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  • Thread Starter jaluki

    (@jaluki)

    Hi XUE28,

    Yes, you are right. Your first paragraph describes my current situation on point.

    As already outlined in my opening message, I have followed the documentation and tried to solve the problem that way. Unfortunately, without any positive change.

    Here is my system report as requested:

    WordPress Environment
    
    WordPress address (URL): http://www.bellus.vip
    Site address (URL): http://www.bellus.vip
    WC Version: 7.2.2
    REST API Version: ✔</img> 7.2.2
    WC Blocks Version: ✔</img> 8.9.2
    Action Scheduler Version: ✔</img> 3.4.0
    Log Directory Writable: ✔</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔</img>
    Language: en_US
    External object cache: ✔</img>
    
    Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 1 GB
    PHP Time Limit: 1500
    PHP Max Input Vars: 2000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.37-MariaDB-log-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔</img>
    fsockopen/cURL: ✔</img>
    SoapClient: ✔</img>
    DOMDocument: ✔</img>
    GZip: ✔</img>
    Multibyte String: ✔</img>
    Remote Post: ✔</img>
    Remote Get: ✔</img>
    
    Database
    
    WC Database Version: 7.2.2
    WC Database Prefix: wpdr_
    Total Database Size: 9.92MB
    Database Data Size: 9.13MB
    Database Index Size: 0.79MB
    wpdr_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_actionscheduler_actions: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wpdr_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_actionscheduler_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpdr_aioseo_cache: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
    wpdr_aioseo_notifications: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_aioseo_posts: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wpdr_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_loginizer_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_options: Data: 3.49MB + Index: 0.09MB + Engine MyISAM
    wpdr_postmeta: Data: 0.60MB + Index: 0.07MB + Engine MyISAM
    wpdr_posts: Data: 0.25MB + Index: 0.04MB + Engine MyISAM
    wpdr_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpdr_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpdr_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpdr_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_wpml_mails: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
    wpdr_wpstg_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpdr_yith_wcwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_actionscheduler_logs: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpstg0_aioseo_cache: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
    wpstg0_aioseo_notifications: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_aioseo_posts: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wpstg0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_options: Data: 3.46MB + Index: 0.09MB + Engine MyISAM
    wpstg0_postmeta: Data: 0.59MB + Index: 0.06MB + Engine MyISAM
    wpstg0_posts: Data: 0.25MB + Index: 0.03MB + Engine MyISAM
    wpstg0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpstg0_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wpml_mails: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wpstg_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_yith_wcwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    Post Type Counts
    
    attachment: 108
    custom_css: 1
    customize_changeset: 3
    elementor_library: 4
    nav_menu_item: 27
    page: 26
    post: 8
    product: 13
    revision: 18
    wpcf7_contact_form: 3
    
    Security
    
    Secure connection (HTTPS): ✔</img>
    Hide errors from visitors: ✔</img>
    
    Active Plugins (21)
    
    Advanced Custom Fields: by WP Engine – 6.0.6
    All in One SEO: by All in One SEO Team – 4.2.8
    Contact Form 7: by Takayuki Miyoshi – 5.7.2
    Elementor: by Elementor.com – 3.9.2
    Facebook for WooCommerce: by Facebook – 3.0.7
    Kirki Customizer Framework: by David Vongries – 4.0.24
    LiteSpeed Cache: by LiteSpeed Technologies – 5.3.1
    Loginizer: by Softaculous – 1.7.6
    One Click Demo Import: by OCDI – 3.1.2
    Outbuilt Core: by Theme Junkie – 1.2.0
    Under Construction: by WebFactory Ltd – 3.95
    W3 Total Cache: by BoldGrid – 2.2.9
    WooCommerce Amazon Pay: by WooCommerce – 2.3.0
    WooCommerce Payments: by Automattic – 5.2.1
    WooCommerce PayPal Payments: by WooCommerce – 2.0.1
    WooCommerce Shipping & Tax: by WooCommerce – 2.1.1
    WooCommerce: by Automattic – 7.2.2
    WP Mail Logging: by SendLayer – 1.10.5
    Backup Duplicator & Migration - WP STAGING: by WP-STAGING
    WPStagingBackup – 2.11.0
    
    WPForms Lite: by WPForms – 1.7.8
    YITH WooCommerce Wishlist: by YITH – 3.16.0
    
    Inactive Plugins (2)
    
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.11.0
    Klarna Payments for WooCommerce: by krokedil
    klarna
    automattic – 2.12.1
    
    Dropin Plugins (3)
    
    advanced-cache.php: advanced-cache.php
    db.php: db.php
    object-cache.php: object-cache.php
    
    Must Use Plugins (1)
    
    WP STAGING Optimizer: by René Hermenau – 1.5.1
    
    Settings
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔</img>
    Enforce Approved Product Download Directories: ✔</img>
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
    Shop base: #9 - /shop/
    Cart: #10 - /cart/
    Checkout: #11 - /checkout/
    My account: #12 - /my-account/
    Terms and conditions: ❌</img> Page not set
    
    Theme
    
    Name: Outbuilt
    Version: 1.2.0
    Author URL: https://www.theme-junkie.com/
    Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔</img>
    
    Templates
    
    Overrides: –
    
    WooCommerce PayPal Payments
    
    Onboarded: ✔</img>
    Shop country code: DE
    WooCommerce currency supported: ✔</img>
    Advanced Card Processing available in country: ✔</img>
    Pay Later messaging available in country: ✔</img>
    Webhook status: –
    Vault enabled: ✔</img>
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: ✔</img>
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔</img> Next scheduled: 2023-01-05 08:56:41 +00:00
    Options: ✔</img>
    Notes: 43
    Onboarding: completed
    
    WooCommerce Payments
    
    Version: 5.2.1
    Connected to WPCOM: Yes
    Blog ID: 213816642
    Account ID: acct_1MM8EHCN823iL7kk
    
    Action Scheduler
    
    Complete: 82
    Oldest: 2022-12-31 08:59:32 +0000
    Newest: 2023-01-04 10:35:20 +0000
    
    Pending: 7
    Oldest: 2023-01-04 10:49:53 +0000
    Newest: 2023-01-07 08:57:23 +0000
    
    Status report information
    
    Generated at: 2023-01-04 10:35:24 +00:00
    `

    My fatal error log is empty.

    Thread Starter jaluki

    (@jaluki)

    Thanks, Amir, for your response. I created a duplicate of the page, deactivated every plugin, except for WooCommerce and WooCommerce PayPal, completed an order and recreated the scenario described above (unfortunately). I, as the store owner received an email, the email address entered as customer-email received nothing.

Viewing 2 replies - 1 through 2 (of 2 total)