jpjordanwp

Sorry for the delay in responding – out sick. I’ve included the system report below but removed our website name and substituted “ourwebsite” for security purposes. There were several plugins around the date the issue was first noticed but I’ve tested with all but the WooCommerce and WooCommerce-required plugins disabled and the issue continues. I also disabled plugins associated with WooCommerce (i.e.; Store Toolkit for WooCommerce) and the problem persists.
==================================================================

STATUS REPORT

### WordPress Environment ###

WordPress address (URL): https://www.ourwebsite.com
Site address (URL): https://www.ourwebsite.com
WC Version: 5.3.0
REST API Version: ✔ 5.3.0
WC Blocks Version: ✔ 4.9.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.2.6
Log Directory Writable: ✔
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.18
PHP Post Max Size: 50 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: ourwebsite_
Total Database Size: 248.27MB
Database Data Size: 135.61MB
Database Index Size: 112.66MB
ourwebsite_woocommerce_sessions: Data: 0.12MB + Index: 0.00MB + Engine MyISAM
ourwebsite_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ourwebsite_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ourwebsite_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ourwebsite_woocommerce_order_items: Data: 0.53MB + Index: 0.23MB + Engine MyISAM
ourwebsite_woocommerce_order_itemmeta: Data: 4.31MB + Index: 1.96MB + Engine MyISAM
ourwebsite_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ourwebsite_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ourwebsite_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ourwebsite_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ourwebsite_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ourwebsite_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ourwebsite_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ourwebsite_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_actionscheduler_actions: Data: 0.36MB + Index: 0.34MB + Engine InnoDB
ourwebsite_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_actionscheduler_logs: Data: 14.52MB + Index: 11.03MB + Engine InnoDB
ourwebsite_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_affiliate_wp_visits: Data: 5.52MB + Index: 1.52MB + Engine InnoDB
ourwebsite_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ourwebsite_aioseo_posts: Data: 1.52MB + Index: 0.08MB + Engine InnoDB
ourwebsite_aioseo_terms: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
ourwebsite_aryo_activity_log: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ourwebsite_commentmeta: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
ourwebsite_comments: Data: 4.52MB + Index: 3.52MB + Engine InnoDB
ourwebsite_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_duplicator_pro_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_gf_sendinblue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ourwebsite_mclean_refs: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
ourwebsite_mclean_scan: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
ourwebsite_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_options: Data: 8.47MB + Index: 0.38MB + Engine InnoDB
ourwebsite_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
ourwebsite_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_postmeta: Data: 34.58MB + Index: 22.05MB + Engine InnoDB
ourwebsite_posts: Data: 6.52MB + Index: 1.16MB + Engine InnoDB
ourwebsite_redirection_404: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
ourwebsite_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ourwebsite_redirection_logs: Data: 0.19MB + Index: 0.05MB + Engine InnoDB
ourwebsite_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_rg_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
ourwebsite_rg_form_view: Data: 0.50MB + Index: 0.34MB + Engine InnoDB
ourwebsite_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_rg_lead: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
ourwebsite_rg_lead_detail: Data: 0.13MB + Index: 0.27MB + Engine InnoDB
ourwebsite_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ourwebsite_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_rspointexpiry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_rsrecordpoints: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_rtafar_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_sbi_instagram_posts: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
ourwebsite_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_sib_model_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_sib_model_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ourwebsite_statistics_pages: Data: 5.52MB + Index: 24.67MB + Engine InnoDB
ourwebsite_statistics_search: Data: 3.52MB + Index: 5.55MB + Engine InnoDB
ourwebsite_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_statistics_visit: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
ourwebsite_statistics_visitor: Data: 18.55MB + Index: 30.64MB + Engine InnoDB
ourwebsite_statistics_visitor_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_sumo_reward_encashing_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_sumo_reward_send_point_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
ourwebsite_terms: Data: 0.07MB + Index: 0.14MB + Engine MyISAM
ourwebsite_term_relationships: Data: 0.16MB + Index: 0.33MB + Engine MyISAM
ourwebsite_term_taxonomy: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
ourwebsite_tm_taskmeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
ourwebsite_tm_tasks: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
ourwebsite_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ourwebsite_usermeta: Data: 2.52MB + Index: 4.03MB + Engine InnoDB
ourwebsite_users: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
ourwebsite_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wc_customer_lookup: Data: 0.27MB + Index: 0.22MB + Engine InnoDB
ourwebsite_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
ourwebsite_wc_order_product_lookup: Data: 0.45MB + Index: 0.50MB + Engine InnoDB
ourwebsite_wc_order_stats: Data: 0.38MB + Index: 0.36MB + Engine InnoDB
ourwebsite_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ourwebsite_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
ourwebsite_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_wfblockediplog: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ourwebsite_wfconfig: Data: 1.34MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wfhits: Data: 1.02MB + Index: 0.22MB + Engine InnoDB
ourwebsite_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_wfissues: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
ourwebsite_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wflogins: Data: 0.45MB + Index: 0.14MB + Engine InnoDB
ourwebsite_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ourwebsite_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wfnotifications: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ourwebsite_wfreversecache: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ourwebsite_wfstatus: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
ourwebsite_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_woocommerce_exported_csv_items: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
ourwebsite_wpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_wpml_mails: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ourwebsite_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_yith_wcaf_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_yith_wcaf_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_yith_wcaf_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ourwebsite_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

acf-field: 5
acf-field-group: 1
attachment: 2016
custom_css: 3
et_pb_layout: 81
export_template: 1
jetpack_migration: 2
ml-slide: 7
ml-slider: 1
nav_menu_item: 36
page: 88
points_image: 2
popup: 1
popup_theme: 6
post: 507
postman_sent_mail: 24
product: 21
product_variation: 316
revision: 86
shop_coupon: 41
shop_order: 3068
shop_order_refund: 78
soliloquy: 1
wcp_ruleset: 1
wdi_instagram: 1
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (49) ###

Akismet Anti-Spam: by Automattic – 4.1.9
All in One SEO Pro: by All in One SEO Team – 4.1.1.1
Angell EYE Updater: by Angell EYE – 2.0.16
Activity Log: by Activity Log Team – 2.7.0
Autoptimize: by Frank Goossens (futtta) – 2.8.4
Breadcrumbs Divi Module: by learnhowwp.com – 1.2
Code Snippets: by Code Snippets Pro – 2.14.1
Comet Cache Pro: by WebSharks Inc. – 170220
Connects – SendinBlue Addon: by Brainstorm Force – 2.1.6
Convert Plus: by Brainstorm Force – 3.5.19
GDPR Cookie Consent: by WebToffee – 2.0.3
country-redirect: by – 1.3.2
Disable Admin Notices Individually: by Creative Motion – 1.2.6
Disable Gutenberg: by Jeff Starr – 2.4
Duplicate Page: by mndpsingh287 – 4.4
Enable Media Replace: by ShortPixel – 3.5.0
Enhanced E-commerce for Woocommerce store: by Tatvic – 3.0.5
Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.1
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.13
PayPal for WooCommerce: by Angell EYE – 2.5.9
PixelYourSite: by PixelYourSite – 8.2.2
Redirection: by John Godley – 5.1.1
Search Exclude: by Roman Pronskiy – 1.2.6
Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
Tracking Code Manager: by IntellyWP – 2.0.1
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.16.57.0

Users by Date Registered: by Sébastien Dumont – 1.0.7
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.9
Woocommerce Sale Discount Scheduler: by Geek Web Solution – 1.3
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.7
WooCommerce Authorize.Net Gateway: by SkyVerge – 3.6.0
WooCommerce Conversion Tracking: by woopt – 1.10.4
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
Sendinblue – WooCommerce Email Marketing: by Sendinblue – 2.0.18
WooCommerce – ShipStation Integration: by WooCommerce – 4.1.42
Store Toolkit for WooCommerce: by Visser Labs – 2.3.1
WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.15.1
WooCommerce Wholesale Order Form: by Rymera Web Co – 1.19
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.26
WooCommerce Wholesale Prices: by Rymera Web Co – 1.14.1
WooCommerce: by Automattic – 5.3.0
Wordfence Security: by Wordfence – 7.5.3
Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.1.9.4
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.7.8
WP Mail Logging: by MailPoet – 1.9.7
Smush Pro: by WPMU DEV – 3.8.5
WPMU DEV Dashboard: by WPMU DEV – 4.11.0
YourChannel: by Plugin Builders – 1.0

### Inactive Plugins (4) ###

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (2) ###

Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
Health Check Troubleshooting Mode: by – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #95 – /shop/
Cart: #96 – /cart/
Checkout: #97 – /checkout/
My account: #28514 – /my-account/
Terms and conditions: #31543 – /terms-conditions/

### Theme ###

Name: Divi
Version: 4.0
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.9.4
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Templates ###

thumbnail:
medium:
medium_large:
large:
1536×1536:
2048×2048:
et-pb-post-main-image:
et-pb-post-main-image-fullwidth:
et-pb-portfolio-image:
et-pb-portfolio-module-image:
et-pb-portfolio-image-single:
et-pb-gallery-module-image-portrait:
et-pb-post-main-image-fullwidth-large:
et-pb-image–responsive–desktop:
et-pb-image–responsive–tablet:
et-pb-image–responsive–phone:
woocommerce_thumbnail:
woocommerce_single:
woocommerce_gallery_thumbnail:
shop_catalog:
shop_single:
shop_thumbnail:

### Action Scheduler ###

Complete: 905
Oldest: 2021-04-25 15:20:00 -0500
Newest: 2021-05-26 12:14:08 -0500

Pending: 8
Oldest: 2021-05-26 12:29:08 -0500
Newest: 2021-06-02 04:34:07 -0500

### Status report information ###
Generated at: 2021-05-26 12:17:03 -05:00

Thanks for your fast response and help, Alekv!