Forum Replies Created

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter joaquint

    (@joaquint)

    It worked!

    Thanks a lot @3sonsdevelopment , great support 👏🏼

    Thread Starter joaquint

    (@joaquint)

    One more comment, I’m trying with a product for 0.1 EUR so I test it for real (not using test mode).

    See the link below:
    https://cannmed.es/product/enecta-gel-higienizante-de-manos-con-cbd-100mg-100ml/

    Thread Starter joaquint

    (@joaquint)

    Hi @3sonsdevelopment

    First things first, thanks for your answer and your help. Really appreciate. That said, I just did that:

    1. Deactivate “Woocommerce payments” plugin.
    2. Disconnect SQUARE + save changes
    3. Reconnect SQUARE and as location, I put http://www.cannmed.es/wp-admin (which is the only option it gave me and it’s the right one)

    But when I tried again I had the same results: An error occurred, please try again or try an alternate form of payment.

    I tried with 2 different cards just in case. I also tried google chrome and firefox just to be sure. Same results sadly.

    Thread Starter joaquint

    (@joaquint)

    Makes sense, thanks!

    Thread Starter joaquint

    (@joaquint)

    Perfect, just did that.

    Thread Starter joaquint

    (@joaquint)

    Also find here system status:

    ### WordPress Environment ###
    
    WordPress address (URL): http://cannmed.es
    Site address (URL): http://cannmed.es
    WC Version: 6.5.1
    REST API Version: ✔ 6.5.1
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.26
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.13-MariaDB-cll-lve
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.5.1
    WC Database Prefix: wp_
    Total Database Size: 29.34MB
    Database Data Size: 25.08MB
    Database Index Size: 4.26MB
    wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.25MB + Index: 0.27MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
    wp_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_aioseo_posts: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_postmeta: Data: 7.52MB + Index: 0.36MB + Engine InnoDB
    wp_posts: Data: 2.52MB + Index: 0.14MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.48MB + Index: 0.31MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 404
    cartflows_flow: 2
    cartflows_step: 4
    custom_css: 6
    customize_changeset: 5
    elementor_library: 5
    elementor_snippet: 1
    mailpoet_page: 1
    nav_menu_item: 18
    oembed_cache: 1
    page: 15
    post: 9
    product: 48
    product_variation: 20
    revision: 181
    shop_order: 16
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (18) ###
    
    Hostinger: by Hostinger – 1.0
    Age Gate: by Phil Baker – 2.20.3
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.18.1
    All-in-One WP Migration: by ServMask – 7.61
    Starter Templates: by Brainstorm Force – 3.1.10
    Google Tag Manager for WordPress: by Thomas Geiger – 1.15.1
    Elementor: by Elementor.com – 3.6.5
    Jetpack: by Automattic – 10.9.1
    MailPoet 3 (New): by MailPoet – 3.89.3
    Product Feed PRO for WooCommerce: by AdTribes.io – 11.5.6
    WooCommerce Payments: by Automattic – 4.1.0
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.28
    WooCommerce Square: by WooCommerce – 3.0.2
    WooCommerce: by Automattic – 6.5.1
    Yoast SEO: by Team Yoast – 18.9
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.3
    
    Smush: by WPMU DEV – 3.9.11
    WPForms Lite: by WPForms – 1.7.4.2
    
    ### Inactive Plugins (4) ###
    
    Akismet Anti-Spam: by Automattic – 4.2.2
    CartFlows: by CartFlows Inc – 1.9.1
    Elementor Pro: by Elementor.com – 3.5.2
    Essential Addons for Elementor: by WPDeveloper – 5.1.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #401 - /tienda-online-cbd/
    Cart: #97 - /cart/
    Checkout: #98 - /checkout/
    My account: #99 - /mi-cuenta/
    Terms and conditions: #3 - /privacy-policy/
    
    ### Theme ###
    
    Name: Astra
    Version: 3.7.9 (update to version 3.8.1 is available)
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce Payments ###
    
    Version: 4.1.0
    Connected to WPCOM: Yes
    Blog ID: 206155631
    Account ID: acct_1Kw5st2ENE3aEvkH
    
    ### Action Scheduler ###
    
    Complete: 748
    Oldest: 2022-04-25 16:14:47 +0000
    Newest: 2022-05-25 08:15:00 +0000
    
    Pending: 6
    Oldest: 2022-05-25 16:19:29 +0000
    Newest: 2022-05-30 09:04:19 +0000
    
    ### Status report information ###
    
    Generated at: 2022-05-25 08:16:58 +00:00
    Thread Starter joaquint

    (@joaquint)

    Context: When I created the site I did the regular woocommerce payments setup with Stripe. The issue came when Stripe cancelled my account because they don’t work with CBD.

    What I did: I closed my Stripe account and did the setup with Square.

    New Problem: Everything seems to be working but when I try to pay through the check out I see this message “An error occurred, please try again or try an alternate form of payment”. Also, in my wp-admin in PAYMENTS I still see “Payments: Disabled”.

    I’m afraid that my payments are disabled due to Stripe but since Woocommerce payments partner with Stripe, I’m not sure what to do. I tried to delete Woocommerce Payment plugin and install it again but it recognize my wp-admin and shows the same message in PAYMENTS (“Payments: Disabled”)

    Thread Starter joaquint

    (@joaquint)

    First of all, thanks! Then, there you go:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://cannmed.es
    Site address (URL): http://cannmed.es
    WC Version: 6.5.1
    REST API Version: ✔ 6.5.1
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.26
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.13-MariaDB-cll-lve
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.5.1
    WC Database Prefix: wp_
    Total Database Size: 29.34MB
    Database Data Size: 25.08MB
    Database Index Size: 4.26MB
    wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    Thread Starter joaquint

    (@joaquint)

    Context: When I created the site I did the regular woocommerce payments setup with Stripe. The issue came when Stripe cancelled my account because they don’t work with CBD.

    What I did: I closed my Stripe account and did the setup with Square.

    New Problem: Everything seems to be working but when I try to pay through the check out I see this message “An error occurred, please try again or try an alternate form of payment”. Also, in my wp-admin in PAYMENTS I still see “Payments: Disabled”.

    I’m afraid that my payments are disabled due to Stripe but since Woocommerce payments partner with Stripe, I’m not sure what to do. I tried to delete Woocommerce Payment plugin and install it again but it recognize my wp-admin and shows the same message in PAYMENTS (“Payments: Disabled”)

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