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Forum Replies Created
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Hi @treecutter , thanks for letting us know.
I am forwarding this to our dev and we will work on improving the plugin.
Thank you so much for this.
Hi @treecutter , the link you provided is not working.
Meanwhile, we could recreate it on our site. So we will need more information:
- What theme are you using?
- Do you have a caching plugin on your site?
- What version of Mail Mint are you using?
- Do you have any other pop-up builders installed in your website?
Do let us know.
Thanks.
Hi @inukr , thank you for letting us know.
We are investigating this on our test environments and will get back to your with our findings soon.
Thanks.
Hi @night119 , thank you so much for taking the time to give this review.
This will surely motivate the team to do even better.
Cheers!
Hi @disablemydisability , thank you so much for taking the time and writing this review.
Our team will do their best to make the plugin even better and hopefully, in the near future, you will find the tool much better (and maybe upgrade the rating to a 5-star 🤞🏻).
We really appreciate it.
Cheers!
Hi @beadbryant , thank you so much for your kind words.
This will surely motivate the team to do even better.
We will do our best to keep up the expectations.
Cheers!
Hi @treecutter , thanks for informing us.
Can you share a link to a page where we can experience the pop-up?
Meanwhile, we will also test it on our end and get back to you with our findings.
Thanks.
Hi @drdreee , thanks for letting us know.
We will take a look and get back to you with our findings.
@violetboost Thank you so much for your kind words. This will help motivate the team to do even better.
Cheers!
Hi @lessismore1 , yes, that is a merge tag that generates a unique link for every subscriber. So changing it means it won’t get them into Subscribed state. And automation workflows are only effective for contacts that are in Subscribed state. Hope this clears things up.
On a side note, if you liked our fast support, we would very much appreciate it if you could take 2 mins of your time to give us a positive rating here.
Nevertheless, feel free to open another thread if you need further assistance.
Thanks.
@lessismore1 Thanks for letting us know.
Plrease do the following:
- Go To Mail Mint > Settings > Double opt-in
- Click on Open Template Editor
- Select the button on the button link, remove whatever is there, and place this:
{{link.subscribe}}
See image. - Now, remove your email from Mail Mint’s contact list.
- Clear all cache from your caching plugin (if any).
- Open the page link in a new incognito window and opt-in again.
- When you get the confirmation email, click on the button.
- Now check if the contact has been added to Mail Mint and if the status is subscribed.
Let me know the outcome.
Thanks.
Hi @lessismore1 , can you confirm that you received the double opt-in email?
If yes, then can you open the email and click on the confirmation link and check if it changes the contact status to subscribed?
Thanks.
Hi @lessismore1 , can you check the following:
- The email address you used to submit the form, is it added in the contacts list of Mail Mint?
- If yes, is the status Pending?
Also, please give us a link to a page where you have the form placed. We will try submitting a form and see if we receive the automation email.
Hi, @lessismore1 , Mail Mint is a self-hosted solution and it uses the default SMTP setup on your site.
You have to connect an SMTP such as Brevo, Postmark, etc which you can connect using any SMTP plugin such as FluentSMTP, WP Mail SMTP, etc.
Once SMTP is set up, Mail Mint’s emails will go through.
Brevo has a generous free SMTP service for small email lists. You can use that for testing purpose and then in the future, you can decide on which SMTP service to go for.
Let me know if you have more questions.
Thanks.
Hi @lessismore1 , thank you for reaching us.
Can you confirm 2 things:
- Do you have an SMTP setup using an SMTP plugin? If yes, can you check the email log if the mail was sent?
- Did you check your spam folder in your email?
Meanwhile, I believe you are one of our Pro users. It would be best if you would reach us directly via support so that we can assist you more promptly.
This forum is for free users only. Hope you understand.