jakesmash250
Forum Replies Created
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Forum: Plugins
In reply to: [Contact Form 7] Email not delivering to specific emailsHi Angrodgeny,
No, I unfortunately hit what sounds like the same wall as you. Nothing from the ISP side of things was helpful.
I ultimately just ended up creating an auto forward filter in one of my client’s other Gmail accounts that would receive form submissions, then forward to his main address (which wasn’t receiving the form submissions directly from the website). Every forwarded form submission has arrived in the inbox that wasn’t receiving direct form submissions, so what’s causing the hang up is still very much a mystery to me.
Forum: Plugins
In reply to: [Contact Form 7] Email not delivering to specific emailsBelow are the settings in the Mail tab with some info changed for privacy. For clarification, the first two emails are the problem emails, the last two are two emails both receive the form submissions without issue.
Initially when this issue was discovered, only the first email address was defined in the “To” field. Adding the second address to troubleshoot was when I discovered it also wasn’t going to that address. The third and fourth emails were also added during my troubleshooting, but as I mentioned they receive the submission email.
To:
email@tcphotography.ca, email@shaw.ca, email@gmail.com, email@organization.orgFrom:
TC Photography <wordpress@tcphotography.ca>Subject:
New contact form message from [your-name]Additional headers:
Reply-To: [your-email]Message body:
From: [your-name]
Email: [your-email]
Phone: [phone]Message Body:
[your-message]—
This e-mail was sent from a contact form on [_site_title] ([_site_url])`EDIT: I should also note that the “From” address also was a different @tcphotography.ca email before I changed it to wordpress@tcphotography.ca for troubleshooting the form. For the emails that do receive submissions, either address in the From field works.
- This reply was modified 3 years, 10 months ago by jakesmash250.
Forum: Plugins
In reply to: [Contact Form 7] Email not delivering to specific emailsFor the Google Workspace email there are no additional filters set up under the “Filters and Blocked Addresses” section that would filter incoming email outside of the regular spam filter.
Likewise for the @shaw.ca ISP account, there are no extra filters configured.
The spam filters for both addresses catch a fair amount of emails, but CF7 emails aren’t going into the spam folder.
For the different email addresses CF7 submissions are delivered to successfully, they don’t go into spam.As well anecdotally, both email addresses have been in daily use for many years without issue. CF7 also used to function properly, but only recently has stopped sending email to these particular addresses.
Thanks for your attention to this.
Forum: Plugins
In reply to: [Contact Form 7] Email not delivering to specific emailsThanks Takayuki.
I set up a staging version of the website, deactivated all plugins except those you mentioned, and switched to the default 2022 theme (latest version).
Unfortunately the two problem email addresses (@shaw.ca and @tcphotography.ca) still did not receive the email.
Flamingo lists the latest test contact form submission as “Submission result: mail_sent”, the captcha success is “true”, and is not marked as spam.
I have also confirmed that both of the problem email addresses do not have any filters or otherwise set up that would potentially block incoming form submissions.
Please advise on the next steps to troubleshoot this.
Thank you.
Forum: Plugins
In reply to: [Contact Form 7] Email not delivering to specific emailsIn Gmail, there are three tabs that filter incoming mail: Primary, Social, and Promotions. Social filters things to do with social media, Promotions catches newsletters and the like.
I was just mentioning that as well as not appearing in the Primary inbox, the messages are also not appearing in the other two tabs in Gmail.
Hope this clarifies things.
- This reply was modified 3 years, 10 months ago by jakesmash250.