iFiona

Thanks so much for the feedback – I got it re-directed, no problems!

Hi Jackie — thanks much for this, and for all of your kind, patient support! I did try emptying the trash, with no change and I have sent off a support request to the Thesis folks so hopefully they might have some thoughts about the issue. For the time being, I’ll just leave the duplicated content up on the personal coaching pg … and hope people don’t notice until I can get it resolved.

You hit the nail on the head about me rather be counseling! I’m on Day 3 of website design, 404 errors and content updates, messing around with Mailchimp, mailing lists and Timely and just generally coordinating all technology. They do not teach this stuff in therapist school!

Many many thanks for your help,Jackie, if I could I’d give you a hug and a stiff drink for putting up with this!

Ohhh pretty scared I will break something if I build a new menu!

The existing menu is a bit wonky (I didn’t build the original site). Everything lives under a single menu called e-store — mine is not to ask why. Under that menu there is no long a personal coaching and counseling page, because I have deleted it I am guessing.

But even if I had it there, it doesn’t appear that I have the option of actually deleting a tab.

Sorry – I think this is spilling into a whole new dilemma! Thanks for sticking with me!

Okay – here’s where I am now.

The services landing page, has been updated, the 404 error is gone and the content is now identical now to the personal coaching and counseling page.

All I need to do now is get rid of that personal coaching and counseling tab and content as it’s a duplication. I am in the menus section, but don’t see an option to delete that tab – I am probably not looking in the right area.

You are really good at it too! Thank you!

That personal coaching and counseling page – was actually the first services page 🙂 I’m not sure if I have the actual language right for this … but before this happened, when you clicked on services, the landing page was what is now the personal coaching and counseling page. In other words, that personal coaching and counseling page lived where the 404 error is now. Not sure if that makes it the “parent” – but all the other “children lived underneath it.

It just seems so weird that that page decided to become it’s own tab – sort of like abandoning your children!

I did try updating the permalink of the personal coaching and counseling page to be http://www.e-stranged.com/services/ and that I think!! restored the services page to where it is meant to be but hasn’t gotten rid of the personal coaching and counseling tab.

omg – could I almost be close to fixing this!?

Hi Jackie —

Yep got that. On my end the permalink is http://www.e-stranged.com/personal-coaching-and-counseling/ and that page loads fine without a 404 error on my screen.

404 error is still alive and well on the http://www.e-stranged.com/services/ page however.

Thank you so much for getting back to me – I really appreciate it! I tried changing the permalink and it is now http://www.e-stranged.com/services-3/ but it hasn’t moved the page back under the parent directory ‘Services’ – and there’s still no option under the page attributes -> parent that lets me select this.

I sent off an email to Bluehost as well. What they had to say is:

Typically this sort of problem would be handled by using a redirect. The “services” url is not one that exists, and the personal coaching and counseling url is ” http://www.e-stranged.com/personal-counseling/ ” so what you would need to accomplish that is a plugin that redirects one url to another (and redirects http://www.e-stranged.com/services/ to http://www.e-stranged.com/personal-counseling/ ).

I’ve never heard of a plugin that does this – and it sounds like a lot of work to correct what has to be, I hope, a small error.

I’d love to hear your thoughts /suggestions.

Many thanks again for your reply!