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@muhazastudio Thank you for clarifying. We will make sure to do some through tests with this tool.

Hi @muhazastudio , thank you so much for letting us know.

We have been trying to recreate this with many scenarios.

It’s great to know that the plugin is working fine now.

Please let us know if we can help in any way moving forward.

Meanwhile, we will test exclusively with WP Mail SMTP to see if we can find out what is causing this and maybe communicate with them to avoid this in the future.

And yes, we will very much appreciate it if you can update the review to 5-star. It will help us maintain our reputation as a plugin.

Thanks.

Hi @muhazastudio ,
We are really sorry that you had such an experience with Mail Mint. We always try to ensure our users have the best experience.

At this point, we would really like to request you to let us help you with this matter so that you can consider improving the rating. Frankly speaking, we are using the plugin ourselves in our day-to-day email marketing. And we have several businesses using Mail Mint actively.

But so far, no one has reported this issue to us. This means it’s a special scenario exclusive to your use case.

So, we would really want to communicate with you so that we can identify what went wrong and solve it ASAP. I humbly request you to give us a chance to solve this for you.

If we can communicate, I am sure we will be able to help you get past this real quick.

Please open a thread or reach us in support with details on which email editor you used (visual or classic), where you placed the merge tags, and what was the expected output. (Screenshots or a video will be best.)

Once we take a look, we will take action and assist you promptly.

I hope you will consider giving us a chance to work on this and improve the rating later if we provide a solution real quick.

So please reach out to us.

Hope to hear from you soon.

Thanks.

Hi @iamkristan , we really appreciate you taking the time to leave this review.

Our team finds this very motivating and will deliver even better quality moving forward.

Thanks.

Hi @iamkristan , Thank you so much for this review.

We will do our best to continue maintaining high quality and delivering as per expectations.

Hi @npagnotta , thank you so much for this review.

It really means a lot. We will do our best to keep up the expectations.

Hi @treecutter , we have updated our plugin with the suggested improvements here.

Please let us know if you notice anything else. For now, I am marking this thread as resolved.

Thanks.

Hi @treecutter , I believe this is a unique issue we couldn’t recreate on our end. And the link you provided is not working from our IP for some reason. But I definitely want to help you with this.

Can you email us with a time or a link to your calendar when we can maybe get on a call and you can show me how it’s set up? Then It will be a faster way to find a solution for you.

Thanks.