dpdbaltics
Forum Replies Created
-
Forum: Plugins
In reply to: [DPD Baltic Shipping] WordPress database error Duplicate entry@matasdipolislt Hello,
From the error i can see that you have small problem with our plugin database. This problem is very rare and this happen’s because of DPD plugin connection with other plugins for example: Woocommerce. Sometimes database getting some bugs. To fix this bug first of all you need to try to create your website backup and after that you need to clean your database with specific plugin (wp-rocket plugin), but don’t forget to do your website backup to save current data in one file before clearing. If it help’s (it should), let us know.Forum: Plugins
In reply to: [DPD Baltic Shipping] Can’t Print Labels – Critical ErrorHello, @goarynych , @raits515.
We are very sorry for late reply, but is the issue still going on? We have tested the problem with default weight on our testing environment, but the labels are printing fine, even with default weight.
Forum: Plugins
In reply to: [DPD Baltic Shipping] Loading spinner stuck on validation error in checkoutHello @indrek_k,
We just checked your page and it seem’s to be okay right now. I think this problem could be because of our plugin older version or maybe because of wrong PHP version.- This reply was modified 4 years, 6 months ago by dpdbaltics.
- This reply was modified 4 years, 6 months ago by dpdbaltics.
- This reply was modified 4 years, 6 months ago by dpdbaltics.
Forum: Plugins
In reply to: [DPD Baltic Shipping] Add to cart not working@macha1 Hello,
Thank you for informing us about this problem.
From this error we can see that you are maybe getting problem because of PHP code compatibility in other words, maybe some of our plugin code syntax are too old for your current PHP version. You can try to fix this problem by changing your website PHP version to older one. We will do our best to find and fix this problem in our side.Forum: Plugins
In reply to: [DPD Baltic Shipping] Warning message appears after adding product to cartThis warning is pretty weird, cause our plugin doesn’t have much connection to products added to cart and to even to taxes. There is not even much code around it in our plugin code base.
I will send this issue for checking to our developers and will get back to you soon.
At the moment you can turn-off all debug messages that is being shown in your website, if you need some help with that too, let us know also 🙂 .Forum: Plugins
In reply to: [DPD Baltic Shipping] Can’t print label fo postHello, @ilhanyusup ,
this is pretty common issue for our clients. For further instructions on how to fix it, please contact our direct help desk through this email – helpdesk@dpd.lt .For now I’m closing this thread, for further conversation please contact the email above.
Forum: Plugins
In reply to: [DPD Baltic Shipping] Warning message appears after adding product to cartHello, @cathykask ,
sorry for late response on both threads. Is our help is still needed?Forum: Plugins
In reply to: [DPD Baltic Shipping] Fatal error after clicking Print DPD labelYes, that is correct. This problem also occurs when weight numbers are not written correctly. We are addressing this issue in our next plugin update 🙂 .
Let’s continue our conversation in this thread if help is still needed -> https://wordpress.org/support/topic/fatal-error-after-clicking-print-dpd-label/ .
Forum: Plugins
In reply to: [DPD Baltic Shipping] Plugin crashes WP if Woocommerce is being deactivatedHello, @alekln,
our other clients haven’t encountered this issue before in their system, and it haven’t occurred in our testing procedures. We will do more testing on your described problem and will get back to you soon 🙂- This reply was modified 4 years, 7 months ago by dpdbaltics.
Forum: Plugins
In reply to: [DPD Baltic Shipping] Fatal error after clicking Print DPD labelHello, @cathykask ,
what PHP library version your website is using?
Can you give us more info on all the specifications of your website system?Forum: Plugins
In reply to: [DPD Baltic Shipping] Shipping ClassesHello, @miq12,
this is not a common issue with the plugin, it is the first time that we are hearing a problem like this. This issue needs attention from our developers, if you still need help regarding it, for faster response and for more direct conversation with our developers, please contact us through this email – helpdesk@dpd.lt . For now I’m closing it, because I cannot help from my side.Forum: Plugins
In reply to: [DPD Baltic Shipping] “dpd_parcels_updater” CRON is not hooking inHello, @dzastinas,
this is not a common issue with the plugin, it is the first time that we are hearing a problem like this. This issue needs attention from our developers, if you still need help regarding it, for faster response and for more direct conversation with our developers, please contact us through this email – helpdesk@dpd.lt .Forum: Plugins
In reply to: [DPD Baltic Shipping] DPD pickup pointsFor now I’m marking this issue as solved. If any more help will be needed just answer to this ticket.
With Regards,
DPD Support Team.Forum: Plugins
In reply to: [DPD Baltic Shipping] DPD pickup pointsHello, @rsaluchinaite,
at the moment there is only LT language in the page. I cannot seem to find how to change it to EN.
After some inspection it looks like pick-up points are not loaded in the checkout at all.For us to debug the issue in the website couple of questions needs to be answered from your side:
1. Do you have correct API data in DPD Baltic plugin settings? Did you changed anything there in settings page?
2. Are the pick-up points gone? Have they been there in checkout before?
3. Is your WordPress Cron Job system working without issues?Forum: Plugins
In reply to: [DPD Baltic Shipping] Tracking messageHello, @vadimpetrenko,
at the moment this line is not Language change ready, but it can be modified through code. For further instruction how to do that you can contact our developers team through – helpdesk@dpd.lt .