dtynan

You can use this plugin:
https://wordpress.org/plugins/custom-sender-for-email-before-download/

Note that every time you change & resave your Email Before Download settings that it will probably wipe out the value you put in Custom Sender For Email Before Download settings (the value of the From:). So, you’ll have to remember to go put it back in there.

As a side benefit of getting a real email address at your actual domain in there for the From: value, it will make the email be deliverable to a lot of providers (like Yahoo Mail) that would have silently rejected the email if you left it with somenumbers@bluehost.com as the From: value.

If you don’t like the Custom Sender For Email Before Download plugin, an alternative way to fix it is to install the Postman SMTP plugin.

Ok, on the 404 problem, it looks like something is set up wrong or somehow interfering. I suspect there is some issue related to PHP files.

My guess is that you have some security setting somewhere that is preventing PHP files from executing when they are accessed from somewhere other than localhost.

This could be a setting in your apache config file or in htaccess files or in some security plugin in your webserver (apache module of some type) or a wordpress security plugin.

Or, it could be some sort of php misconfiguration. That would probably take the form of a FILES directive (or related regex matching directive) that is targeting PHP files.

The reason I say all that is because I can go to
http://www.clickfox.com/wp-content/plugins/email-before-download/readme.txt
using my browser and it shows me the EBD readme.txt file.

But if I go to any of the PHP programs, I always get a 404, which is not right:

http://www.clickfox.com/wp-content/plugins/email-before-download/checkcurl.php
(that should display curl is enabled or curl is not enabled message)

http://www.clickfox.com/wp-content/plugins/email-before-download/export.php
(that should just give a 200 success with no html, not a 404 error)

http://www.clickfox.com/wp-content/plugins/email-before-download/download.php
(this is the program that executes when the user clicks the link .. it should not 404)

http://www.clickfox.com/wp-content/plugins/email-before-download/email-before-download.php
(on mine that gives a 500 internal server error, but I have made modifications .. regardless, it should not give a 404).

All of yours that end in .php and that are in the plugins area are giving a 404, which is not right. Definitely configuration problem or security crap getting in the way.

also, if Hide/Mask has been unchecked the whole time, try checking it and trying again. It could be that you have some tests & redirects in your apache config or htaccess files that are somehow getting in the way.

Are you set to ‘both’ or to ‘inline’?
(Set it to ‘both’ and set it to do attachments please)

Also, in your Downloads (the Download Monitor area of your menu), pull up your download (should be the same download_id as you have in your shortcode) and when you are looking at it in the detail page look at the top right area of the screen and there will be a URL there that is the URL to directly access that file (using only Download Monitor, bypassing EBD). Please post that URL here.

The curl thing doesn’t matter, ignore it.

What did you change to make the form appear? I need to know what was wrong.

I didn’t understand your description of what is happening now. Are you to ‘both’ in the EBD settings? When you get “adverse reply”, what does that mean – an error appears below the submit button or..? In one sentence you say there is a download link but you click it and get file not found. Then, at the end you say “File’s link is working”.

You need to make a page so I can see this or else describe what’s happening in much greater details – maybe with screenshots.

Seeing any kind of file not found message is definitely not right — that makes me think you have the wrong number in there for download_id maybe. Hard to say from your description.

There is no alternative plugin that does the same thing that I know of.

It’s ok if you can’t publish a test page, we can probably figure it out, you just have to try some stuff & tell me what you see & so on.

One problem that can cause the issue that you are seeing is if you have used wordpress reserved words in the field names of the CF7 form that you made. You need to make sure that the fields you have in there are “your-email” (for the user to put his email address in) and “your-name” (assuming you have a name field. If you have any other fields, make sure they are your-whatever, just to be safe. It needs to look like the CF7 form on the screenshots page of Email Before Download ( https://wordpress.org/plugins/email-before-download/screenshots/ )

Another thing that can cause that problem is if your page doesn’t have a wp_footer. Some themes are missing that and will cause CF7 to issue that error. Your theme must have a wp_footer, which is usually created by calling the wp_footer() function. Since i can’t see your page, you will need to figure that out on your own. Note that if you followed the instructions and made sure you got CF7 working properly first (installed it, made a little test form in CF7, made a WP page, put the cf7 shortcode in there, used your browser to go to it and fill it in and submit it, made sure you got the email), then a missing wp_footer is not the cause of the problem. If you did not test CF7 fully first, then missing wp_footer could be the problem … you could go make a test page now & put the cf7 shortcode in there (not the ebd shortcode) and try it and see if you get the same error (then you’ll know for sure).

on the other ticket it sounds like you fixed things by making sure you were using “your-email” in the form, so I consider this fixed now (if this is a different problem with some other system then just update to let me know, otherwise no need to update this).

asbruff – Ok, I tried the test page. Again, it seems to POST the data properly, but gets no response (unless you don’t fill in both fields). I don’t recall ever seeing this exact behavior. It looks like the program is most likely getting killed before it can send back the JSON response. I think you should check your PHP error logs — hopefully you know how to do that … depending on how your installation is set up, there can be several of them scattered around in multiple directories, or, sometimes your hosting provider gives a way to access them all via one interface (like in cpanel). I’m guessing that in one of them there will be an error that is killing the program somehow (though I cannot imagine why that would happen). As a last resort, you could try temporarily changing php.ini to display errors to the screen rather than to a file, which might show us the error when we submit the form, but no need to try that if you’ll just find & examine the end of every one of the php error_log files.

Another thing to check … I’m pretty sure this is correct in your setup, but go into the CF7 form you are using and double-check that you are using “your-email” as the name of the field in the form (like where the html is).

Also, I’d like to confirm the versions of CF7, DM, and EBD that you are using. And post the shortcode that you are using on that test page you made. And, go into your Downloads (Download Monitor) and pull up the download that you are using (the one with the download_id that is the same as your shortcode) and look at the detail page for that download and in the top right corner of the screen there will be a URL. That URL is the URL that you can use to directly access the download (bypassing EBD). Please post that in here also.

alipio123 – please open your own ticket (and you need to go into your contact form 7 form that you made and make sure you are using “your-email” as the field name for the email address the user would type in)