cynthiakyleung

Hi Aashik,

Thank you for your reply. I tried disconnecting and reconnecting, enabling and disabling, but the issue still remains.

Could you let me know when the next major release is due? Would this be the only way to fix it while keeping my original theme?

Thank you,
Cynthia

Hi! Thank you for your reply! I’m still very new to all of this…Here’s a copy of my System’s Status.

### WordPress Environment ###

WordPress address (URL): https://cielpatisserie.com
Site address (URL): https://cielpatisserie.com
WC Version: 4.3.2
REST API Version: ✔ 1.0.10
WC Blocks Version: ✔ 2.7.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.3.1
Log Directory Writable: ✔
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.33
PHP Post Max Size: 260 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.1
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.3.2
WC Database Prefix: 8nj_
Total Database Size: 15.31MB
Database Data Size: 13.96MB
Database Index Size: 1.35MB
8nj_woocommerce_sessions: Data: 0.12MB + Index: 0.01MB + Engine MyISAM
8nj_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_actionscheduler_actions: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
8nj_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_actionscheduler_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
8nj_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
8nj_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_newsletters: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_newsletter_templates: Data: 1.04MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_scheduled_tasks: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_mailpoet_scheduled_task_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_segments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_options: Data: 4.38MB + Index: 0.07MB + Engine MyISAM
8nj_postmeta: Data: 1.43MB + Index: 0.26MB + Engine MyISAM
8nj_posts: Data: 0.93MB + Index: 0.10MB + Engine MyISAM
8nj_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
8nj_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_revslider_navigations: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
8nj_revslider_sliders: Data: 0.15MB + Index: 0.00MB + Engine MyISAM
8nj_revslider_slides: Data: 0.91MB + Index: 0.00MB + Engine MyISAM
8nj_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
8nj_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_usermeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
8nj_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wfconfig: Data: 1.32MB + Index: 0.01MB + Engine MyISAM
8nj_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wffilemods: Data: 2.14MB + Index: 0.44MB + Engine MyISAM
8nj_wfhits: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
8nj_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wfissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
8nj_wfknownfilelist: Data: 1.15MB + Index: 0.13MB + Engine MyISAM
8nj_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wflogins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8nj_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8nj_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wfstatus: Data: 0.12MB + Index: 0.05MB + Engine MyISAM
8nj_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
8nj_wpml_mails: Data: 0.03MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 531
custom_css: 1
customize_changeset: 2
mailpoet_page: 1
nav_menu_item: 10
page: 81
portfolio-item: 50
post: 20
product: 44
revision: 125
shop_order: 3
testimonials: 6
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Contact Form 7: by Takayuki Miyoshi – 5.2.1
Download Plugins and Themes from Dashboard: by Algoritmika Ltd – 1.7.0
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
Envato Market: by Envato – 2.0.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.2
Jetpack by WordPress.com: by Automattic – 8.8.1
WPBakery Page Builder: by Michael M - WPBakery.com – 5.7
MailPoet 3 Premium (New): by MailPoet – 3.0.89
MailPoet 3 (New): by MailPoet – 3.48.1
MOJO Marketplace: by Mike Hansen – 1.5.6
Store Hours Manager for WooCommerce: by BizSwoop a CPF Concepts
LLC Brand – 4.0.9 – Installed version not tested with active version of WooCommerce 4.3.2

SweetJane Core: by Elated Themes – 1.0.1
Temporary Login Without Password: by StoreApps – 1.6.3
Checkout Field Editor for WooCommerce: by ThemeHigh – 3.1.1 – Installed version not tested with active version of WooCommerce 4.3.2
Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 1.1.7 – Installed version not tested with active version of WooCommerce 4.3.2
WooCommerce Square: by WooCommerce – 2.1.6 – Installed version not tested with active version of WooCommerce 4.3.2
WooCommerce: by Automattic – 4.3.2
WP Force SSL: by WebFactory Ltd – 1.55
WP Mail Logging: by MailPoet – 1.9.6
WP Reset: by WebFactory Ltd – 1.80

### Inactive Plugins (6) ###

ARG MultiStep Checkout for WooCommerce: by ARG Themes – 4.0.2 – Installed version not tested with active version of WooCommerce 4.3.2
OptinMonster API: by OptinMonster Team – 1.9.11
Slider Revolution: by ThemePunch – 5.4.8.3
SweetJane Instagram Feed: by Elated Themes – 1.0
SweetJane Twitter Feed: by Elated Themes – 1.0
WPForms Lite: by WPForms – 1.6.2.2

### Must Use Plugins (1) ###

SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: ❌ Page not set
Cart: #4142 - /cart/
Checkout: #7 - /checkout/
My account: ❌ Page visibility should be public
Terms and conditions: ❌ Page not set

### Theme ###

Name: SweetJane
Version: 1.1.3
Author URL: http://themeforest.net/user/elated-themes
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: sweetjane/woocommerce/content-product.php
sweetjane/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
sweetjane/woocommerce/product-searchform.php

Outdated Templates: ❌
					
					
						Learn how to update

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 76
Oldest: 2020-08-06 18:03:00 +0000
Newest: 2020-08-12 21:12:59 +0000

Pending: 1
Oldest: 2020-08-17 07:06:22 +0000
Newest: 2020-08-17 07:06:22 +0000