Forum Replies Created

Viewing 7 replies - 31 through 37 (of 37 total)
  • Plugin Author gansbrest

    (@gansbrest)

    Checked your page again and number of likes match between Smart WP overlay and your Custom facebook buttons.

    https://dl.dropboxusercontent.com/u/6473944/wp-smart-overlay/%CE%A5%CE%94%CE%A1%CE%95%CE%A5%CE%95%CE%99%CE%9D_e%20_shop_1.png

    Did you added those FB buttons manually as well as google+ button? If yes – then you need to make sure to include correct fb page url in your template/pages.

    Can you email me your skype to wp-plugins [at] aquacrista.com so we can connect and debug your issue with overlay not showing up faster? ( as you see on screenshot it does show up for me on your site, by the way – it shows up after the interval you set, not right away )

    Plugin Author gansbrest

    (@gansbrest)

    I was able to open only your last screenshot (num 3) because 1 and 2 require permissions.

    Anyways, I opened screen 3 and went to your site ( υδρευειν.eu/e-shop/ – don’t ask how I was able to type that address in, that was very tricky :)) )

    Overlay showed up for me in chrome ( desktop ) see the screenshot, it also displayed correct number of likes 240, unlike some other likes button on that page, which has nothing to do with the Smart WP overlay plugin. Must be something else you installed. To confirm that – you can disable Smart WP and you will still see your other Likes buttons.. Don’t know which plugin is that.

    Here is the screenshot I took from your site:

    https://dl.dropboxusercontent.com/u/6473944/wp-smart-overlay/%CE%A5%CE%94%CE%A1%CE%95%CE%A5%CE%95%CE%99%CE%9D%20_e%20shop.png

    As for why it doesnt show up for you browsers.. puzzled.. I suspect you have a cookie set in your browser after you clicked “don’t show again” or “close”, but would be nice to jump on skype to pinpoint this particular issue, as I’m curious what it is.. I’m on vacation in Costa Rica now, but should be available here and there.

    Also I noticed there something wired with the way your site is redirected – it goes to http://www.xn--pxacaquu0ad.eu/e-shop/..

    Would be awesome if you could check if you have cookie with the name “social.overlay.fb.status” set in your browser? Try deleting it and see what happens if it’s there.

    Plugin Author gansbrest

    (@gansbrest)

    The issues @mastoras is referring are not specific to Pro version.

    Anyways – there could be multiple reasons why plugin does not show up on desktop:

    – you clicked close button and plugin would reappear in YOUR browser only after specified interval ( 60 mins by default )
    – you clicked “don’t show this to me again” in which case overlay will not appear again in YOUR browser
    – conflict with another plugins (unlikely)

    To pinpoint specific problem – try to open your site on desktop in another browser or incognito mode, see if it show up.

    As for wrong number of likes – please attach screenshot of your settings page where you suppose to set you own facebook page url.

    Also provide url to the site where plugin is installed so I could check on my side.

    Thanks

    Plugin Author gansbrest

    (@gansbrest)

    Ok, I just released new version of the premium plugin ( 1.08 ). Go to plugins page, click Check for updates and try new version please!

    After update, hard refresh your site in the browser ( usually it’s shift + f5 ) to fetch new css file or clear browser cache.

    Plugin should go over social buttons now.

    Plugin Author gansbrest

    (@gansbrest)

    I like “click outside” solution, may as well create is as an option – sometimes people actually want to lock users and even hide all close buttons until they make desired action (like)..

    Please provide your phone/browser versions?

    Plugin Author gansbrest

    (@gansbrest)

    Ok, I’ll try to install that plugin and reproduce. What’s the mobile device are you testing with? Do you mind to share the site where plugin is installed, so I could take a look there as well (you can email me if you don’t want to expose it publicly).

    Thanks for your time!

    Plugin Author gansbrest

    (@gansbrest)

    I would like to get to the bottom of this problem.. If you catch it next time somehow, could you please view the source of the page either by right clicking -> view source in browser or by inspecting html with firebox or chrome dev tools. Search for string “connect.facebook.net”, it should read like this for english – “connect.facebook.net/en_US/sdk.js”

    Or if not sure how – just save the source of the page and email ( or point me to the page ) where plugin is displayed in the wrong languge.

    Also provide you WordPress version and plugins installed.

    Thanks a lot!

Viewing 7 replies - 31 through 37 (of 37 total)