EsseJaye

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Forum: Fixing WordPress
    In reply to: hyphenated email address
    Thread Starter EsseJaye

    (@essejaye)

    10 years, 7 months ago

    James – Thank you for your help and information. But I do not know anything about deactivating plugins and am not comfortable to change the theme – don’t know enough about this to do so. If you don’t mind, I would like to continue with you. Would you be able to direct me, regarding deactivating the plugins or changing the theme?

    Forum: Fixing WordPress
    In reply to: hyphenated email address
    Thread Starter EsseJaye

    (@essejaye)

    10 years, 7 months ago

    Hi James – I copied your info (from 175 to a> ) and replaced the existing text with what you gave me. I updated the change and exited the Admin profile. I waited 5 minutes – just in case – and check the website. The email address is still split.
    Don’t know where you are located, but is it possible to get this done via phone – I can give you the Admin access for you to see if something else can be done. ?????

    Forum: Fixing WordPress
    In reply to: hyphenated email address
    Thread Starter EsseJaye

    (@essejaye)

    10 years, 7 months ago

    Somewhat okay …
    On our webpage contacts, the email address is listed correctly, however, when the mouse hovers, only part of the email address is highlighted. It is as if there are two email addresses. Puzzled.

    Forum: Fixing WordPress
    In reply to: hyphenated email address
    Thread Starter EsseJaye

    (@essejaye)

    10 years, 7 months ago

    I did as you suggested (entered the information you gave under the “Text” tab) and this was the result when I selected the “Visual” tab:

    physio-osteo@mail.comosteo@mail.com.

    The email address on our website “Contact” remain unchanged.

    Forum: Fixing WordPress
    In reply to: hyphenated email address
    Thread Starter EsseJaye

    (@essejaye)

    10 years, 7 months ago

    Note: I am not the creator of this site, nor am I able to contact them. I am also not familiar with creating a website, so do/will not understand the language used; e.g. “coding” or “plugin” etc.

    You are correct in your assumption; I manually entered the new email address. I contacted our hosting company(?) InMotion Hosting with hopes they could resolve it, and they suggested I contact WordPress Support, as their investigation indicated the hyphen was the problem and that it had to do with how WordPress is setup.

    Is there someway this can be changed to accept the hyphenated email address? An explanation for the layperson???

    Forum: Fixing WordPress
    In reply to: Edit Header & Footer for the novice
    Thread Starter EsseJaye

    (@essejaye)

    10 years, 7 months ago

    Vince – I appreciate your quick response. I do not understand Widgets, but I did look for the EZ-FAT-FOOTER etc you listed and was able to make the change. THANK YOU …

Viewing 6 replies - 1 through 6 (of 6 total)