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Hi @kenedyt , if needed, we are ready to get on a call. With priority, we mean, we will go above and beyond to give you a solution. We have a good reputation for that. And for our Pro users, we try to help directly on our support email and sometimes, via call when needed. So please reply back to the support ticket and we will do our best to help you launch your campaign.
Thanks.
Hi @stokastikos , can you try the following?
- For the checkout step, change the URL. (You will find the option in the settings window.)
- Save the changes and the reload the page.
- Purge all cache.
- Now try viewing the page.
Let me know if this solves the issue. Thanks.
Hi @stokastikos , can you let us know the caching plugin you are using?
Also, can you share the link to the checkout page where you are facing this issue?
We will observe and try to find out the reason. Thanks.
@kenedyt Thank you for the detailed explanation. We will test and get back to you with our findings shortly.
Hi @kenedyt , we will test immediately.
Can you confirm the following:
- The products you have assigned for checkout and order bump, are all of those handled via CURCY for multi-currency?
- Are all the products simple products or variable products?
- Did you assign any discount in WPFunnels for order bump products and the checkout product?
- Is there any specific settings you have in CURCY that we can replicate in our environment?
Do let us know these and we will test to find a solution real quick.
Thanks.
Hi @kenedyt , can you let us know which payment gateway you are using?
And is this referred to the payments in the checkout page or for the upsell?
Do let us know. Thanks.
Hi @isabel1985 , we are flattered by your kind words. This will certainly motivate the team and hopefully, we will continue maintaining our quality support moving forward.
Thank you so much for taking the time and giving us this review.
Hi @helloimchuck , thank you so much for your kind words. It really means a lot to us. We will always do our best to deliver the highest quality. And thanks to your review, our team will be more motivated than ever.
Cheers!
Hi @eightuniversal , thank you so much for your kind words!
We always prioritize our users and try our best to deliver the highest user experience with our team and plugins.
This will really help motivate the team!
@carlostormar Thank you so much! This will really motivate the team to do even better moving forward.
Hi @wcintel , sorry about the delay in response as it was during weekend.
We are glad you found a solution.
Feel free to open another thread if you have any further questions.
Thanks.
@stokastikos I am glad I could help.
Feel free to open another thread if you face any further issue.
Also, if you are happy with our plugin and support, then please giving us a positive rating here.
Cheers!
@kenedyt I am glad I could help.
Feel free to open more threads if you need any other help.
Also, if you get a chance, do checkout our other plugin as well to run email marketing automation for your funnels.
Cheers!
Hi @kenedyt , the post type doesn’t depend on the URL. If you use a different permalink structure, it’s fine. The post type is still “Steps.”
Thanks.