darrenlawrence
Forum Replies Created
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To confirm, password resets for WP account with email as username was sent and received without issue
This is the popup we get when you click to download and there are more than 6 or so transactions
PHP Email has been working fine for over a year, as stated the last export email is filed away and was received without issue December 2023
Todays test for the support user which is a non email username has worked again (was not working yesterday!)
This is the email that arrived
Return-Path: <support=redacteddomain@b.wordpress.com>
Delivered-To: support@redacteddomain
Received: from webhost.truhosting.uk
by webhost.truhosting.uk with LMTP
id wAenLJ6Tf2eNzhAA0wDyKQ
(envelope-from <support=redacteddomain@b.wordpress.com>)
for <support@redacteddomain>; Thu, 09 Jan 2025 09:15:10 +0000
Return-path: <support=redacteddomain@b.wordpress.com>
Envelope-to: support@redacteddomain
Delivery-date: Thu, 09 Jan 2025 09:15:10 +0000
Received: from smtp3-3.bur.wordpress.com ([192.0.123.42]:17607)
by webhost.truhosting.uk with esmtps (TLS1.3) tls TLS_AES_256_GCM_SHA384
(Exim 4.98)
(envelope-from <support=redacteddomain@b.wordpress.com>)
id 1tVodD-00000004cgm-3IDn
for support@redacteddomain;
Thu, 09 Jan 2025 09:15:10 +0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=woocommerce.com;
s=automattic1; t=1736414108;
bh=MVswSHNjJqMk8iLacZyTyKjvioKrVhew2KPisaFqJwI=;
h=Date:To:From:Subject:From;
b=keWMQdMe2TVXtmHZxBEOtYCFVdjgNT0euiyyuEM3JQUl7ejdL53HWa+xcheunvH5z
QZ+NAKXG5a1cr7mbKhwDGFMCXDR2kuOx7xs6E3JJLXPG7NeBRVb4qkOwHdO6AYHww8
a/uXnZHDYWSgf3sdzGQUfsscOnqog4tnu0LGrVRtfSkQRLVOcZx7/aya8+xxdfbDi9
WVx8RKeMDxZ9Lsyc41+Lv6OOgZgGjzwcEt5MBf/WsPrOh2fk62bHHIaNjQcF7f9rL0
0V+DijSb7+Y6WHRqu38p9S84lOeLW2WhYJMSo7EjDiVcgQt6XX6dcsK2zT5eftWC0Y
XXyhtzqBwuaOQ==
Received: from wordpress.com (unknown [192.0.85.132])
by smtp3.bur.wordpress.com (Postfix) with ESMTP id 4YTJz00pslz2FcWY
for <support@redacteddomain>; Thu, 9 Jan 2025 09:15:08 +0000 (UTC)
Date: Thu, 9 Jan 2025 09:15:07 +0000
To: support@redacteddomain
From: WooPayments <support@woocommerce.com>
Subject: =?utf-8?B?WW91ciBXb29QYXltZW50cyBFeHBvcnQ=?=
Message-ID: <N1y42oHNUD9OW8eDly7pFkd1E7hIavRTDHA37cHgtyc@wordpress.com>
X-Automattic-Destination: c3VwcG9ydEBidWlsZHlvdXJvd25raXRzLmNvbQ==
X-Automattic-Tracking: 0:2:f+4TdlamYd9uqvJuVtCFkA==.NXtou0kVN0XJXYmlWkXEAGXOSgmSJKZy7Z+kmQD8MdvtUgb0MKQHUv/FGTuhsBtA:169240329:0:0
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit
X-Spam-Status: No, score=-7.6
X-Spam-Score: -75
X-Spam-Bar: -------
X-Ham-Report: Spam detection software, running on the system "webhost.truhosting.uk",
has NOT identified this incoming email as spam. The original
message has been attached to this so you can view it or label
similar future email. If you have any questions, see
root\@localhost for details.
Content preview: You recently requested a WooPayments export for your https://redacteddomain
store
[...]
Content analysis details: (-7.6 points, 5.0 required)
pts rule name description
---- ---------------------- --------------------------------------------------
0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked.
See
http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
for more information.
[URI: wp.com]
[URI: redacteddomain]
[URI: woocommerce.com]
[URI: exports.wordpress.com]
-7.5 USER_IN_DEF_SPF_WL From: address is in the default SPF welcome-list
-0.0 SPF_PASS SPF: sender matches SPF record
0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid
-0.1 DKIM_VALID Message has at least one valid DKIM or DK signature
-0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's
domain
0.0 RCVD_IN_VALIDITY_SAFE_BLOCKED RBL: ADMINISTRATOR NOTICE: The query to
Validity was blocked. See
https://knowledge.validity.com/hc/en-us/articles/20961730681243
for more information.
[192.0.123.42 listed in sa-accredit.habeas.com]
0.0 RCVD_IN_VALIDITY_CERTIFIED_BLOCKED RBL: ADMINISTRATOR NOTICE: The
query to Validity was blocked. See
https://knowledge.validity.com/hc/en-us/articles/20961730681243
for more information.
[192.0.123.42 listed in sa-trusted.bondedsender.org]
0.0 RCVD_IN_VALIDITY_RPBL_BLOCKED RBL: ADMINISTRATOR NOTICE: The query to
Validity was blocked. See
https://knowledge.validity.com/hc/en-us/articles/20961730681243
for more information.
[192.0.123.42 listed in bl.score.senderscore.com]
0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail
domains are different
0.0 HTML_MESSAGE BODY: HTML included in message
0.1 MIME_HTML_ONLY BODY: Message only has text/html MIME parts
0.0 T_KAM_HTML_FONT_INVALID Test for Invalidly Named or Formatted Colors
in HTML
0.0 KAM_SHORT Use of a URL Shortener for very short URL
-0.4 DKIMWL_WL_MED DKIMwl.org - Medium trust sender
X-Spam-Flag: NOAbove is the headers of an email that has arrived to the support@ mailbox today, this was not working yesterday
This account was re-created in WP (removed user and re-created, was testing support@domain as login when it stopped working.
You can clearly see from the headers that these email are sent from outside our server and not from WP, infact the WP email logging shows NO email sent when I click the download link , yet the email arrived.
Also, the orders@ WP login is still not receiving the download email today , even with the MX records fix
This is all very confusing because to me the emails being generated with the download link are external and the link even points to exports.wordpress.com
https://exports.wordpress.com/wp-content/uploads/2025/01/woocommerce_payments_export-acct_1redacted url portion.csv
Something external is causing this and there is no log showing anything (unless we can turn on some form of logging on our server)
I see there is an update for some WooCommerce plugins today but I will not update yet