dankuwp

OK, it is still mis-behaving. Every product we are updating is giving us the above error:

Facebook for WooCommerce error:

Unsupported post request. Object with ID…….etc

when we make even the slightest change and then click ‘update’.

One thing that seems to clear up the error is to click the:

Reset Facebook metadata

link, which then tells us:

This product is not yet synced to Facebook.

That message disappears when we then click on ‘update’ and is replaced with the usual Facebook ID: 123345756767 etc which shows you it is synching, but this time with a new Facebook id.

I’m not sure how this is going to be fixed but in the interim, if we are having to clear the meta data every time we update so as to clear this error, is there a downside? I’m worried about what it means if the product is issued with a new facebook id each time and what that may mean when it comes to the accuracy of Ad Campaigns if the variables are changing often?

Thanks

Dan

• This reply was modified 5 years, 6 months ago by dankuwp.

To add to this, when I click on ‘See Events Match Quality’ it has an exclamation mark next to:

Browser ID (fbp)
Not hashed – no hash required

which has this info next to it:

Diagnostic issues found
Diagnostics issues may affect your ability to measure and optimise for Add to cart events.
Server sending invalid Browser ID (fbp) parameter.

However, all our event tests within Facebook Business all work and the chrome add-on is not erroring so I’m not sure what is happening.

• This reply was modified 5 years, 7 months ago by dankuwp.
• This reply was modified 5 years, 7 months ago by dankuwp.

Thanks for looking at this, yes, that would work. I’ll have a look to see if there is a functions.php hack I can do to make it happen.

Thanks for looking into it and for the explanation, it makes sense. Ironically the media cleaner we ran that got us into this situation did do a full page scan and, whilst it left alone most Woocomerce images that are defined in the way you describe, it deleted some random ones and hence me trying to ‘find’ them using the broken link checker.

I’m guessing this structure is specific to Woocommerce and not the specific template we are using?

Thanks

Dan

Is it possible to send the link privately, it is a staging site that is normally password protected?

Thanks Anand, that is really useful. Dan

• This reply was modified 5 years, 8 months ago by dankuwp.

Sorry, my html tags are screwing up the post. Let’s try that again….

Woocommerce is looking for ‘tracking_number’ which is a stored value in the post (order) meta. So if the order’s tracking number is 123456 and I use:

$keys[] = ‘tracking_number’;

it (only) outputs 123456 on the order email. I can’t really replace the tracking_number value as I need it, but need to prefix it with something like

This is your tracking code, please check it at http://www.parceldeliveryservice.com: 123456

This is why I was asking about the brackets as it seems I can write what I want in there which then prefixes the ‘tracking_number’ value. So, for example:

$keys[‘This is your tracking code, please check it at , href="http://www.parceldeliveryservice.com">www.parceldeliveryservice.com</a>] = ‘tracking_number’;

Outputs what I want, namely:

This is your tracking code, please check it at http://www.parceldeliveryservice.com: 123456

but not really sure if that’s OK other than it appears to work…!