david.yates

I am using version 3.1.7 of awesome support

Hi There, this is happening with me also, same issue exactly the same results, was there a fix applied for this?

Regards

David

Guess what, its Awesome support, I have deactivated each of my plugins in turn and only deactivating Awesome support solves the problem.

I am using the Divi Theme if you know of any issues with that.

Here is my status report

[{“label”:”wordpress”,”data”:[{“key”:”Site URL”,”value”:”http://www.i-surf.co.za”},{“key”:”Home URL”,”value”:”http://www.i-surf.co.za”},{“key”:”WP Version”,”value”:”4.2.2″},{“key”:”WP Multisite”,”value”:”No”},{“key”:”WP Language”,”value”:”en_GB”},{“key”:”WP Debug Mode”,”value”:”No”},{“key”:”WP Active Plugins”,”value”:”53″},{“key”:”WP Max Upload Size”,”value”:”20 MB”},{“key”:”WP Memory Limit”,”value”:”96M”},{“key”:”WP Timezone”,”value”:”Africa/Johannesburg (UTC+02:00)”}]},{“label”:”server”,”data”:[{“key”:”PHP Version”,”value”:”5.5.6″},{“key”:”Software”,”value”:”Apache/2″}]},{“label”:”settings”,”data”:[{“key”:”Version”,”value”:”3.1.6″},{“key”:”DB Version”,”value”:”1″},{“key”:”Tickets Slug”,”value”:”ticket”},{“key”:”Products Slug”,”value”:”product”},{“key”:”Multiple Products”,”value”:”Disabled”},{“key”:”Registration Status”,”value”:”Closed”},{“key”:”Registration Page”,”value”:”http://www.i-surf.co.za/support/my-account/ (#86)”},{“key”:”Uploads Folder”,”value”:”The upload folder exists and is writable”},{“key”:”Allowed File Types”,”value”:”.jpg, .jpeg, .png, .gif, .pdf, .doc, .docx, .ppt, .pptx, .pps, .ppsx, .odt, .xls, .xlsx, .mp3, .m4a, .ogg, .wav, .mp4, .m4v, .mov, .wmv, .avi, .mpg, .ogv, .3gp, .3g2, .zip”},{“key”:”WYSIWYG On Front”,”value”:”Yes”}]},{“label”:”pages”,”data”:[{“key”:”Ticket Submission”,”value”:”http://www.i-surf.co.za/support/submit-ticket/ (#1145)”},{“key”:”Tickets List”,”value”:”http://www.i-surf.co.za/my-tickets/ (#1899)”}]},{“label”:”email-notifications”,”data”:[{“key”:”Sender Name”,”value”:”i-SURF Support”},{“key”:”Sender E-Mail”,”value”:”support@i-surf.co.za”},{“key”:”Reply-To E-Mail”,”value”:”support@i-surf.co.za”},{“key”:”Submission Confirmation”,”value”:”Enabled”},{“key”:”New Assignment”,”value”:”Enabled”},{“key”:”New Agent Reply”,”value”:”Enabled”},{“key”:”New Client Reply”,”value”:”Enabled”},{“key”:”Ticket Closed”,”value”:”Enabled”}]},{“label”:”custom-fields”,”data”:[{“key”:”Support Staff”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”Status”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy: No, Callback:”},{“key”:”Ticket Tag”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard), Callback: taxonomy”}]},{“label”:”plugins”,”data”:[{“key”:”Installed”,”value”:”Adminimize by Frank Bültge version 1.8.5, Advanced Custom Fields by Elliot Condon version 4.4.1, AffiliateWP by Pippin Williamson and Andrew Munro version 1.6.2, AffiliateWP – Affiliate Area Shortcodes by Pippin Williamson and Andrew Munro version 1.0, AffiliateWP – Affiliate Product Rates by Pippin Williamson and Andrew Munro version 1.0.1, AffiliateWP – Order Details For Affiliates by Pippin Williamson and Andrew Munro version 1.0.1, AffiliateWP – WooCommerce Redirect Affiliates by Pippin Williamson and Andrew Munro version 1.0, Akismet by Automattic version 3.1.1, AutoChimp by Wanderer LLC Dev Team version 2.15, Awesome Support: Canned Responses by ThemeAvenue version 0.1.0, Awesome Support: Private Notes by ThemeAvenue version 0.1.0, Awesome Support by ThemeAvenue version 3.1.6, Bloom by Elegant Themes version 1.0.4, WooCommerce Customer Relationship Manager by Actuality Extensions version 2.6.4, Contact Form DB by Michael Simpson version 2.8.37, Divi Children by Luis Alejandre version 2.0.5.1, Duplicate Post by Enrico Battocchi version 2.6, Easy WP SMTP by wpecommerce version 1.1.8, EIG-SSO by Endurance International Group version 1.0.2, Elegant Themes Updater by Elegant Themes version 1.0, Envato WordPress Toolkit by Envato version 1.7.2, Facebook Conversion Pixel by Kellen Mace version 1.3.1, File Away by Thom Stark version 3.9.6, Get The Image by Justin Tadlock version 1.0.1, Google Analytics Dashboard for WP by Alin Marcu version 4.7.2, Jetpack by WordPress.com by Automattic version 3.5.3, Nav Menu Roles by Kathy Darling version 1.7.0, AffiliateWP – Order Details For Affiliates Shortcode by Andrew Munro, Sumobi version 1.0, Regenerate Thumbnails by Viper007Bond version 2.2.4, Revolution Slider by ThemePunch version 4.3.5, Service Status by Mediaburst Ltd version 1.2, Subscriptio by RightPress version 1.0.7, User Login Log by weblizar version 1.8, User Role Editor by Vladimir Garagulya version 4.18.4, WooCommerce Bundle Style Coupons by Coen Jacobs version 0.1.1, WooCommerce Colors by WooThemes version 1.0.6, WooCommerce Force Sells by WooThemes version 1.1.7, WooCommerce PayFast Gateway by WooThemes version 1.2.7, WooCommerce MailChimp by Adam Anderly version 1.3.6, WooCommerce Product Archive Customiser by jameskoster version 0.5.0, WooCommerce Shortcodes by WooThemes, Claudio Sanches version 1.0.0, WooCommerce Xero Integration by WooThemes / Barry Kooij version 1.6.6, WooCommerce by WooThemes version 2.3.8, WooThemes Helper by WooThemes version 1.5.5, WordPress Importer by wordpressdotorg version 0.6.1, WordPress SEO by Team Yoast version 2.1.1, WP Backitup by Chris Simmons version 1.10.6, WP Better Emails by ArtyShow version 0.2.8, WP-PageNavi by Lester ‘GaMerZ’ Chan version 2.87, WP Password Generator by Steve Grunwell version 2.7, WP User Password Notification by David Yates version 1.0, WP125 by Matt Harzewski (redwall_hp) version 1.5.3, WPDM – Extended Short-codes by Shaon version 2.3.2″}]},{“label”:”theme”,”data”:[{“key”:”Theme Name:”,”value”:”I-SURF SATELLITE BROADBAND”},{“key”:”Theme Version:”,”value”:”1.0″},{“key”:”Theme Author URL:”,”value”:”http://www.i-surf.co.za”},{“key”:”Is Child Theme:”,”value”:”Yes”},{“key”:”Parent Theme Name:”,”value”:”Divi”},{“key”:”Parent Theme Version:”,”value”:”2.3.2″},{“key”:”Parent Theme Author URL:”,”value”:”http://www.elegantthemes.com”}]},{“label”:”templates”,”data”:[{“key”:”Overrides:”,”value”:”There is no template override”}]}]