Steve Baxter

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  • Forum: Plugins
    In reply to: [WooCommerce] Direct Bank Transfer ‘status is “On hold”—it cannot be paid for.’
    Thread Starter Steve Baxter

    (@hypn0t1c)

    1 year, 1 month ago

    Fixed it. Really simple error in the end.

    The ‘Checkout endpoints’, ‘Pay’ was set to order-received instead of the correct order-pay. So the payment step of processing the order was passing the wrong endpoint value in the url, which caused the page to misbehave.

    Thanks to all who helped 🙂

    Forum: Plugins
    In reply to: [WooCommerce] Direct Bank Transfer ‘status is “On hold”—it cannot be paid for.’
    Thread Starter Steve Baxter

    (@hypn0t1c)

    1 year, 1 month ago

    Thank you. I’ve tried switching to Storefront, I disabled every plugin except WooCommerce and WooCommerce PayPal Payments, I also checked functions.php (though this would also be disabled by switching to Storefront) but am still getting the same behaviour. I can see that ‘it cannot be paid for’ does appear in a number of WooCommerce files so think this is an issue within Woo Commerce (or my configuration of Woo Commerce)

    Forum: Plugins
    In reply to: [WooCommerce] Direct Bank Transfer ‘status is “On hold”—it cannot be paid for.’
    Thread Starter Steve Baxter

    (@hypn0t1c)

    1 year, 1 month ago

    Thank you for your continuing help with this !

    Yes – I have attached….

    – Basket page (tickets-basket) – I click ‘Proceed to Checkout’
    – Checkout page is it it initially appears
    – Checkout page – completed and Bank Transfer option selected – I click ‘Place Order’ (I replaced the email addresses in the screen shot with my real one first)

    Then (after an unusually long delay for this site – but only 5-6 seconds perhaps) the screen I posted before appears and I get an alert from my email client that the confirmation email has been received)

    Forum: Plugins
    In reply to: [WooCommerce] Direct Bank Transfer ‘status is “On hold”—it cannot be paid for.’
    Thread Starter Steve Baxter

    (@hypn0t1c)

    1 year, 1 month ago

    I noticed the message about Login – so repeated my test order but created an account and logged on first. This made no difference and I got the same screen as I posted ^

    The order is placed ok- I can see it in the back end and via the front end dashboard under ‘Orders’, the order acknowledgement email is sent ok with the correct bank details.

    The only issue is that when the order is place the customer gets the misleading message that their order cannot be paid for instead of helpful information like the bank details 🙂

    Forum: Plugins
    In reply to: [WooCommerce] Direct Bank Transfer ‘status is “On hold”—it cannot be paid for.’
    Thread Starter Steve Baxter

    (@hypn0t1c)

    1 year, 1 month ago

    Thank you for confirming that!

    When the order is placed, having selected the BACS payment method, then the screen below is displayed. My expectation, which the documentation you mentioned seems to confirm, is that they should instead see a screen confirming the order has been received, is on hold pending their payment and providing the bank details I have entered against that payment method. This information appears in the order acknowledgement email correctly.

Viewing 5 replies - 1 through 5 (of 5 total)