Trey

Hi @iali83536,

It’s possible that it’s not working because those products don’t have the fields at all. Please try starting a new export, select “WP_Query Results”, and then try this query:

'post_type'      => 'product',
'post_status'    => 'publish',
'posts_per_page' => -1,
'meta_query'     => array(
    'relation' => 'OR',

    // Weight missing or empty
    array(
        'key'     => '_weight',
        'value'   => '',
        'compare' => '='
    ),
    array(
        'key'     => '_weight',
        'compare' => 'NOT EXISTS'
    ),

    // Length missing or empty
    array(
        'key'     => '_length',
        'value'   => '',
        'compare' => '='
    ),
    array(
        'key'     => '_length',
        'compare' => 'NOT EXISTS'
    ),

    // Width missing or empty
    array(
        'key'     => '_width',
        'value'   => '',
        'compare' => '='
    ),
    array(
        'key'     => '_width',
        'compare' => 'NOT EXISTS'
    ),

    // Height missing or empty
    array(
        'key'     => '_height',
        'value'   => '',
        'compare' => '='
    ),
    array(
        'key'     => '_height',
        'compare' => 'NOT EXISTS'
    ),
),

Hi @raalknz,

Is there something I can ask my host to allow the plugin to get the data ? Or should I contact the dev from the other application ?

You’d need the application that’s hosting the feed to whitelist your server’s IP so that it can fetch the import file.

That said, importing external feeds is a Pro feature, and we can only help with our Free plugins on this forum. If you need more assistance with this, please contact us at http://www.wpallimport.com/support/.

• This reply was modified 5 months, 1 week ago by Trey.

Hi @intershop,

Can you please post a screenshot showing which versions of our plugins you’re using? Once I have that, I can try to replicate the issue and advise further.

Hey @xbaeza,

Thanks for the follow-up. What version of WP All Export are you using? Please take a screenshot of the plugin info on the installed plugins page and post it here.

Also, would it be possible to share a more complete snippet of the data from before the export changes it? You can change sensitive data to dummy data before posting it, I just need something that I can save in a post and then test in an export.

Hey @18tommyboy,

Sorry for the delay.

It doesn’t need to pop up, you can just type it in and press enter/return to add it, and it’ll work like it used to.

Hi @cguinn,

Does your importer require a specific format for prices?

Yes, it needs to be in “dollars.cents” format, like “1500.55” or “10.77”. We have some helper settings in the price section that can adjust the format to make it match the required format.

Can you please send a screenshot showing the configuration in the price section of the WooCommerce Add-On in the import template? Please also provide a screenshot showing the data in the elements that you’ve mapped there.

Hi @theuwe,

Can you please post a screenshot showing the hierarchical settings in the import template that aren’t working as expected?

Hi @lewshop,

I’m marking this as resolved since it’s been inactive for a while. You can follow up here if you still have questions.

Anyone else, please start a new topic.