Elegant Themes (https://www.elegantthemes.com/).
Should I be dealing with them for this issue?
Unfortunately no, it was installed on a local server, so it’s not accessible outside the company network.
But I can post screen grabs of what I am seeing…
This is how it looks when logged in:
http://i.imgur.com/Ff70I41.jpg
And from another browser when not logged in:
http://i.imgur.com/FefL9N9.png