dtynan

It looks like Ajax is not working. When I submit the form on your page it -should- be an ajax connection back to your server, it gets the download link from the server, and then it puts that download link into an existing div on the page. Instead, it is submitting the form like a normal non-ajax POST, which clears the page & loads it again with that message at the end. That’s why it doesn’t work.

Ajax probably doesn’t work right because the EventManager javascript stuff you have. That would be my first guess. Another thing I noticed is that when you open firebug (or chrome devtools) and then load your page, it logs javascript errors for nav.js and search.js saying something about window.addtype not valid. So, it looks like you’ve got some conflict issues with your javascript or with plugins or theme or something that is using javascript. You’re on your own figuring that out… if you didn’t specifically add the eventmanager stuff yourself, then disable as many plugins as you can & try again.

Couple of thoughts:

View source on your page (from your browser) and go down to line 77. It is an opening HTML comment that has the words “Grey Head bar”. Note that the comment is effectively commenting out your closing Head tag, the opening Body tag, and some other stuff. I don’t know if that’s the cause of what you’re seeing, but it certainly looks wrong. I’d fix that first.

If that doesn’t do it, then I suspect the problem is the square brackets [pdf] that you have in the titles. Perhaps the EBD code is getting confused thinking that’s a shortcode or something like that. You could try deleting that “[pdf]” from each of your Titles of your uploaded files & see if that fixes it .. be sure to clear any caching plugins & your browser cache & stuff too once you fix it, just in case.

If that doesn’t do it, then I think you should ADD completely new files that you’ve never used before & give them simple filenames & simple titles like “Apple” and “Orange” or something like that. Make a new WordPress page & put your ebd downoad code in there, but only use the download IDs for the new files you just added — do not use any of the old IDs or filename or titles – you want to get everything new & not accidentally pick up anything already in the database.

Give it a shot – let me know how it turns out.

Dece..

You might be getting an ajax error or perhaps a javascript error .. bit of a guess, could be something else.

You need to either post the page publicly so someone on here can test it for you or, if you know how to use the development tools built into Firefox (Firebug) or Chrome (Chrome Dev Tools), then you should

exit & restart your browser
go to your webpage that has the EBD form on it
open the development tools & put it on the Network tab
fill in your EBD form stuff as normal & hit submit

somewhere in the network tab will be an ajax request … you might want to bounce over to the Console tab & see if it showed you an error. If not, see if you can find the ajax request & click on it & then look through the Headers tab, Response tab, etc and see if anything looks weird. You might see some error text mixed into the Response tab (which I think will be json if I remember correctly, but could be html). See if you got a 200 response from the server or something else (like a 500 internal server error).

Are you set on Inline response? Try Both if you haven’t yet.

The most likely underlying cause is probably your theme or a plugin that modifies the page contents somehow. If you have a lot of plugins, you might try & disable ones that could modify the page somehow — effects, icons, seo, whatever. If you’re using a theme with a crapload of options & javascript & stuff, then that’s probably the underlying issue. Maybe try to switch themes temporarily and see if that helps.

i haven’t seen or heard of that before.

if you have the page available publicly, please post the url

otherwise, you might try these ideas:

1. try a different computer & see if a different computer will download it.

2. or, I suggest you add a new file — one you’ve ever used before — to Download Monitor. Make it a .jpg or something like that — not a PDF. Give it a new name, new description, everything new. See if you can download it from download monitor … or, if you prefer, just go fix your existing shortcode so that it uses the ID from the new file you just uploaded. Then try again and see it will download the new file.

3. If that doesn’t work, I would uninstall EBD, CF7, and DM and start over. Remove any files that you uploaded off the server. Then, follow the EBD instructions closely & test along the way. I think it has you start with first installing Download Monitor & getting it working before you do anything else…..

try making your html template be HTML. Or, at least the newline parts. So, where you currently have an empty blank line, you might try like p and slash p or the br. I don’t know how to enter that stuff on this message board without it getting interpreted.

Hopefully you understand what I meant by the above, but I’ll try something here and see if it’ll show up:

so like try a <br /> tag where you currently have a blank line in your template. I can't remember if that works or not, but I think it does .. I want to say that even if you are sending text email it translates those back into newlines in text (rather than as html), but I may be confused. anyway, give it a shot.  if that doesn't work, try:  <p></p>
on a line by itself.  Or, you could always try wrapping your paragraph in that like
<p>
this is my paragraph blah blah
</p>
and that might work.  or, i could be misremembering..

make sure you have the correct value in your email-download shortcode for the contact_form_id — it needs to match the CF7 form. see https://wordpress.org/plugins/email-before-download/screenshots/

if that’s not it, then make sure your CF7 form is using field names like “your-name”, not “name”. WordPress has problems when you use fields with reserved words like “name” (or, at least it used to).

If neither works, uninstall everything, reinstall CF7 and get it working first from a test page that you make. THEN, once you get it working, follow the EBD instructions like you did before.

Also, it’s worth pointing out that another person recently reported the same problem on this support forum. It could be that the latest versions of everything don’t work & cause the issue you’re seeing. You could try to step back a little bit on one or more of the plugins & see if that fixes it.

In the form that you create in Contact Form 7:

you should be using the box labeled “Form”. In that box you put the HTML that will be displayed to web surfers. This will say something about entering your name and email address to download a file. It should be using the [your-name] and [your-email] tags in there.

you should also be using the box labeled “Mail”. That is where the settings for “notification email” go. This is the email that is supposed to go to you, the wordpress administrator.The web surfer does not get that email. In the “To:” you should have like your wordpress admin email or something like that. The “Message Body” should say something about it being a notification email that some user has signed up to download the file. It can use [your-name] and [your-email] in there & that will display whatever the user typed into those fields on the form on the website. You can put [your-message] in there, which will list which file was downloaded by the user.

you should not be using the box labeled “Mail 2”.

The other email that gets sent goes out from EBD. It gets sent to whatever email address the user entered on the form. If that email is getting out and there is a problem with the text on it, then I think you need to explain what’s wrong again (or make sure your test page is working). If that email isn’t getting out (it never shows up), then you have a mail delivery/setup thing, like a lot of people on here. You can either set up SMTP or, as a test, you might try entering your wordpress admin email address in the form & see if the email will go through that way (then you would get 2 there – that one, and the notification one .. if only one comes through, it’s probably the notification one).