eflash

I would like to add since you mentioned:

The fatal error is occurring because an operation is performed on Merchant Center ID but it has not been set up.

That our Merchant Center ID actually has been set-up. I can confirm that after manually unlinking “WooCommerce” from this page: https://merchants.google.com/mc/linkedaccounts/thirdparties, and completely reinstalling the plugin, following by re-linking our Merchant Center ID through the set-up process, WooCommerce re-appears on merchants.google.com – indicating it has linked.

Running MC Connection Status on admin.php?page=connection-test-admin-page returns:

Request:  GET /wc/gla/mc/connection
Status:   200
Response: {
    "id": ANONYMIZED,
    "status": "connected"
}

And on that same page under MC Account Setup it shows

( Merchant Center account status -- ID: ANONYMIZED || set_id:1 verify:1 link:1 claim:1 )

Then to Ads on that same page. In fact, when I press Get Customers From Google Ads it succesfully retrieves the list of our Google Ads accounts. When I then insert one of the IDs under Get Campaigns it succesfully retrieves campaigns. The response under Check Ads Connection however remains

Request:  GET /wc/gla/ads/connection
Status:   200
Response: {
    "id": ANONYMIZED,
    "currency": "THB",
    "symbol": "\u0e3f",
    "status": "incomplete",
    "step": "link_merchant"
}

Which makes sense because you mentioned ‘Merchant Center ID has not been set-up’, hence it likely says status ‘Incomplete’ and step ‘Link_Merchant’

I want to assure you that our Merchant Center is also linked succesfully with Google Ads via https://merchants.google.com/mc/linkedaccounts/googleads.

It doesn’t really seem to make sense; everything indicates that Merchant Center was linked correctly but the feed isn’t set up in Merchant Center. Google Ads in your plugin keeps telling us the Merchant Center isn’t set up, but it is – meanwhile there doesn’t seem to be a connection issue because the Ads Accounts & Campaigns are succesfully retrieved.

Hoping you could help us out with this issue as soon as possible.

Dear OP,

Apologies, I forgot to mention. We indeed also reinstalled the plugin multiple times. We followed the above steps you requested and it looks like we stumble upon a fatal error when performing step 2, interesting. Very keen to know if you would know why this would be happening.

1. Ads Connection Status

Request:  GET /wc/gla/ads/connection
Status:   200
Response: {
    "id": ANONYMIZED,
    "currency": "THB",
    "symbol": "\u0e3f",
    "status": "incomplete",
    "step": "link_merchant"
}

2. Setup an existing account or create anew one

Fatal error: Uncaught Error: Call to a member function getMerchantCenterId() on null
in /home/ANONYMIZED/webapps/ANONYMIZED/wp-content/plugins/google-listings-and-ads/src/API/Google/Ads.php on line 316

Call stack:

Automattic\W\G\A\G\Ads::get_merchant_link()
wp-content/plugins/google-listings-and-ads/src/API/Google/Ads.php:132
Automattic\W\G\A\G\Ads::accept_merchant_link()
wp-content/plugins/google-listings-and-ads/src/Ads/AccountService.php:268
Automattic\W\G\A\AccountService::link_merchant_account()
wp-content/plugins/google-listings-and-ads/src/Ads/AccountService.php:164
Automattic\W\G\A\AccountService::setup_account()
wp-content/plugins/google-listings-and-ads/src/API/Site/Controllers/Ads/AccountController.php:119
Automattic\W\G\A\S\C\A\AccountController::Automattic\W\G\A\S\C\A\{closure}()
wp-includes/rest-api/class-wp-rest-server.php:1230
WP_REST_Server::respond_to_request()
wp-includes/rest-api/class-wp-rest-server.php:1063
WP_REST_Server::dispatch()
wp-includes/rest-api.php:555
rest_do_request()
wp-content/plugins/google-listings-and-ads/src/ConnectionTest.php:1172
Automattic\W\G\ConnectionTest::send_rest_request()
wp-content/plugins/google-listings-and-ads/src/ConnectionTest.php:776
Automattic\W\G\ConnectionTest::handle_actions()
wp-content/plugins/google-listings-and-ads/src/ConnectionTest.php:71
Automattic\W\G\ConnectionTest::Automattic\W\G\{closure}()
wp-includes/class-wp-hook.php:324
WP_Hook::apply_filters()
wp-includes/class-wp-hook.php:348
WP_Hook::do_action()
wp-includes/plugin.php:517
do_action()
wp-admin/admin.php:175

3. Ads Connection Status again

Request:  GET /wc/gla/ads/connection
Status:   200
Response: {
    "id": ANONYMIZED,
    "currency": "THB",
    "symbol": "\u0e3f",
    "status": "incomplete",
    "step": "link_merchant"
}

• This reply was modified 1 year, 10 months ago by eflash.