Jeremy Pry

Hey Maria,

Assuming you have control of the “mariaberthel.com” domain, you will want to update the domain to point to the same IP address as “mariaberthel.dk”. I can see that those domains are resolving to different IP addresses.

If you don’t yet have control of the .com domain, then you may need to manually revert the change in the database. Do you have direct database access to your WordPress install?

Hey Suyash87,

If you have modified that file at all, it may be best to just delete all of the WordPress files and download a fresh copy. That would be the quickest way to ensure you have a clean, unmodified copy of all of the WordPress files, and you won’t have to worry about any syntax errors from those files.

It would be worth reaching out to your host to see how they recommend handling cookies in your PHP scripts. They may have some specific suggestions for how to still accomplish your goal in their environment. Without being familiar with their exact setup, myself and others on these forums will be limited in the advice we can give.

Hey isbuilder,

Are you using a Managed WordPress host, such as WP Engine, as your hosting provider? Or do you possibly have some other caching system in place? If so, that’s likely the reason you aren’t able to see any cookies in your PHP scripts.

Hi zoesah,

The problem that you’re describing is understandably very frustrating, especially when you aren’t even sure where to start. These support forums are 100% volunteer-based; there is no WordPress organization officially responsible for answering questions on this forum. With that in mind, expecting a quick answer to a complex problem is unrealistic, and posting messages like “answers are hard to come by on WordPress” is counter-productive. Most of this is outside the realm of the WordPress software itself.

To address your actual problem, in order to regain access to the WordPress dashboard, you’ll need access to the hosting environment of the website. In particular, you’ll need access to the database. Based on what you’ve said, it’s likely that will be very difficult since the person who set up hosting is not able to be contacted.

If you want to create your own hosting account and point the domain name to the new hosting, then that’s definitely possible if you have (or someone else has) access to the domain registrar account. Hosting companies and domain registrars typically have good support documentation about how to set up an account and change DNS settings for a domain name. Because the process varies slightly depending on the provider, it’s best to use their documentation.

Unfortunately, if the domain registrar account is also in the hands of the person who left, then there are going to be very few options available.

Hey Kmadden2004,

If you have FTP/SFTP access to the website, then you can move or rename the wp-content/plugins/page-links-to/ folder. With the folder renamed or removed, WordPress won’t be able to load that plugin, and it should prevent the fatal error from occurring.

An initial search on Google for the same problem seems to indicate that you should update your version of BuddyPress to the latest version, which is 2.4.0. However, I would recommend asking your question on the BuddyPress Support page so that you can get help from people who are more familiar with BuddyPress.