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Viewing 15 replies - 1 through 15 (of 16 total)
  • Hi Duncan,

    I’m excited that they were able to send you to a software to help you install. I figured they should have something (most hosting providers do) to help make this simple 🙂

    Congrats and much luck in setting up your new website!

    Charlene

    Hi Duncan,

    When you get a moment, make sure that you no longer have two wordpress installations.

    If your website should be on the main level (public_html) then you only need to upload the WordPress files there and override the old versions. Make sure that the wp-config.php file that you updated is part of the files you keep.

    If your new WordPress install is supposed to be on a subdomain, then make sure that the folder/directory that you create for the new site is named after the site and that the WordPress installation files are placed there.

    At this point you should just be moving new WordPress files onto your server. Make sure to have the wp-config.php file that I suggested you keep on your desktop. This information should be in the wp-config.php file on your server.

    I hope this helps,

    Charlene

    Hi Duncan,

    No, I was just made aware of keeping the topic online 🙂

    Yes, that’s what I meant.

    Explain where you were trying to install the WordPress site and let’s try again. Save your wp-config.php file on your desktop so that you will always have that information.
    I’m game if you are 🙂

    Charlene

    Thanks Mika, please delete my email addy. I was not sure but I’m grateful for that direction. Was not trying to go after his login info, just trying to help guide.

    Duncan,

    Do not name your folder/directory after the full URL (www.yourwebsite.com) or database name (for security reasons).

    For instance if you wanted to created the website www.mcdonalds.com then you would create a folder/directory named mcdonalds.com on your server and place your WordPress files in there.

    Charlene

    OK,

    You can delete all the links you sent me in your last two posts now because of the sensitive info.

    So when you use the password there, you’re getting an error still.
    That seems weird.

    Let me try one more thing on my end.

    Email me at [ redacted, support is not offered via email, Skype, IM etc. only in the forums ]

    Edited:
    Ok, I looked at all your screenshots and realized from your last one, that your wordpress installation folder does not match your website location.

    Change the folder name (via FTP) to match the name of the new website you are working on.
    Having your folder match gives the server a place to map your files.

    Let’s see if that allows you to login.

    Hi Duncan,

    You need your database information to connect your WordPress site to the database in the wp-config.php file. The instruction I posted above.

    Can you give a screen shot of where on your site you are getting stuck?

    Perhaps it may be quicker for me to help by working with you to set things up on the site?

    Charlene

    Hi Duncan,

    Sure thing. I’ll list the manual way to create your wp-config.php file and automatic way to install the new WordPress setup.

    Manual update of wp-config.php

    1. You will need to delete the “_MACOSX” folder with the enclosed wordpress folder. This can help eliminate any database confusion. This seems to be a duplicate installation and can be causing the “missing theme” files situation.
    2. Make a copy of the “wp-config-sample.php” file and edit that “copy file”.
    3. Use the information for your wordpress database that you created for this install through either your cPanel or phpMyAdmin to update the following information:
      DB_NAME
      The name of the database you created for WordPress in Step 2.
      DB_USER
      The username you created for WordPress in Step 2.
      DB_PASSWORD
      The password you chose for the WordPress username in Step 2.
      DB_HOST
      The hostname you determined in Step 2 (usually localhost, but not always; see some possible DB_HOST values). If a port, socket, or pipe is necessary, append a colon (:) and then the relevant information to the hostname.
      DB_CHARSET
      The database character set, normally should not be changed.
      DB_COLLATE
      The database collation should normally be left blank.

    Don’t forget to update your secrete keys. Here’s how to do that manually:
    Make them long, random and complicated — or simply, use the online generator.

    These keys will look like this:
    define( 'AUTH_KEY', 'tDK%X:>xy|e-Z(BXb/f(Ur`8#~UzUQG-^_Cs_GHs5U-&Wb?pgn^p8(2@}IcnCa|’ );
    define( ‘SECURE_AUTH_KEY’, ‘D&ovlU#|CvJ##uNq}bel+^MFtT&.b9{UvR]g%ixsXhGlRJ7q!h}XWdEC[BOKXssj’ );
    define( ‘LOGGED_IN_KEY’, ‘MGKi8Br(&{H*~&0s;{k0<S(O:+f#WM+q|npJ-+P;RDKT:~jrmgj#/-,[hOBk!ry^’ );
    define( ‘NONCE_KEY’, ‘FIsAsXJKL5ZlQo)iD-pt??eUbdc{_Cn<4!d~yqz))&B D?AwK%)+)F2aNwI|siOe’ );
    define( ‘AUTH_SALT’, ‘7T-!^i!0,w)L#JK@pc2{8XE[DenYI^BVf{L:jvF,hf}zBf883td6D;Vcy8,S)-&G’ );
    define( ‘SECURE_AUTH_SALT’, ‘I6V|mDZq21-J|ihb u^q0F }F_NUcyl,=obGtq*p#Ybe4a31R,r=|n#=]@]c #’ );
    define( ‘LOGGED_IN_SALT’, ‘w<$4c$Hmd%/*]`Oom>(hdXW|0M=X={we6;Mpvtg+V.o<$|#_}qG(GaVDEsn,~*4i’ );
    define( ‘NONCE_SALT’, ‘a|#h{c5|P &xWs4IZ20c2&%4!c(/uG}W:mAvy<I44jAbup]t=]V<}.py(wTP%%’ );`

    Automatic WordPress Install via c-Panel:
    You mentioned that you have c-Panel. Does your section look like this? This would be the cleaner way to create the WordPress install and have the system create the wp-config.php file for you.

    1. Log in to your cPanel.
    2. Click MySQL Database Wizard icon under the Databases section.
    3. In Step 1. Create a Database enter the database name and click Next Step.
    4. In Step 2. Create Database Users enter the database user name and the password. Make sure to use a strong password. Click Create User.
    5. In Step 3. Add User to Database click the All Privileges checkbox and click Next Step.
    6. In Step 4. Complete the task note the database name and user. Write down the values of hostname, username, databasename, and the password you chose. (Note that hostname will usually be localhost.)

    If you would prefer that I set up the install for you, I would be glad to help. Free of course, so that you can focus on setting up your theme! Just let me know.

    Charlene

    Hi Duncan,

    Can you post a screenshot of you folder structure? If not that’s ok too. It seems like you uploaded all of your download folder but you only need the WordPress folder.

    When you reinstalled the entire folder via FTP it seems that you also copied over your database configurations that are stored in your wp-config file.

    When you upload the files from the new install to your server, it should look like the screenshot at this link.

    From that, you have to configure the wp-config file to include your database and server information.

    Hopefully this 5-minute install instruction can help you with the FTP upload also.

    Does your hosting provider have cPanel?

    Charlene

    Hi Enzo,

    As this is a plugin, you would upload the entire folder through an FTP client or as a zipped file directly through WordPress Upload New Plugin.

    See the screenshot here to see where in WordPress

    I Hope this helps,

    Charlene

    I say reinstall your wordpress, especially if you don’t have the core theme (Twenty Fourteen) as the install may have been corrupted. Are you install through a Hosting cPanel dashboard or through FTP?

    Also you can try to reset you database & install with the WordPress Database Reset plugin. This will help clear up certain database issues quickly without reinstalling. Usually works if the initial WordPress installation was not corrupted, but try this first anyway to check.

    Let me know if that helps!

    Charlene

    Hi Enzo,

    Also, where are you installing this theme from? The WordPress built-in installer? FTP?

    Hi waneyishiliu,

    Your cPanel should allow you to automatically install your WordPress site through a one-click process. This helps the system do all of the backend connections (such as creating the databases and syncing up the passwords) for you.

    I suggest deleting what you have started and start over through cPanel’s one-click install.

    If your old site allows you to, I recommend exporting all your posts and pages and media (pictures, videos, audios, if you have those) in an XML file. This will allow you to import them directly into your new WordPress site and attribute your content to your user name, etc.

    I hope this helps,
    Charlene

    Hi drdebmv,

    I checked around and it seems that you may have luck updating the Twenty Fifteen theme by including (img src=”image.png”) to it. This will also remove the Text Title all together. It’s best if you’re doing these changes in a Child theme so you don’t lose them during theme upgrades.

    Try adding a logo image via the following:

    Open the header.php file and look for:

    <div class="site-branding">
    				<?php
    					if ( is_front_page() && is_home() ) : ?>
    						<h1 class="site-title"><a href="<?php echo esc_url( home_url( '/' ) ); ?>" rel="home"><?php bloginfo( 'name' ); ?></a></h1>
    					<?php else : ?>
    						<p class="site-title"><a href="<?php echo esc_url( home_url( '/' ) ); ?>" rel="home"><?php bloginfo( 'name' ); ?></a></p>
    					<?php endif;
    
    					$description = get_bloginfo( 'description', 'display' );
    					if ( $description || is_customize_preview() ) : ?>
    						<p class="site-description"><?php echo $description; ?></p>
    					<?php endif;
    				?>
    				<button class="secondary-toggle"><?php _e( 'Menu and widgets', 'twentyfifteen' ); ?></button>
    			</div><!-- .site-branding -->

    and comment that out or change that to:

    <div class="site-branding">
    				<?php
    					if ( is_front_page() && is_home() ) : ?>
    						<h1 class="site-title"><a href="<?php echo esc_url( home_url( '/' ) ); ?>" rel="home"><?php bloginfo( 'name' ); ?><img src="image.png" height="151" width="248"></a></h1>
    					<?php else : ?>
    						<p class="site-title"><a href="<?php echo esc_url( home_url( '/' ) ); ?>" rel="home"><?php bloginfo( 'name' ); ?><img src="image.png" height="151" width="248"></a></p>
    					<?php endif;
    
    					$description = get_bloginfo( 'description', 'display' );
    					if ( $description || is_customize_preview() ) : ?>
    						<p class="site-description"><?php echo $description; ?></p>
    					<?php endif;
    				?>
    				<button class="secondary-toggle"><?php _e( 'Menu and widgets', 'twentyfifteen' ); ?></button>
    			</div><!-- .site-branding -->
    		</header><!-- .site-header -->

    That should help you include the image logo and you can adjust the height and width as you see fit.

    I hope this helps,
    Charlene

    Your footer is at 893px, edit that container to lower the footer section to the desired height.

    Keep in mind that you seem to have various parts within your footer (widgets and a second footer) when you adjust the size. You may even want to remove the widgets to see how the footer looks without them.

    Hope that helps,
    Charlene

    Hi adtransinc,

    I tried checking your site but it’s loading as a blank page for me.

Viewing 15 replies - 1 through 15 (of 16 total)