectit.com/products/search-and-replace-for-wordpress-databases/. Once you have run the tool and replaced all of the instances of the old URL make sure to delete the tool from your server. This is very important!

Your website should now work when you visit http://www.itsallorganic.in/. There are a few things to be aware of, sometimes plugins don’t like when the URL changed. You may need to deactivate and re-enable all your plugins.

These are the basic steps but they can vary depending on your host, themes, and plugins. Let me know if you run into any errors.

What plugins do you have installed? If you have Resize at Upload please disable it. There is a problem with the newer versions of WP which causes an HTTP error when uploading.

If you have access to your server log files I would check your PHP error logs, this should give you an idea of what is going on.

Else you could try to manually reinstall WordPress, something may be corrupted. Start with the log files and if everything seems fine try re-installing WP. Let me know what happens, there are a few other things we could try as well.

This is not a solution but a quick fix. Change the permission of the .htaccess file and only allow the user write access, make group and public have only read access. This should technically stop whatever is going on from writing to the file.

Not to scare you but from what you are describing your site may have some kind of malware infection. I would reinstall the core files and all plugins. You can use something like Wordfence or Sucuri to scan for potential infections. Sucuri can also do a mass re-install of all plugins.

Can you manually change/reset the password and is this issue only happening for a single user or all users?

When I go to Admin/Users/Edit and then go to the New Password section, and then click the Generate Password button nothing happens. No message and no function to change the password.

Last time I used a Windows Server to host WordPress I ran into a slew of permissions issues and random Ajax problems.

If you are in Chrome and open the inspector tool while you are on the user edit page do you see any errors in the console?

If you don’t see the Menu’s option your user account may not have the proper permission. Sometimes design companies don’t provide clients with admin access.