GenialSouls
Forum Replies Created
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Forum: Plugins
In reply to: [WP Social Comments] LanguageHi,
Yes Portuguese is available in pro.
For pro version queries, please contact support[at]genialsouls[dot]comRegards
Forum: Plugins
In reply to: [WP Social Comments] Extremely slowHello @briandd
Thanks for your valuable comments.
1) Yes we already decided to make it optional for site owners to show EU Notice or not. And we also received other queries about it.
It needed because when site owner doesn’t see comments, they write to us that plugin is not functioning. So we decided to display a notice for the convenience of the EU users.2) It is basically for scraping the post to Facebook. For some sites, Facebook doesn’t crawl the posts/site and doesn’t show the comments box. But you are right, it should also be the optional as not all sites require this.
We will make changes in next version and hope you will provide your feedback for our next version.
Regards
Forum: Plugins
In reply to: [WP Social Comments] Make EU notice optionalHi,
We have already decided to make it optional in our next version.
And if you like to get a beta version before release, please contact us at support[at]genialsouls[dot]com and we will provide you beta version happily.Regards
Forum: Plugins
In reply to: [WP Social Comments] Unable To Connect To Facebook From Chrome BrowserHi,
You have Blocked third-party cookies in your chrome settings. You need to allow Facebook cookie from top right corner of the chrome after opening the site.
Or
You can unblock third-party cookies from your chrome. To do, please follow the steps.Open Chrome.
At the top right, click More. Settings.
Under “Privacy and security,” click Site settings.
Click Cookies.
From here, you can: Turn on cookies: Next to “Blocked,” turn on the switch. Turn off cookies: Turn off Allow sites to save and read cookie data.We checked your site with and without login to Facebook. Its working fine. Actually issue is in your chrome settings.
Let us know if you still have issues resolving it.
Regards
Forum: Reviews
In reply to: [WP Social Comments] Excellent Support!Thanks and welcome π
Forum: Plugins
In reply to: [WP Social Comments] The plugin stopped showing commentsHi,
Did it happen after updating the latest version of the plugin or before?
Well we checked your given URL. Facebook didn’t crawled this URL before. We just forced Facebook to crawl it and now comments are showing there.
In future, if you face any issue like this for any URL, you can resolve it by following the steps given in the post below.https://wordpress.org/support/topic/the-plugin-shows-facebook-notice-for-eu-you-need-to-login/
Still having issues, please feel free to contact us again.
Regards
Forum: Plugins
In reply to: [WP Social Comments] Plugin stopped workingHi,
We just checked your link given and comments are there with no problem.
Please note that for EU visitors of the site need to login to Facebook to see comments box and to post comments. Our latest version of the plugin will show a notice for EU users/visitors to login to Facebook to see comments.
If that’s not the case, please write us in detail to help you more.
RegardsForum: Plugins
In reply to: [WP Social Comments] Hanging database connections?Hi,
OK. We got your point. We will carefully check with this aspect and let you know about it.
Thanks for your patience.Regards
Forum: Plugins
In reply to: [WP Social Comments] Facebook Comments not showingHi,
Your site is accessible outside of India and all comments are showing on all posts.
We checked many posts and all have comments box and user comments given on the posts.In future, if you feel that any post is not showing comments box, you can debug it using Facebook debug tool. Here is our post how to use Facebook debug tool
https://wordpress.org/support/topic/the-plugin-shows-facebook-notice-for-eu-you-need-to-login/
It will not only help you find issue but also force Facebook to crawl your site and enable all Facebook related scripts on your site.
Still feel difficulty? please feel free to contact us for any further assistance.
Regards
Forum: Plugins
In reply to: [WP Social Comments] The plugin stopped showing commentsHi,
Looks you recently installed SSL certificate at your site.
The plugin stores comments directly to Facebook with URL and without SSL, URL will start with http whereas after SSL, URL will start with https. Means a different URL will not have previous comments.
There is an option in the plugin to show comments before SSL. You can turn on or if you want to start comments with https then you need to scrape your URL by Facebook so that Facebook crawl your new URL and show comments box for new comments.
We just scraped your given URL and comments box is now showing on the post. You need to do it for every post for immediate result.
Here is our post how to use Facebook tool to scrape URLhttps://wordpress.org/support/topic/the-plugin-shows-facebook-notice-for-eu-you-need-to-login/
Also your site is having many issues and warnings in console. You need to address them for smooth integration of the Facebook comments.
Hope it will help.
RegardsForum: Plugins
In reply to: [WP Social Comments] Hanging database connections?Hi,
Well the plugin doesn’t use any DB connection as it stores comments directly to Facebook and retrieve them directly from Facebook when anyone visit the page. So there is nothing to do with local DB of the site. Even if you delete complete the site and DB and use same URL with a fresh installation, all the comments will be back from Facebook.
But there is another possibility that you may have installed another Facebook plugin which uses local DB and that may conflict with our plugin. You can try by deactivating that plugin and check. Also you can take help by checking console of your site.
Please let us know for further details or any assistance if you like.
Regards
Forum: Reviews
In reply to: [WP Social Comments] Awesome Plugin!Thanks for your compliments π
Forum: Plugins
In reply to: [WP Social Comments] Undefined Constant continentCode, countryCodeHi,
New version released. Please update.
Regards
Forum: Plugins
In reply to: [WP Social Comments] Undefined Constant continentCode, countryCodeHi,
It was already fixed immediately after releasing. But you were in the initial users who got update and that left in your copy.
You just need to delete the plugin and reinstall the fresh plugin. Or we are also going to launch next version 1.7.1 within 2 days and then you will get automatic update.Regards
Forum: Reviews
In reply to: [WP Social Comments] What I can say is Great Support!You are welcome π
And thanks to you too.